{"id":29019,"date":"2021-10-30T00:01:18","date_gmt":"2021-10-29T23:01:18","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=29019"},"modified":"2021-10-28T16:59:24","modified_gmt":"2021-10-28T15:59:24","slug":"teething-problems-for-early-uk-sky-glass-internet-tv-adopters","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/10\/teething-problems-for-early-uk-sky-glass-internet-tv-adopters.html","title":{"rendered":"Teething Problems for Early UK Sky Glass Internet TV Adopters"},"content":{"rendered":"

The first of Sky’s customers recently began to receive the operator’s new Sky Glass<\/a> TV product. But quite a few of the early adopters appear to be running into a variety of problems and bugs with the operator’s attempt at a Sky branded TV, which streams their content via your broadband ISP instead of a satellite<\/a> dish.<\/p>\n

Sky Glass<\/a><\/strong> is essentially a modern “Quantum Dot<\/em>” QLED 4K and HDR capable TV set that also integrates Sky’s TV services via broadband (see full details<\/a>). Prices for just the Sky Glass<\/a> TV itself start from \u00a313 per month, which includes their base 43″ TV on a 48-month interest free loan (\u00a326 over 24 months) or you can also pay \u00a3649 upfront instead of the monthly fee. A bigger Medium (55″) and Large (65″) set exist at extra cost.<\/p>\n

However, it’s perhaps not surprising that such a radical new approach (or product) for accessing Sky’s TV content has not come without a few teething problems, which is something that a good number of early adopters appear to be experiencing. Sky’s Community Forum<\/a><\/strong> is positively packed with related complaints from unhappy users (examples here<\/a> , here<\/a> , here<\/a> , here<\/a> , here<\/a> , here<\/a> , here<\/a> , here<\/a> , here<\/a> and here<\/a> etc.).<\/p>\n

One of our readers, Kay (OhKay#Social#Media#Pulse), has been kind enough to help compile a list of gripes. Take note that many of the bugs are sporadic and won’t necessarily occur for you.<\/p>\n

Sky Glass Bugs and Problems<\/strong><\/span><\/p>\n

\u27a4 One of the most common complaints is that the Sky Glass TV set suffers from some kind of occasional flickering \/ blinking fault on the screen and malfunctions in the navigation system. Replacement Sky Glass TV sets also seem to suffer from the same fault.<\/p>\n

\u27a4 Sky Glass customers sometimes experience picture freezes or screen lag and, on other occasions, the TV will fail to turn on. Some TV channels also won’t start and report that there is a “technical problem<\/em>” and to “try later<\/em>“.<\/p>\n

\u27a4 The Sky puck is sometimes unable to turn on after standby (even when overnight power saving is off), with some customers having to unplug it and plug it back in again each time they want it on. Others have also found that the picture from the puck drops out, which again requires a restart to resolve.<\/p>\n

\u27a4 Various problems with recording programmes, such as some programmes not recording and long delays in recorded programmes becoming available to view.<\/p>\n

\u27a4 Some customers find that when they add anything to their playlist and have watched it, but then select remove, they still show and stay there. Speaking of the playlist, there are quite a few gripes about the way it directs users to Apps for the terrestrial TV channels on any related content added to the playlist.<\/p>\n

\u27a4 Lots of missing programmes on the TV guide, such as some from Channels 4 and 5.<\/p><\/blockquote>\n

The above list is not exhaustive, but we don’t have a lifetime to spend sifting through and identifying all the Sky Glass launch bugs that exist from the veritable mountain of complaints. Suffice to say, it’s not at all surprising that a few early adopters have opted to take advantage of the 31-day return window to seek a refund (i.e. rather than risk being stuck with a potentially defective product for a prolonged period).<\/p>\n

We queried some of these issues with Sky and were informed that only a “very small number<\/em>” of customers have opted to return their Sky Glass kit. The good news is that at least some of the aforementioned bugs, such as the flicker faults, do have a fix on the way, but this must go through Sky’s verification and test process before it can be deployed (sounds like a software patch, albeit one without a clear ETA).<\/p>\n

Meanwhile, for those suffering from picture freezes and start-up problems, Sky simply indicated that customers who have concerns should call them, so they can investigate and find the best solution. But it appears as if Sky’s software development team will have its work cut out over the next few months. Meanwhile, others considering Sky Glass might prefer to wait until such teething problems have been resolved.<\/p>\n

Sky also sent along this bit of information about the new Playlist feature.<\/p>\n

Sky Glass Playlist etc.<\/strong><\/span><\/p>\n

We have reinvented recordings with our new Playlist feature, which brings together in one place all the programmes you have added from the TV guide, on demand and apps. The benefit is that you don\u2019t have to jump from an app to a channel or search through our on demand catalogue to find what to watch next.<\/p>\n

– You can add programmes from TV guide, during playback and when browsing the menus. This includes programmes from all major apps including Netflix, Amazon<\/a> Prime, Disney+, BBC<\/a> iPlayer, ITV Hub and All4; so you can access all your favourite shows together in one place<\/p>\n

– Adding a series and Playlist pulls every available episode past, present and future into one place.<\/p>\n

– Everything in your Playlist is streamed, so there’s no need to worry about clashes, running out of storage or having to delete anything you’ve watched Playlist is sorted into categories so you can find what you want quickly and easily – TV shows, Movies, Kids and Sport, as well as your favourite channels<\/p>\n

– When you watch a show from Playlist, it plays back from wherever the programme is available \u2013 it could be live TV, a cloud-based recording, video on demand stream or from within an app. Recordings are available for most of our partner channels but unfortunately, it\u2019s not possible for everything. BBC<\/a>, ITV (STV, if you\u2019re in Scotland) and Channel 4 shows are available via their apps, and all of the content is available to search and add to your Playlist.<\/p>\n

– BT<\/a> Sport and Music channels are the key examples of channels that cannot be recorded. You can add programmes from BT<\/a> Sport and music channels to your Playlist, however for live sports and music channels you can only restart them or watch live during broadcast.<\/p>\n

– In some cases, our channel partners only have rights for shows to play out on a channel and only a few episodes (and in some cases no episodes) are available via on demand and the show may not be available for recording. In this scenario, if the show is still being broadcast you can restart it from the beginning. If you add it to your Playlist and then watch it back after the broadcast, you may be provided a link to an app such as Netflix or Disney+ to watch the show back instead. An example of this is The Big Bang Theory on E4.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

The first of Sky’s customers recently began to receive the operator’s new Sky Glass TV product. But quite a few of the early adopters appear to be running into a variety of problems and bugs with the operator’s attempt at a Sky branded TV, which streams their content via your broadband ISP instead of a […]<\/p>\n","protected":false},"author":1,"featured_media":28794,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[45,42,66],"class_list":["post-29019","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-video-streaming","tag-iptv","tag-sky-broadband"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nTeething Problems for Early UK Sky Glass Internet TV Adopters - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The first of Sky's customers recently began to receive the operator's new Sky Glass TV product. 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