{"id":29626,"date":"2021-12-17T14:15:24","date_gmt":"2021-12-17T14:15:24","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=29626"},"modified":"2021-12-17T14:15:24","modified_gmt":"2021-12-17T14:15:24","slug":"ofcom-bans-uk-mobile-operators-from-locking-phones","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/12\/ofcom-bans-uk-mobile-operators-from-locking-phones.html","title":{"rendered":"Ofcom Bans UK Mobile Operators from Locking Phones"},"content":{"rendered":"<p>The UK telecoms regulator, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a>, has today begun to enforce a number of new consumer protection measures on mobile operators, which in practice means that they can no longer supply locked phones and are now limited to a maximum contract term of 24-months on bundles (mobile plans and handsets).<!--more--><\/p>\n<p>In addition to the term limits, if a customer adds a service to their package, then providers will no longer be able to extend the contract periods of the existing services the customer already has without their consent. Taken together, these changes should give customers more flexibility to switch package or operator, without being locked into long deals.<\/p>\n<p>On top of that, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a> has made sure that disabled (blind or vision impaired) customers have equivalent access to information about their communications services. Any customer who needs accessible formats to be used because of their disabilities will be able to request communications be sent in a format that meets their needs (e.g. braille or large print). This includes any communications about their service (except for marketing materials), such as price changes or payment reminders.<\/p>\n<p>All of this is designed to support <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a>&#8217;s &#8220;<em>Text-to-Switch<\/em>&#8221; (Auto-Switching) system for UK mobile operators like <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/o2uk\" rel=\"nofollow\" target=\"_blank\">O2<\/a> (VMO2), <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/threeuk\" rel=\"nofollow\" target=\"_blank\">Three UK<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a>, which was first introduced in 2019 (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2019\/06\/ofcoms-new-text-to-switch-process-for-uk-mobile-operators-begins.html\">here<\/a>).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The UK telecoms regulator, Ofcom, has today begun to enforce a number of new consumer protection measures on mobile operators, which in practice means that they can no longer supply locked phones and are now limited to a maximum contract term of 24-months on bundles (mobile plans and handsets).<\/p>\n","protected":false},"author":1,"featured_media":29627,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1,1645],"tags":[474,405,32,36,63,475,96],"class_list":["post-29626","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","category-key_uk_isp_industry_developments","tag-bt","tag-ee","tag-o2","tag-ofcom-regulation","tag-three-uk","tag-virgin-media","tag-vodafone"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - 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