{"id":29742,"date":"2022-01-13T00:01:42","date_gmt":"2022-01-13T00:01:42","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=29742"},"modified":"2022-01-12T13:36:14","modified_gmt":"2022-01-12T13:36:14","slug":"ee-staff-deny-uk-mobile-network-blocks-apples-private-relay","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/01\/ee-staff-deny-uk-mobile-network-blocks-apples-private-relay.html","title":{"rendered":"EE Staff Deny UK Mobile Network Blocks Apple&#8217;s Private Relay"},"content":{"rendered":"<p>Support agents working for mobile operator <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a>) have denied claims by some UK customers (<a href=\"https:\/\/community.ee.co.uk\/t5\/Apple\/iOS-15-Private-Relay-is-blocked\/m-p\/1112031\" target=\"_blank\" rel=\"noopener\">here<\/a> and <a href=\"https:\/\/twitter.com\/danbridgland\/status\/1480617834862501889\" target=\"_blank\" rel=\"noopener\">here<\/a>), and online news reports (<a href=\"https:\/\/www.theregister.com\/2022\/01\/11\/in_brief_security\/\" target=\"_blank\" rel=\"noopener\">here<\/a>, <a href=\"https:\/\/www.telegraph.co.uk\/business\/2022\/01\/09\/apple-fire-iphone-encryption-tech\/\" target=\"_blank\" rel=\"noopener\">here<\/a> and <a href=\"https:\/\/9to5mac.com\/2022\/01\/10\/t-mobile-block-icloud-private-relay\/\" target=\"_blank\" rel=\"noopener\">here<\/a>), that their mobile broadband (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/4g\">4G<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/5g\">5G<\/a>) network is intentionally blocking Apple&#8217;s iCloud linked &#8216;<em>Private Relay<\/em>&#8216; feature (such a block may clash with Net Neutrality rules).<!--more--><\/p>\n<p>The <strong>iCloud Private Relay<\/strong> service is designed to &#8220;<em>protect your privacy by ensuring that when you browse the web in Safari, no single party \u2013 not even Apple \u2013 can see both who you are and what sites you\u2019re visiting<\/em>.&#8221; In short, it&#8217;s similar to a <strong>Virtual Private Network<\/strong> (VPN) and encrypted <strong>DNS<\/strong> service, albeit with a few differences (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/10\/apples-private-relay-service-creates-challenges-for-uk-isps.html\">see our summary of Private Relay<\/a>).<\/p>\n<div class=\"bq2\"><strong>NOTE:<\/strong> Private Relay is a beta service, with limited availability, and to access it you&#8217;d first have to pay for an <strong>iCloud+<\/strong> account (purchasable from just \u00a30.79\/mo for 50GB &#8211; these can be upgraded to \u2018Plus\u2019 at no extra cost). But it only works with traffic that goes through the <strong>Safari<\/strong> browser.<\/div>\n<p>Recently it was reported that some networks in the USA, such as those with network-level style internet content filters enabled (parental controls), and operators in other EU countries, had started to block the Private Relay service.<\/p>\n<p>Similarly, a number of <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a>&#8217;s customers in the UK began to notice that the feature was returning the following message when enabled on supporting iPhones with iOS15 or newer: &#8220;<em>Your data plan doesn&#8217;t support iCloud Private Relay. With Private Relay turned off, this network can monitor your internet activity and your IP address is not hidden from known trackers or websites.<\/em>&#8221;<\/p>\n<p><img decoding=\"async\" class=\"ngg-singlepic ngg-none\" style=\"padding: 0px; width: 100%; border-radius: 4px;\" src=\"https:\/\/www.ispreview.co.uk\/wp-content\/gallery\/2022-article-illustrations\/EE-Blocking-Apple-Private-Relay.png\" alt=\"EE-Blocking-Apple-Private-Relay\"><\/p>\n<p>However, a support agent soon clarified (<a href=\"https:\/\/twitter.com\/EE\/status\/1479117064916717577\" target=\"_blank\" rel=\"noopener\">here<\/a>) that &#8220;<em><a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> don&#8217;t block the use of iCloud Private Relay<\/em>&#8220;, but apparently &#8220;<em>there are a couple of things that can impact it working,<\/em>&#8221; yet they didn&#8217;t clarify how this might occur. We asked EE&#8217;s press team about this, but they declined to comment, although so far as we can tell they are NOT intentionally imposing a block against the service.<\/p>\n<p>EE&#8217;s own <a href=\"https:\/\/community.ee.co.uk\/t5\/Apple\/iCloud-Private-Relay-How-it-might-impact-your-online-experience\/td-p\/1077555\" target=\"_blank\" rel=\"noopener\">community article<\/a> on the service adds some extra detail and notes that there are actually two places where Private Relay can be enabled. Feedback from some customers suggests that if the first option (below) doesn&#8217;t work to enable the service, then the second option often will, but we don&#8217;t yet know if this is true for all of their customers.<\/p>\n<blockquote><p><span style=\"color: #339966;\"><strong>How can I turn iCloud Private Relay on?<\/strong><\/span><\/p>\n<p>To use iCloud Private relay, you must be on iOS 15 or newer and have an iCloud+ subscription.<\/p>\n<p>To turn it on you can either go to:<\/p>\n<p style=\"padding-left: 40px;\">Settings &gt; Apple ID &gt; iCloud &gt; Private Relay &gt; On<\/p>\n<p>OR<\/p>\n<p style=\"padding-left: 40px;\">Settings &gt; Mobile Data &gt; Mobile Data Options &gt; iCloud Private Relay &gt; On<\/p>\n<p><strong>There are also specific controls for Safari:<\/strong><\/p>\n<p>Settings &gt; Safari &gt; Hide IP Address &gt; Provides 3 options (trackers and websites, Trackers Only, Off)<\/p>\n<p style=\"padding-left: 40px;\">Trackers and Websites &#8211; full Private Relay functionality where all traffic makes it through Private Relay.<\/p>\n<p style=\"padding-left: 40px;\">Trackers Only &#8211; Only let the tracker traffic go through Private Relay, and all other Safari traffic will not go through Private Relay.<\/p>\n<p style=\"padding-left: 40px;\">Off &#8211; turn off any Private Relay proxying for Safari.<\/p>\n<\/blockquote>\n<p>On top of all this, there is a known bug in <strong>iOS 15.2<\/strong> that can stop the service working on some mobile operators. The solution is to enable the &#8220;<em>Limit IP Address Tracking<\/em>&#8221; featured under &#8216;Settings > Mobile > Mobile Data Options&#8217; on your device.<\/p>\n<p>Otherwise, it is true to say that Mobile operators tend not to be too fond of the service because it can cause various problems (not unlike some VPNs), such as by preventing EE&#8217;s internet filtering system &#8211; <strong>Content Lock<\/strong> &#8211; from working correctly on adult websites. However, Content Lock can already be disabled by customers, although Private Relay will go further and circumvent any legally required website blocking too (e.g. blocks ordered by a court of law).<\/p>\n<p>The service may also cause bigger issues, which customers aren&#8217;t always aware of when they enable it. For example, EE states that &#8220;<em>some or all of the data used whilst streaming content on devices using iOS 15 with iCloud Private Relay switched on will not be zero-rated<\/em>&#8221; (i.e. it stops them linking your EE customer ID to all of your activity).<\/p>\n<p>On top of that, it can sometimes make it difficult for customers to purchase additional data from the <em>add-on.ee.co.uk<\/em> website, unless you turn Private Relay off first and then reload the page. Not to mention making it harder for some operators to optimise <strong>Content Delivery Networks<\/strong> (CDN) and edge content caching for video streaming services etc. (i.e. the operator&#8217;s congestion management and peering optimisation may take a hit, which might hurt the customer&#8217;s experience).<\/p>\n<p>Lest we forget that Private Relay is still a beta service and may not work on every website. Indeed, sometimes it&#8217;s Apple&#8217;s service causing problems and not your mobile operator or broadband ISP. Suffice to say that it doesn&#8217;t currently seem fair to accuse EE of outright blocking the service, but as above, there may be other problems and caveats to consider while the service is still in beta. Likewise, EE could change their stance in the future.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support agents working for mobile operator EE (BT) have denied claims by some UK customers (here and here), and online news reports (here, here and here), that their mobile broadband (4G and 5G) network is intentionally blocking Apple&#8217;s iCloud linked &#8216;Private Relay&#8216; feature (such a block may clash with Net Neutrality rules).<\/p>\n","protected":false},"author":1,"featured_media":28758,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,473,405,109,82,479],"class_list":["post-29742","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-censorship","tag-ee","tag-internet-privacy","tag-net-neutrality","tag-security"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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