{"id":28720,"date":"2021-09-29T17:21:03","date_gmt":"2021-09-29T16:21:03","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=28720"},"modified":"2021-09-29T17:21:03","modified_gmt":"2021-09-29T16:21:03","slug":"id-mobile-sorry-after-threatening-to-disconnect-uk-customers","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/09\/id-mobile-sorry-after-threatening-to-disconnect-uk-customers.html","title":{"rendered":"iD Mobile Sorry After Threatening to Disconnect UK Customers"},"content":{"rendered":"

Mobile operator iD Mobile<\/a> (Dixons Carphone) has apologised to 24,000 of their UK customers after a billing fail resulted in them sending out an “outstanding balance notification in error<\/em>,” which warned recipients that their service would be “suspended until the full outstanding balance has been paid<\/em>.”<\/p>\n

The provider, which uses a Mobile Virtual Network Operator<\/strong> (MVNO) platform from Three UK<\/a>, promptly found itself being inundated with complaints from angry customers, many of whom couldn’t understand why they’d been sent such a notice when their payments were all up-to-date.<\/p>\n

The good news is that this was all just the result of an error, and iD Mobile<\/a> has since “apologise for any inconvenience this may have caused<\/em>.”<\/p>\n

iD Mobile<\/a> Statement (via The Register<\/a>)<\/strong><\/p>\n

On Monday evening, an error resulted in 24,000 iD Mobile customers incorrectly receiving an email stating there was an outstanding balance on their account. We have since contacted all affected customers via SMS and apologised for the error.<\/p>\n

As a result of the above issue, we experienced an increase in traffic to our app, and this has meant some customers have been temporarily unable to access their account.<\/p>\n

Our team are working on this issue, and we expect the app to be available to all customers again shortly. We apologise to any iD customers that have been unable to access the app today, and for any inconvenience this might’ve caused.<\/p><\/blockquote>\n

End.<\/p>\n","protected":false},"excerpt":{"rendered":"

Mobile operator iD Mobile (Dixons Carphone) has apologised to 24,000 of their UK customers after a billing fail resulted in them sending out an “outstanding balance notification in error,” which warned recipients that their service would be “suspended until the full outstanding balance has been paid.”<\/p>\n","protected":false},"author":1,"featured_media":26746,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[406,60,63],"class_list":["post-28720","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-5g","tag-mobile-broadband","tag-three-uk"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\niD Mobile Sorry After Threatening to Disconnect UK Customers - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Mobile operator iD Mobile (Dixons Carphone) has apologised to 24,000 of their UK customers after a billing fail resulted in them sending out an\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/09\/id-mobile-sorry-after-threatening-to-disconnect-uk-customers.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"iD Mobile Sorry After Threatening to Disconnect UK Customers - 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