{"id":28361,"date":"2021-09-07T08:01:44","date_gmt":"2021-09-07T07:01:44","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=28361"},"modified":"2021-09-07T08:01:44","modified_gmt":"2021-09-07T07:01:44","slug":"openreach-waive-uk-broadband-install-fees-for-low-income-homes","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/09\/openreach-waive-uk-broadband-install-fees-for-low-income-homes.html","title":{"rendered":"Openreach Waive UK Broadband Install Fees for Low-Income Homes"},"content":{"rendered":"

Network access provider Openreach<\/a> (BT<\/a>) has announced the launch of a new “Connect the Unconnected<\/em>” offer, which will make it possible for UK ISPs to waive “superfast broadband connection fees<\/em>” for any customers who receive ‘Universal Credit’ with no other earnings, and who aren’t currently connected to its network.<\/p>\n

The move could, depending upon the product, result in up to \u00a392 of savings<\/strong> (wholesale fee) on such one-off charges. At present this primarily covers the installation charges for their 40Mbps (10Mbps upload) based Fibre-to-the-Cabinet<\/strong> (FTTC<\/a> \/ VDSL2<\/a>) broadband service (inc. Wholesale Line Rental, fully unbundled [MPF] and standalone broadband [SOGEA] services).<\/p>\n

NOTE:<\/strong> The ‘Connect the Unconnected’ offer is designed to help those most at risk – an estimated 1 million people throughout the country.<\/div>\n

On a “trial basis<\/em>” Openreach<\/a> has also extended this offer to include selected higher speed tiers at 55Mbps (10Mbps upload) and 80Mbps (20Mbps upload). Sadly, this offer has not been extended to include either of their “ultrafast<\/em>” G.fast<\/a><\/strong> or Fibre-to-the-Premises<\/strong> (FTTP<\/a>) based lines.<\/p>\n

The network provider has framed their new offer as being part of their response to Ofcom<\/a>’s call for network operators to provide additional support for those who may be struggling to pay their broadband bills (here<\/a>). The regulator also warned that if the industry “does not take sufficient action to address our concerns<\/em>,” then they believe there would be a “strong case for exploring \u2026 mandatory social tariffs<\/em>.”<\/p>\n

Katie Milligan, Openreach<\/a> MD for Customer, Commercial & Propositions, said:<\/strong><\/p>\n

“We believe everyone in the UK deserves access to decent, reliable and affordable broadband, and we\u2019re working in every community, every day, to help make that a reality \u2013 including investing \u00a315 billion to build a new ultrafast, ultra-reliable full fibre broadband network to 25 million premises by December 2026.<\/p>\n

Recent Ofcom<\/a> figures show how the cost of broadband has dropped dramatically in recent years despite data usage rising massively, but we\u2019re still keen to do more to help low-income households get online.<\/p>\n

The way we\u2019re regulated means millions of consumers and businesses will continue to benefit from low prices, which are already amongst the lowest in Europe and support strong competition amongst hundreds of providers using our network – but we want to go further. We hope this offer complements the range of existing support from providers across the industry and helps people who aren\u2019t already online to start benefiting from the wealth of information, connectivity and opportunities that great broadband can deliver.”<\/p><\/blockquote>\n

Matt Warman, UK Digital Infrastructure Minister, said:<\/strong><\/p>\n

“We have been working closely with Openreach and the wider sector to build a broadband market where cost is not a constraint to getting online. This welcome step will help people struggling with bills access the connectivity they need to thrive in today’s digital age.”<\/p><\/blockquote>\n

The offer itself will go live from 5th October 2021<\/strong> for all ISPs and to households that receive Universal Credit<\/strong> with zero other earnings, who have not been connected to the Openreach network “for the past 90 days.<\/em>” Openreach adds that broadband ISPs can choose to pass the savings on to customers in a “number of ways<\/em>“, making it cheaper for low-income households to get online “up-front or over the course of their contract term<\/em>.”<\/p>\n

However, the requirement of not having been connected to Openreach’s network for the past 90 days seems likely to reduce the impact of this offer, as too is the fact that very few broadband providers – particularly smaller players – currently have systems in place to identify those on Universal Credit. The big players like BT<\/a>, which already have this by virtue of support for their social tariff, will of course find adoption far easier.<\/p>\n

The move may of course act as some encouragement for other ISPs to ensure they can identify such users in order to benefit, which in turn might also make it easier for them to introduce their own social tariffs further down the road (i.e. should Ofcom<\/a> decide to force one on all ISPs – both big and small alike).<\/p>\n","protected":false},"excerpt":{"rendered":"

Network access provider Openreach (BT) has announced the launch of a new “Connect the Unconnected” offer, which will make it possible for UK ISPs to waive “superfast broadband connection fees” for any customers who receive ‘Universal Credit’ with no other earnings, and who aren’t currently connected to its network.<\/p>\n","protected":false},"author":1,"featured_media":28362,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1,1645],"tags":[55,56,417,69],"class_list":["post-28361","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","category-key_uk_isp_industry_developments","tag-fttc","tag-fttp","tag-g-fast","tag-bt-openreach"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nOpenreach Waive UK Broadband Install Fees for Low-Income Homes - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Network access provider Openreach (BT) has announced the launch of a new "Connect the Unconnected" offer, which will make it possible for UK ISPs to waive\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/09\/openreach-waive-uk-broadband-install-fees-for-low-income-homes.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Openreach Waive UK Broadband Install Fees for Low-Income Homes - 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