{"id":28065,"date":"2021-08-09T13:09:25","date_gmt":"2021-08-09T12:09:25","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=28065"},"modified":"2021-08-09T13:13:50","modified_gmt":"2021-08-09T12:13:50","slug":"u-turn-as-vodafone-uk-reintroduce-eu-mobile-roaming-charges","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/08\/u-turn-as-vodafone-uk-reintroduce-eu-mobile-roaming-charges.html","title":{"rendered":"U Turn as Vodafone UK Reintroduce EU Mobile Roaming Charges"},"content":{"rendered":"

Well, that was one of the fastest U-turns in history. Mobile operator Vodafone<\/a> UK, which in June 2021 (here<\/a>) told ISPreview.co.uk they had “no current plans to change our approach to roaming in the EU<\/em>” (this after rival EE<\/a> reintroduced roaming charges), has now decided to introduce such charges after all.<\/p>\n

Previously, customers of Vodafone<\/a> were largely free to use their domestic UK allowances (calls, texts and data), at no extra cost, when roaming around the EU. Take note that, even under the so-called “free<\/em>” roaming rules, a Fair Usage Policy<\/strong> (FUP) with data caps will usually still apply in order to prevent abuse (i.e. this is largely because not all EU countries offer unlimited data allowances on their domestic plans).<\/p>\n

NOTE:<\/strong> Vodafone<\/a> applies a 25GB FUP cap on EU data roaming.<\/div>\n

Under the change, new and upgrading Pay Monthly<\/strong> customers will, from 11th August 2021<\/strong>, agree to pay \u00a32 per day<\/strong> to use their monthly allowance of data (mobile broadband), calls and texts when roaming around the EU. But this can technically be reduced to just \u00a31 by purchasing a multi-day pass for 8 or 15 days – for \u00a38 and \u00a315 respectively.<\/p>\n

At present there are no changes to their Pay As You Go<\/strong> (PAYG) plans.<\/p>\n

Vodafone Statement<\/strong><\/span><\/a><\/p>\n

If your Vodafone Pay monthly plan started before 11 August 2021:<\/strong><\/p>\n

There will be no change to the way you roam as long as you stay on your current mobile plan, so you won\u2019t need to pay any additional charges.<\/p>\n

If you join Vodafone, upgrade or change your plan on or after 11 August 2021:<\/strong><\/p>\n

If your plan doesn\u2019t include roaming in Europe, there will be a daily charge for using your phone in our European roaming zones. View our roaming zone list to see which country is in which zone. These charges will only start on 6th January 2022 for personal and small business customers.<\/p>\n

For other business customers, changes will come into effect from November, but charges will not start until 6 January 2022.<\/p>\n

This European roaming charge won\u2019t apply to Xtra Airtime Plans with 4 Xtra benefits.<\/p>\n

We\u2019re not making any changes to VOXI<\/a>, Pay as you go plans, Talkmobile<\/a> or Vodafone Basics at this time.<\/p><\/blockquote>\n

All of this is rather disappointing and will seriously erode trust in the public commitments that mobile operators sometimes make. The reality is of course that the recent EU-UK Trade Agreement<\/strong> didn’t guarantee free EU roaming for the future (EU policy), but it did contain “measures to encourage cooperation on the promotion of fair and transparent rates for international mobile roaming services in ways that can help promote the growth of trade among the Parties and enhance consumer welfare.<\/em>”<\/p>\n

The Government has at least introduced some limited protection against the risk of future EU roaming BILL SHOCKs by adding a legislated cap of \u00a345 on roaming charges and related warnings (first proposed in 2018<\/a>), although they stopped short of forcing operators to retain free roaming.<\/p>\n

As we said in June, we tend to take phrases like “no plans<\/em>” with a pinch of highly ambiguous salt, as plans can and often do change, particularly in the telecoms industry. If we had a pound for every time a broadband ISP or mobile operator had said they had “no plans<\/em>” for something, only to change course a few months later.<\/p>\n

Nevertheless, Vodafone’s credibility has just taken a huge knock, particularly as some consumers will have made switching decisions based on their recent statements to retain the previous roaming policy.<\/p>\n","protected":false},"excerpt":{"rendered":"

Well, that was one of the fastest U-turns in history. Mobile operator Vodafone UK, which in June 2021 (here) told ISPreview.co.uk they had “no current plans to change our approach to roaming in the EU” (this after rival EE reintroduced roaming charges), has now decided to introduce such charges after all.<\/p>\n","protected":false},"author":1,"featured_media":21698,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[62,61,406,405,60,96],"class_list":["post-28065","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-3g","tag-4g","tag-5g","tag-ee","tag-mobile-broadband","tag-vodafone"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nU Turn as Vodafone UK Reintroduce EU Mobile Roaming Charges - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Well, that was one of the fastest U-turns in history. 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