{"id":27867,"date":"2021-07-27T00:01:44","date_gmt":"2021-07-26T23:01:44","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=27867"},"modified":"2021-07-26T09:37:59","modified_gmt":"2021-07-26T08:37:59","slug":"uswitch-claim-14-8-million-uk-people-hit-by-major-broadband-outages","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/07\/uswitch-claim-14-8-million-uk-people-hit-by-major-broadband-outages.html","title":{"rendered":"Uswitch Claim 14.8 Million UK People Hit by Major Broadband Outages"},"content":{"rendered":"

A new Opinium survey of 4,000 UK adults, which was commissioned by Uswitch<\/a>, has claimed that 14.85 million people have been hit by a “major broadband outage<\/em>” in the last year – this is said to be three times the number of the previous year’s survey (4.7 million).<\/p>\n

Put another way, some 47% of respondents said they had experienced a loss of broadband connection (of any kind) over the last 12 months, while 60% of those people reported that their broadband cut out for more than 3 hours because of a “genuine outage<\/em>” (i.e. one caused by a “power cut<\/em>“, the broadband ISP, damage to cables external to a property or routine maintenance to cables external to a property).<\/p>\n

The average home affected by broadband outages was said to have been left offline for more than 2 days over the course of the last 12 months. In addition, over 3 in 10 respondents experienced an outage during office hours, costing the UK an estimated 16 million working days – a potential hit of nearly \u00a35 billion to the economy.<\/p>\n

Out of those who experienced an outage, some 42% complained about it to their provider and 37% said they were “tempted to switch providers<\/em>” as a result of it. Meanwhile, 36% of respondents turned to a mobile data (mobile broadband) connection when an outage struck, with 63% then proceeding to burn through their whole monthly data allowance.<\/p>\n

Interestingly, Edinburgh was this year found to be the UK’s “outage capital<\/em>“, with residents suffering the longest time without broadband per person and losing 9 million hours of broadband over the year. This is the opposite of last year, which found that the Scottish capital experienced some of the fewest outages in the UK.<\/p>\n

Table: The worst places in the UK for broadband outages 2019-20 vs 2020-21<\/strong><\/span><\/p>\n\n\n\n\n\n\n\n\n\n\n\n
City<\/strong><\/td>\nAverage downtime 2019-20<\/strong><\/td>\nAverage downtime 2020-21<\/strong><\/td>\n<\/tr>\n
Edinburgh<\/td>\n25 hours<\/td>\n175.3 hours<\/td>\n<\/tr>\n
Bristol<\/td>\n169 hours<\/td>\n109.3 hours<\/td>\n<\/tr>\n
Leeds<\/td>\n13 hours<\/td>\n96.5 hours<\/td>\n<\/tr>\n
Sheffield<\/td>\n32 hours<\/td>\n75.3 hours<\/td>\n<\/tr>\n
Brighton<\/td>\n89 hours<\/td>\n70.1 hours<\/td>\n<\/tr>\n
Birmingham<\/td>\n25 hours<\/td>\n66.8 hours<\/td>\n<\/tr>\n
Liverpool<\/td>\n21 hours<\/td>\n59.5 hours<\/td>\n<\/tr>\n
Southampton<\/td>\n26 hours<\/td>\n45 hours<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

One key difference between this year’s survey and last year’s is that respondents this year now have experiences that cover a full year of COVID-19<\/strong> related restrictions and lockdowns (last year’s survey only included the first few months of that), which has resulted in more people working and playing from home. As a result, people were much more likely to spot outages that might have normally gone unnoticed.<\/p>\n

However, we don’t think it’s necessarily fair to describe something as a “broadband outage<\/em>” when “power cuts<\/em>” are listed as one of the survey options for the cause – a power bank with AC sockets or mini-UPS can often bring your connection back to life, even if the domestic mains supply goes down. A bit more separation on the power cuts question would have helped to clarify the impact of this.<\/p>\n

We should point out that internet outages can often also be linked to more than the broadband connection itself, such as a problem caused by your home router (e.g. slow WiFi<\/a> or the unit being overloaded with too many active devices), viruses \/ hackers, faults with a remote internet server or an issue with the wider local or office network setup etc. Figuring out which aspect is to blame isn’t always easy, especially for non-IT folk.<\/p>\n

Nevertheless, modern broadband networks are extremely complicated and can be disrupted in all sorts of different ways, such as via weather damage (flooding, fallen trees etc.), third-party street works cutting through fibre cables, fires, power cuts and deeper faults within an ISP’s network (e.g. hardware failure, routing \/ peering or DNS mistakes etc.). Most of these are resolved within minutes or a few hours, but others can take days and, very rarely, weeks or longer (complex incidents in remote rural areas are usually slower to resolve).<\/p>\n

If you can, it’s often wise to check with your ISP if the fault is in your home or on their network, although the front-line support staff at some broadband providers aren\u2019t always as well-informed as we\u2019d like (i.e. we often see examples where it can take several hours before they become aware of an outage, by which time it’s often been resolved).<\/p>\n

The good news is that the new generation of Fibre-to-the-Premises (FTTP<\/a>) based broadband ISP networks aren’t only significantly faster than older copper based or hybrid fibre solutions, but they’re also much more reliable. On the other hand, they’re by no means immune to such issues and problems do still occur, even if they’re less likely to be caused by the line itself.<\/p>\n","protected":false},"excerpt":{"rendered":"

A new Opinium survey of 4,000 UK adults, which was commissioned by Uswitch, has claimed that 14.85 million people have been hit by a “major broadband outage” in the last year – this is said to be three times the number of the previous year’s survey (4.7 million).<\/p>\n","protected":false},"author":1,"featured_media":23765,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[56,34],"class_list":["post-27867","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttp","tag-statistics"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nUswitch Claim 14.8 Million UK People Hit by Major Broadband Outages - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A new Opinium survey of 4,000 UK adults, which was commissioned by Uswitch, has claimed that 14.85 million people have been hit by a "major broadband\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/07\/uswitch-claim-14-8-million-uk-people-hit-by-major-broadband-outages.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Uswitch Claim 14.8 Million UK People Hit by Major Broadband Outages - 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