{"id":29183,"date":"2021-11-11T07:58:59","date_gmt":"2021-11-11T07:58:59","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=29183"},"modified":"2021-11-12T14:27:35","modified_gmt":"2021-11-12T14:27:35","slug":"major-email-outage-hits-plusnets-uk-broadband-isp-customers","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/11\/major-email-outage-hits-plusnets-uk-broadband-isp-customers.html","title":{"rendered":"Major Email Outage Hits Plusnet’s UK Broadband ISP Customers UPDATE2"},"content":{"rendered":"

Customers of broadband ISP Plusnet<\/a> have been affected by a major email outage, which appears to have started at around 6am yesterday morning and prevented users from being able to login to their email account. Some access has been restored this morning, albeit not without plenty of new problems showing up.<\/p>\n

The provider’s service status page<\/strong><\/a> includes the following statement from 3:09pm yesterday: “We’re really sorry that some of our customers are still experiencing issues when trying to login into their email accounts. We’ve identified what the problem is and are now completing work to fix this as quickly as possible. Some of this work will need to be completed overnight, to avoid any additional disruption, and we expect affected customers to be able to access their Plusnet<\/a> email account by tomorrow morning<\/em>.”<\/p>\n

The good news is that some customers have reported being able to login to their email accounts again this morning, but the bad news is they’re now reporting a variety of new bugs. The sporadic assortment of issues being reported include missing emails, an inability to send emails, new inbound emails not being processed, empty inboxes, access to the email server is erratic, emails that do get sent don’t arrive at their destination and difficulties with opening emails to view them.<\/p>\n

Plusnet are due to issue another update on the situation within the next hour, but in the meantime you can find a flood of complaints about all this on their Community Forum<\/strong><\/a>.<\/p>\n

UPDATE 8:57am<\/strong><\/p>\n

The latest update has dropped.<\/p>\n

11 November 2021 8:08 AM<\/strong><\/p>\n

“Customers should now be able to log in their Plusnet email, however they may experience a delay when sending and receiving emails. We\u2019re working to fix this as quickly as possible and we\u2019re sorry for the inconvenience caused. Plusnet broadband and mobile services are not affected.”<\/p><\/blockquote>\n

UPDATE 12th Nov 2021 @ 2:24pm<\/strong><\/p>\n

The latest service status update from Plusnet was recently posted.<\/p>\n

12 November 2021 12:44 PM<\/strong><\/p>\n

“Most customers should now be able to log in their Plusnet email, however they may experience a delay when sending and receiving emails. Plusnet emails can be accessed using an email client as an alternative. We\u2019re working to fix this as quickly as possible. We\u2019re sorry this has taken longer than expected and for the inconvenience caused. Plusnet broadband and mobile services are not affected.”<\/p><\/blockquote>\n

However, this overlooks many of the other complex problems currently being experienced by customers (as mentioned earlier), which remain largely unresolved. On top of that, the issues are not isolated to PlusNet, with customers on their managed services (e.g. John Lewis<\/a> Broadband and Waitrose) also being affected.<\/p>\n","protected":false},"excerpt":{"rendered":"

Customers of broadband ISP Plusnet have been affected by a major email outage, which appears to have started at around 6am yesterday morning and prevented users from being able to login to their email account. Some access has been restored this morning, albeit not without plenty of new problems showing up.<\/p>\n","protected":false},"author":1,"featured_media":26772,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[84],"class_list":["post-29183","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-plusnet"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nMajor Email Outage Hits Plusnet's UK Broadband ISP Customers UPDATE2 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers of broadband ISP Plusnet have been affected by a major email outage, which appears to have started at around 6am yesterday morning and prevented\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/11\/major-email-outage-hits-plusnets-uk-broadband-isp-customers.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Major Email Outage Hits Plusnet's UK Broadband ISP Customers UPDATE2 - 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