{"id":28296,"date":"2021-09-02T08:18:38","date_gmt":"2021-09-02T07:18:38","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=28296"},"modified":"2021-09-03T09:15:03","modified_gmt":"2021-09-03T08:15:03","slug":"outages-hit-customers-of-uk-isp-sky-broadband-in-south-england","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/09\/outages-hit-customers-of-uk-isp-sky-broadband-in-south-england.html","title":{"rendered":"Major Outage Hits UK ISP Sky Broadband in South England and Wales UPDATE3"},"content":{"rendered":"

Customers of Sky Broadband<\/a> (Comcast), particularly those in the South East of England and Wales, were hit by a significant broadband and phone (VoIP) outage last night that appeared to last for several hours. The bad news is that Sky appears to be suffering from yet more service disruption this morning and in the same area.<\/p>\n

The initial outage began at around 6pm yesterday and, in a brief statement, Sky said: “Broadband and Talk problems in South East England and Wales – You might not be able to get online or make\/receive phone calls due to a problem in your local area. Our technical teams will continue to work overnight to fix the problem and we will provide an update on progress in the morning. We’re sorry for the continued inconvenience<\/em>.”<\/p>\n

The situation appeared to have subsided by around 2am this morning, but that may be partly because most people had gone to bed, and it promptly started to take off again at 6am. Customer reports show that some connections did return at around 1-2am, but promptly went down again. The latest update from Sky, which was posted at around 7:59am this morning, said: “We’ve identified the problem and our engineers are working hard to restore service as soon as possible. We’re sorry for any continued inconvenience caused<\/em>.”<\/p>\n

As per usual, Sky has not said what the cause of the problem is or why it’s taking them so long to resolve it (protracted outages like this usually occur due to a complex core fibre optic cable break). The impact of this disruption is somewhat sporadic, which means that not everybody in the affected region will be suffering from problems.<\/p>\n

UPDATE 9:32am<\/strong><\/p>\n

Sky has sent us a very brief statement.<\/p>\n

A Sky Spokesperson told ISPreview.co.uk:<\/strong><\/p>\n

“We are aware of issues impacting Sky Broadband<\/a> and Talk customers in Cardiff and parts of the South East of England. We are investigating the issue and we\u2019re sorry for any inconvenience this may be causing.”<\/p><\/blockquote>\n

UPDATE 3rd Sept 2021 – 6:55am<\/strong><\/p>\n

Sky furnished us with an update just before 7pm last night (after we’d stopped working), which confirmed that the problems had been resolved. However, we are currently seeing a modest up-tick in complaints again this morning (once again starting at around 6am), so we’ll keep an eye on that to see if it’s related or a separate incident. Some of the same areas are involved.<\/p>\n

A Sky spokesperson said:<\/strong><\/p>\n

“The majority of Sky customers impacted by the intermittent issues with Broadband and Talk should now have their service restored. We’re sorry for the inconvenience this has caused.”<\/p><\/blockquote>\n

As usual, no explanation is given for the cause of what was quite a significant level of disruption.<\/p>\n

UPDATE 3rd Sept 2021 – 9:13am<\/strong><\/p>\n

Most of the connectivity problems being seen this morning relate to a different area in Aberdeen and Inverness in Scotland, which Sky Broadband<\/a> has confirmed.<\/p>\n","protected":false},"excerpt":{"rendered":"

Customers of Sky Broadband (Comcast), particularly those in the South East of England and Wales, were hit by a significant broadband and phone (VoIP) outage last night that appeared to last for several hours. 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