{"id":28936,"date":"2021-10-20T10:49:21","date_gmt":"2021-10-20T09:49:21","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=28936"},"modified":"2021-10-20T16:39:45","modified_gmt":"2021-10-20T15:39:45","slug":"scam-calls-and-texts-hit-45-million-uk-people-over-summer","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/10\/scam-calls-and-texts-hit-45-million-uk-people-over-summer.html","title":{"rendered":"Scam Calls and Texts Hit 45 Million UK People Over Summer UPDATE"},"content":{"rendered":"

The telecoms regulator, Ofcom<\/a>, has estimated that 44.6 million UK people may have received scam calls and text messages during the past three months (summer period). But worryingly, around 2% of those who received such a message or call (roughly a million people) reported following the scammers’ instructions.<\/p>\n

At present most of the major UK home broadband ISPs and mobile network operators have already developed technical measures to tackle Nuisance Calls<\/strong> and Text Messages<\/strong> (SMS), but these aren\u2019t always 100% effective and there are still plenty of operators – particularly smaller providers and some VoIP firms – that take very little action.<\/p>\n

NOTE:<\/strong> Nuisance calls include marketing calls (live and recorded), silent calls and abandoned calls. Scam calls also come in all sorts of different shapes and sizes, from people claiming that your computer has been infected with viruses, to those pretending to represent your bank, car insurance companies, HMRC, NHS etc.<\/div>\n

Naturally, any significant rise in scam calls and texts, much like what has occurred over the last 18 months, is a cause for concern. In addition, Ofcom<\/a> notes that the tactics used by fraudsters are becoming increasingly sophisticated, which include using multiple communication channels and spoofing well-known companies and organisations.<\/p>\n

Results from Ofcom<\/a>’s Consumer Survey<\/strong><\/span><\/p>\n

NOTE: The regulator’s survey is based off responses from 2,000 adults in the UK between 18-19th September 2021. All responses cover suspicious calls or messages received in the prior three months.<\/em><\/p>\n

\u27a4 82% said they had received a suspicious message, in the form of either a text, recorded message or live phone call to a landline or mobile – representing an estimated 44.6 million adults in the UK.<\/p>\n

\u27a4 Scams are more commonly attempted via text messages with 71% saying they have received a suspicious text, and 75% of those aged 16-34 were targeted.<\/p>\n

\u27a4 44% who had received a suspicious text message reported receiving such a message at least once a week.<\/p>\n

\u27a4 61% of people aged 75 and over reported receiving a potential scam call to their landline.<\/p>\n

\u27a4 53% of respondents who received a suspicious live phone call on a landline over the last three months said that they got a call at least once a week.<\/p>\n

\u27a4 43% reported getting a suspect call to their mobile phone.<\/p>\n

\u27a4 53% who received a suspicious text either deleted the message or blocked the number (52%).<\/p>\n

\u27a4 49% of those who received a suspicious live voice call, and 44% who received a suspicious recorded message, blocked the number.<\/p>\n

\u27a4 2% reported following the scammers\u2019 instructions in a message or call.<\/p>\n

\u27a4 79% of mobile phone users are not aware of the 7726 number used to report a suspected text or call \u2013 although a similar figure (81%) agreed that reporting messages is helpful in preventing people being scammed in the future.<\/p><\/blockquote>\n

If you\u2019ve received a scam call, you can report it to Action Fraud<\/strong><\/a>, which is the reporting centre for fraud and cybercrime in England, Wales and Northern Ireland. Reports of fraud and any other financial crime in Scotland should be made to Police Scotland via 101. Meanwhile, anyone who receives a suspicious text message should report it by forwarding the message to 7726<\/strong>, which directs the message to your mobile operator.<\/p>\n

At this point it goes without saying that you should never give out any personal or financial details to a suspicious caller. Instead, it’s wiser to just hang up the phone, wait a few minutes and then contact the relevant company (bank, internet provider etc.) on an official number to check if it’s a scam. As for suspicious text messages, NEVER click on any links or give out personal data.<\/p>\n

Lindsey Fussell, Ofcom’s Networks and Communications Group Director, said:<\/strong><\/p>\n

“Criminals who defraud people using phone and text scams can cause huge distress and financial harm to their victims, and their tactics are becoming increasingly sophisticated.<\/p>\n

Stay alert to any unsolicited contact. Put the phone down if you have any suspicion that it is a scam call, and don\u2019t click on any links in text messages you\u2019re unsure about. Report texts to 7726 and scam calls to Action Fraud or Police Scotland.”<\/p><\/blockquote>\n

In response to the surge in scam calls and texts, Ofcom merely reiterated that they’re “working closely with industry, police, government and other regulators<\/em>” to ensure “strong actions<\/em>” are in place to tackle the threat and to develop technical solutions, while also raising awareness of the issue.<\/p>\n

The Government has recently set out plans to impose tougher penalties and fines for nuisance calls and text (SMS) messages (here<\/a>), although it’s unclear how much of an impact that will have, particularly given that many of the perpetrators operate from outside the UK. A voluntary charter for telecommunications providers is also in development, which will set out what actions they can take to prevent fraud.<\/p>\n

NOTE:<\/strong> Ofcom is part of the Home Office\u2019s Joint Fraud Taskforce, while also providing support to the industry-led Stop Scams UK group, which brings together telecoms companies and the banking industry.<\/div>\n

UPDATE 4:37pm<\/strong><\/p>\n

We’ve had a comment from EE<\/a>, which reports that they’ve seen an 85% reduction in scam SMS reported to them using 7726 over the last three months. The operator has also identified and terminated more than 18,000 SIMs responsible for sending spam and scam SMS from their network.<\/p>\n

An EE<\/a> spokesperson said:<\/strong><\/p>\n

“We recently introduced an anti-spam filter that has blocked more than 42 million spam and scam SMS from our network. We\u2019ve invested millions of pounds to protect our customers and educate them to be scam aware, as we know that scam calls and texts are a real concern.”<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

The telecoms regulator, Ofcom, has estimated that 44.6 million UK people may have received scam calls and text messages during the past three months (summer period). But worryingly, around 2% of those who received such a message or call (roughly a million people) reported following the scammers’ instructions.<\/p>\n","protected":false},"author":1,"featured_media":22156,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[480,109,36,479,34],"class_list":["post-28936","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-crime","tag-internet-privacy","tag-ofcom-regulation","tag-security","tag-statistics"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nScam Calls and Texts Hit 45 Million UK People Over Summer UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The telecoms regulator, Ofcom, has estimated that 44.6 million UK people may have received scam calls and text messages during the past three months\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/10\/scam-calls-and-texts-hit-45-million-uk-people-over-summer.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Scam Calls and Texts Hit 45 Million UK People Over Summer UPDATE - 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