{"id":29697,"date":"2022-01-04T11:42:33","date_gmt":"2022-01-04T11:42:33","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=29697"},"modified":"2022-01-04T12:34:30","modified_gmt":"2022-01-04T12:34:30","slug":"virgin-media-o2-hits-uk-broadband-and-mobile-users-with-price-hike","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/01\/virgin-media-o2-hits-uk-broadband-and-mobile-users-with-price-hike.html","title":{"rendered":"Virgin Media Hits UK Broadband and Mobile Users with Price Hike"},"content":{"rendered":"

Customers of broadband ISP Virgin Media<\/a> UK, including those on Virgin Mobile, are starting to receive a new notification that informs them of a forthcoming price hike to their fixed line broadband, phone, TV and or mobile services, which for example will see the average price of their cable services increase by \u00a34.70 from March 2022.<\/p>\n

The move was somewhat expected as the operator announced a similar increase at exactly the same time last year (here<\/a>), although the 2021 rise on their cable broadband packages came to a more modest average of \u00a33.63 extra per month. The good news is that “Vulnerable<\/em>” customers – including those on their Essential Broadband<\/strong> package for people receiving Universal Credit, as well as Talk Protected<\/strong> landline customers \u2013 will not see their prices change.<\/p>\n

NOTE:<\/strong> On Virgin Mobile Freestyle contracts, the RPI increase will only be applied to the airtime (NOT handset) side of the plan. VM Oomph customers (a bundled service) are also excluded from the mobile price change.<\/div>\n

As for their Virgin Mobile customers, the operator is writing to advise them of a change to T&Cs outlining an annual price change based on the January rate of RPI + 3.9%, effective each April. We suspect that will not go down well as the RPI rate of inflation is already well above CPI, although both have surged in recent months, with the November 2021 rate of RPI (as published in December) hitting 7.1%! We warned about this last month (here<\/a>).<\/p>\n

The fact that this year’s increase is so much bigger should, sadly, not come as a great surprise. The rising rate of inflation, big increases in data usage and service delivery costs, such as electricity, have in some cases hit network operators just as much as ordinary consumers. Inevitably, those increases would end up being passed on to consumers at some point. No doubt Virgin would also point to their gigabit-upgrades, router upgrade schemes and FTTP<\/a> rollout plans as other factors.<\/p>\n

A Virgin Media<\/a> spokesperson said:<\/strong><\/p>\n

“While we recognise a price change is never welcome, with rising costs and our customers using their services more than ever, we are reviewing our pricing to fuel further investment in our network and services, both now and in the future.<\/p>\n

We\u2019re committed to providing brilliant services and excellent overall value, and consistently give our customers more for their money than anyone else.”<\/p><\/blockquote>\n

Ofcom<\/a> does have a rule against mid-contract price hikes that go above-inflation (this probably won’t apply to the RPI hikes on mobile, once introduced), which means that existing customers may be able to exit their contract penalty free (you need to do this within 30 days of receiving Virgin’s formal notification letter\/email).<\/p>\n

Just remember that other major ISPs will also be increasing their prices in 2022, although some of this is often mitigated by special offers when you switch provider. Alternatively, customers could try contacting the operator directly and haggling for a lower price (Retentions \u2013 Tips for Cutting Your Broadband Bill<\/a><\/strong>).<\/p>\n

Just to be clear, today’s announcement has no impact on O2<\/a>’s mobile base, it’s purely for the Virgin Media<\/a> side of the business.<\/p>\n","protected":false},"excerpt":{"rendered":"

Customers of broadband ISP Virgin Media UK, including those on Virgin Mobile, are starting to receive a new notification that informs them of a forthcoming price hike to their fixed line broadband, phone, TV and or mobile services, which for example will see the average price of their cable services increase by \u00a34.70 from March […]<\/p>\n","protected":false},"author":1,"featured_media":27199,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[32,475],"class_list":["post-29697","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-o2","tag-virgin-media"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nVirgin Media Hits UK Broadband and Mobile Users with Price Hike - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers of broadband ISP Virgin Media UK, including those on Virgin Mobile, are starting to receive a new notification that informs them of a\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2022\/01\/virgin-media-o2-hits-uk-broadband-and-mobile-users-with-price-hike.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Virgin Media Hits UK Broadband and Mobile Users with Price Hike - 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