{"id":27860,"date":"2021-07-24T07:27:10","date_gmt":"2021-07-24T06:27:10","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=27860"},"modified":"2021-07-26T06:41:23","modified_gmt":"2021-07-26T05:41:23","slug":"cityfibre-experiences-contractor-woes-in-derby-and-eastbourne","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/07\/cityfibre-experiences-contractor-woes-in-derby-and-eastbourne.html","title":{"rendered":"CityFibre Experiences Contractor Woes in Derby and Eastbourne"},"content":{"rendered":"

CityFibre<\/a>’s UK rollout of a new 1Gbps capable Fibre-to-the-Premises (FTTP<\/a>) broadband network in the city of Derby (Derbyshire) and the coastal East Sussex town of Eastbourne appear to both be suffering from a few separate problems with contractors, with some sub-contractors allegedly threatening to “rip-up tarmac<\/em>” that has been laid.<\/p>\n

The \u00a345m network in Derby<\/strong>, which only started to go live a few days ago (here<\/a>), is being supported by civil engineering firm J. McCann & Co Ltd<\/strong> and various subcontractors to them. Meanwhile, the \u00a326m rollout in Eastborne<\/strong> is being supported by local contractor Lanes-i<\/strong>. But several reports on The Register<\/a>, the Eastbourne Herald<\/a> and the Construction Enquirer<\/a> suggest that all is not going as smoothly as CityFibre<\/a> might hope.<\/p>\n

In Derby, it’s alleged that some sub-contractors are threatening to “rip-up [the] tarmac<\/em>” they have laid over a payment dispute with McCann. In response, McCann said they take “payment and contractual obligations very seriously and would never intentionally withhold payment for any works that have been completed in accordance with the terms of our agreement without firm legal justification<\/em>.”<\/p>\n

McCann goes on to acknowledge that “contractual issues<\/em>” with some of their supply chain has been a problem, although they claim to be working in an “open and collaborative spirit to ensure that our supply chain partners receive the correct payments as they fall due<\/em>.” The suggestion above seems to be that some of those sub-contractors might not have achieved the right quality of work, hence the dispute.<\/p>\n

Meanwhile, over in Eastbourne, some local residents have been complaining because the local street works are taking somewhat longer than expected. Some residents were told the teams would be outside each of their homes for less than two working days, but instead the work has been ongoing for roughly a month. During this time, pavements and driveways are still awaiting reinstatement, while some phone and broadband lines on Pococks Road<\/strong> were also cut.<\/p>\n

The disruption is particularly galling for some residents because CityFibre<\/a>’s deployment follows only a short while after their rival operator Lightning Fibre<\/a> dug up many of the same roads to lay their own ducting (here<\/a>), which locals say caused the “same thing<\/em>.”<\/p>\n

Adrian Smith, CityFibre’s Eastbourne City Manager, said:<\/strong><\/p>\n

“As we build our full fibre networks, we endeavour to limit our time outside any one property to 48 hours if possible. However, it can sometimes take longer and on this occasion we\u2019ve encountered a number of unforeseen circumstances.<\/p>\n

Due to the pandemic, there is currently a shortage of specific building materials which has made it more difficult than usual to source the cement and slabs required for the reinstatement works. We have also encountered issues with telephone cables which had been installed at too shallow a depth. These are now in the process of being repaired by the provider who owns this infrastructure.<\/p>\n

To avoid any further issues with the telephone cables, the dig is progressing at a slower pace than usual. … We want to thank Eastbourne residents for their patience and are very sorry for any delay or inconvenience caused.”<\/p><\/blockquote>\n

Deploying new infrastructure will inevitably create periods of disruption for local residents, which is often true no matter who is doing the noisy civil engineering side of things. Over the years we’ve seen similar gripes being levelled against most of the main operators, and some smaller players too.<\/p>\n

Such work will often end up attracting complaints, some of which are difficult to avoid (e.g. blocked driveways and noise), although in other cases the contractors may be failing to follow good practice. However, in the long run, the ability to access affordable 1Gbps broadband speeds should make all of this disruption worthwhile and may even boost the value of local housing, as well as the economy.<\/p>\n

Nevertheless, operators do still have a clear responsibility to finish the work properly and, for the most part, they do take action when problems are identified. Disputes over pay do happen from time to time too, although such things are usually handled behind closed doors (it’s rare to see that spill over into the public).<\/p>\n","protected":false},"excerpt":{"rendered":"

CityFibre’s UK rollout of a new 1Gbps capable Fibre-to-the-Premises (FTTP) broadband network in the city of Derby (Derbyshire) and the coastal East Sussex town of Eastbourne appear to both be suffering from a few separate problems with contractors, with some sub-contractors allegedly threatening to “rip-up tarmac” that has been laid.<\/p>\n","protected":false},"author":1,"featured_media":25439,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[418,463,56,469],"class_list":["post-27860","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-cityfibre","tag-derbyshire","tag-fttp","tag-sussex"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nCityFibre Experiences Contractor Woes in Derby and Eastbourne - ISPreview UK<\/title>\n<meta name=\"description\" content=\"CityFibre's UK rollout of a new 1Gbps capable Fibre-to-the-Premises (FTTP) broadband network in the city of Derby (Derbyshire) and the coastal East Sussex\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/07\/cityfibre-experiences-contractor-woes-in-derby-and-eastbourne.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CityFibre Experiences Contractor Woes in Derby and Eastbourne - 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