{"id":29404,"date":"2021-11-30T13:06:47","date_gmt":"2021-11-30T13:06:47","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=29404"},"modified":"2021-12-01T11:18:02","modified_gmt":"2021-12-01T11:18:02","slug":"billing-and-payment-problems-strike-o2-uk-mobile-customers","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/11\/billing-and-payment-problems-strike-o2-uk-mobile-customers.html","title":{"rendered":"Billing and Payment Problems Strike O2 UK Mobile Customers UPDATE"},"content":{"rendered":"

Customers of mobile operator O2<\/a> UK (VMO2) appear to be suffering from a major problem or outage of the provider’s billing system, which for the past couple of days has been preventing them from being able to view their bills, make payments, add a data bolt-on or change their tariff.<\/p>\n

The issues appear to have started yesterday morning and some support staff initially indicated that they hoped to have it fixed overnight, yet the situation is currently still ongoing today. A large number of complaints can now be found, spread across both social media and O2<\/a>’s own Community Forum<\/strong><\/a>.<\/p>\n

“We’re having a system issue at the moment that will be affecting your ability to view your bills, our teams are working to fix this as quickly as possible. Please try again later<\/em>,” said one support agent via Twitter (here<\/a>). A different member of O2<\/a>’s support team also informed customers that they would NOT be disconnected during the outage and “won’t apply any late payment fees<\/em>” (here<\/a>).<\/p>\n

The problem appears to be impacting both O2’s app and their website-based customer account pages.<\/p>\n

Sample Complaint 1<\/strong><\/p>\n

“Am I the only one that can\u2019t pay my airtime bill? On my o2 app it says we can\u2019t display your latest airtime bill please try again later and says the same thing on the website. I can\u2019t call 202 because I haven\u2019t paid and can\u2019t start a conversation because all agents are busy.”<\/p><\/blockquote>\n

Sample Complaint 2<\/strong><\/p>\n

“I\u2019ve been trying to pay my phone bill on the app but it\u2019s not letting me pay it keeps saying something went wrong and same on the website.”<\/p><\/blockquote>\n

Sample Complaint 3<\/strong><\/p>\n

“I have a problem with my overdue payment. When i try to make a payment it says: “there’s been a problem. Try again later.” I’ve tried many times but it is always the same. Did anyone have the same problem? Is it maybe something wrong with a website?”<\/p><\/blockquote>\n

We have requested a comment from O2 and will report back once they respond.<\/p>\n

UPDATE 1st Dec 2021<\/strong><\/p>\n

O2 has informed us that this issue was finally resolved yesterday afternoon, although they didn’t elaborate on the cause.<\/p>\n","protected":false},"excerpt":{"rendered":"

Customers of mobile operator O2 UK (VMO2) appear to be suffering from a major problem or outage of the provider’s billing system, which for the past couple of days has been preventing them from being able to view their bills, make payments, add a data bolt-on or change their tariff.<\/p>\n","protected":false},"author":1,"featured_media":21500,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[32,475],"class_list":["post-29404","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-o2","tag-virgin-media"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nBilling and Payment Problems Strike O2 UK Mobile Customers UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers of mobile operator O2 UK (VMO2) appear to be suffering from a major problem or outage of the provider's billing system, which for the past\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/11\/billing-and-payment-problems-strike-o2-uk-mobile-customers.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Billing and Payment Problems Strike O2 UK Mobile Customers UPDATE - 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