{"id":29774,"date":"2022-01-14T15:09:08","date_gmt":"2022-01-14T15:09:08","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=29774"},"modified":"2022-01-14T15:09:08","modified_gmt":"2022-01-14T15:09:08","slug":"homes-in-welsh-hamlet-left-cut-off-from-fttp-broadband-for-8-weeks","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/01\/homes-in-welsh-hamlet-left-cut-off-from-fttp-broadband-for-8-weeks.html","title":{"rendered":"Homes in Welsh Hamlet Left Cut-off from FTTP Broadband for 8 Weeks"},"content":{"rendered":"

A number of residents in the small rural North Wales hamlet community of The Nant (Y Nant in Welsh), which is in Holywell, have vented anger at Openreach<\/a> (BT<\/a>) after their Fibre-to-the-Premises (FTTP<\/a>) broadband network was left disconnected for 8 weeks following Storm Arwen on 26th November 2021.<\/p>\n

Not unlike the recently covered situation in Cartel Fell (here<\/a>) – and the similar problems in Crook (here<\/a>) – residents in The Nant<\/strong> had only recently finished celebrating the arrival of Openreach<\/a>’s new full fibre broadband network, before Storm Arwen<\/strong> took it offline again.<\/p>\n

According to local resident Nick Openshaw<\/strong>, a tree fell through the overhead fibre (telegraph poles) and knocked out the service for a number of local premises. “We were told someone would be out in a few days to fix it. We did see an engineer and were told they could not fix it. We have then been given a series of dates for a fix and each time a different excuse for it not happening. Excuses include, road closure with council, need to order cable, weakness of telegraph poles, lack of access to a field<\/em>,” said Nick.<\/p>\n

The good news is that Openreach<\/a>’s engineers have already restored most of the local services, and they aim to get the rest online today. Similarly, Nick confirmed to us that the local road had been closed today and seven Openreach vans turned up this morning to begin the work.<\/p>\n

An Openreach Spokesperson told ISPreview.co.uk:<\/strong><\/p>\n

“Our engineers are currently onsite (Friday) and service should be fully restored to the whole community today. Faults were caused by fallen trees that brought down fibre cables feeding the hamlet in the storm. We provided a temporary repair on December 7, which cleared 12 out of 14 recorded faults. Unfortunately we were unable to complete the other two because the damage was in another section of the network. This required a more complex fix involving traffic management measures to install a replacement cable – which meant a longer time to complete.<\/p>\n

We’re sorry for the time it has taken but the level of storm damage caused was unprecedented in recent memory, with fault volumes in some parts of the country running into the thousands during the days immediately after the storm. Our engineers have been working throughout and flat out – often in very difficult weather conditions and terrain – to complete repairs with many involving a huge amount of complex civil engineering work and heavy or specialist equipment.”<\/p><\/blockquote>\n

We should add that any locals connected via ISPs that support Ofcom<\/a>’s automatic compensation system (here<\/a>) should now be in line for quite a nice payout, which might help to soften the blow. Under this scheme, supporting ISPs must pay out \u00a38.06 per day for delayed repairs, which in this kind of lengthy outage could add up to hundreds of pounds.<\/p>\n

Nevertheless, communities should ideally never be left disconnected for this length of time. The risk is that, with the impact of climate change, such storms may become increasingly common and even more severe in the future. Adapting to that could potentially become an increasingly expensive challenge for network operators.<\/p>\n","protected":false},"excerpt":{"rendered":"

A number of residents in the small rural North Wales hamlet community of The Nant (Y Nant in Welsh), which is in Holywell, have vented anger at Openreach (BT) after their Fibre-to-the-Premises (FTTP) broadband network was left disconnected for 8 weeks following Storm Arwen on 26th November 2021.<\/p>\n","protected":false},"author":1,"featured_media":29776,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[56,69,71],"class_list":["post-29774","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttp","tag-bt-openreach","tag-wales"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nHomes in Welsh Hamlet Left Cut-off from FTTP Broadband for 8 Weeks - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A number of residents in the small rural North Wales hamlet community of The Nant (Y Nant in Welsh), which is in Holywell, have vented anger at Openreach\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2022\/01\/homes-in-welsh-hamlet-left-cut-off-from-fttp-broadband-for-8-weeks.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Homes in Welsh Hamlet Left Cut-off from FTTP Broadband for 8 Weeks - 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