{"id":27942,"date":"2021-07-30T10:35:50","date_gmt":"2021-07-30T09:35:50","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=27942"},"modified":"2021-07-30T10:37:09","modified_gmt":"2021-07-30T09:37:09","slug":"ofcom-uk-fine-bt-gbp-42-5k-for-inaccurate-broadband-uso-data","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/07\/ofcom-uk-fine-bt-gbp-42-5k-for-inaccurate-broadband-uso-data.html","title":{"rendered":"Ofcom UK Fine BT 42,500 GBP for Inaccurate Broadband USO Data"},"content":{"rendered":"

Ofcom<\/a> has today fined BT<\/a> \u00a342,500 after it ruled that the UK telecoms operator had broken their rules by providing “inaccurate information<\/em>” in response to a statutory information request, which was seeking data about EE<\/a>’s Fixed Wireless Access (FWA) broadband (4G<\/a>) service for their 2019 Connected Nations<\/a> report.<\/p>\n

The data was intended to be used to help the regulator estimate the number of premises that would be potentially eligible to receive a 10Mbps+ broadband service under the new Universal Service Obligation<\/a><\/strong> (USO), which went live in March 2020. The related Connected Nations report was finally published in December 2019, but it appears as if the data may not have been entirely accurate.<\/p>\n

The vast majority of the data, which was submitted by BT<\/a> in October 2019, was correct. However, the operator is understood to have misinterpreted one of Ofcom<\/a>’s questions, which asked for properties that could be served by their fixed wireless access network.<\/p>\n

In short, the data BT<\/a> submitted failed to discount properties which were near high network traffic locations (e.g. busy train stations), which should have been omitted (i.e. the data showed FWA as being available in more areas than was accurate). The original Connected Nations report thus showed there were approximately 155,000 premises that could not access 10Mbps broadband, when it should have been 189,000.<\/p>\n

BT said they then “proactively<\/em>” informed Ofcom<\/a> as soon as they became aware of the mistake. As a result of receiving that new information, on 18th March 2020 Ofcom found itself having to publish an updated report containing “corrected estimates<\/em>“.<\/p>\n

The new data did not have any real impact on implementation of the Broadband USO itself (i.e. it did not affect consumers). Nevertheless, the regulator is quite strict on such things, and their rules do require operators to “provide complete and accurate information upon request<\/em>.” As a result, BT has today been served with a fine of \u00a342,500.<\/p>\n

Ofcom’s Statement<\/strong><\/p>\n

Ofcom has issued its Confirmation Decision to BT that it had contravened requirements in a statutory information request for the provision of information for the purposes of Ofcom\u2019s Connected Nations 2019 report. The information was also to be used to check eligibility for a broadband connection from a designated provider in fulfilment of the broadband USO.<\/p><\/blockquote>\n

A BT Spokesperson told ISPreview.co.uk:<\/strong><\/p>\n

“As soon as we were aware of the mistake we proactively told Ofcom and updated them with the correct data immediately. The error caused no significant impact and we have worked closely with Ofcom throughout.”<\/p><\/blockquote>\n

Ofcom’s fine of \u00a342,500 incorporates a 15% reduction to reflect BT’s agreement to settle this investigation by “admitting full liability<\/em>.” BT has pledged to ensure greater dialogue with Ofcom in the future, which they hope will help to avoid further such mistakes happening again.<\/p>\n

We should add that the closest service that EE<\/a> offers to a true FWA product is their 4G<\/a> based Mobile Broadband package for home users, which can be installed alongside an external antenna. We don\u2019t believe many people adopted the external antenna, and it wasn\u2019t well advertised on their website.<\/p>\n","protected":false},"excerpt":{"rendered":"

Ofcom has today fined BT \u00a342,500 after it ruled that the UK telecoms operator had broken their rules by providing “inaccurate information” in response to a statutory information request, which was seeking data about EE’s Fixed Wireless Access (FWA) broadband (4G) service for their 2019 Connected Nations report.<\/p>\n","protected":false},"author":1,"featured_media":23255,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,36,537],"class_list":["post-27942","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-ofcom-regulation","tag-uso"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nOfcom UK Fine BT 42,500 GBP for Inaccurate Broadband USO Data - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Ofcom has today fined BT \u00a342,500 after it ruled that the UK telecoms operator had broken their rules by providing "inaccurate information" in response to\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/07\/ofcom-uk-fine-bt-gbp-42-5k-for-inaccurate-broadband-uso-data.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ofcom UK Fine BT 42,500 GBP for Inaccurate Broadband USO Data - 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