{"id":30188,"date":"2022-02-18T16:41:34","date_gmt":"2022-02-18T16:41:34","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=30188"},"modified":"2022-02-18T16:41:34","modified_gmt":"2022-02-18T16:41:34","slug":"storm-eunice-strikes-and-causes-damage-to-uk-telecoms-networks","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/02\/storm-eunice-strikes-and-causes-damage-to-uk-telecoms-networks.html","title":{"rendered":"Storm Eunice Strikes and Causes Damage to UK Telecoms Networks"},"content":{"rendered":"

Storm Eunice struck the UK today, bringing with it winds gusting up to 80-90mph across large parts of South England and Wales, as well as rain, high seas and – in some parts of Scotland – heavy snowfall. The event has unsurprisingly also caused damage to telecoms (broadband and mobile) infrastructure, resulting in outages.<\/p>\n

At the time of writing, engineers from different operators are currently still in the early phases of responding to this event, and so we don’t yet have the full picture of the storm’s impact. But such storms tend to result in plenty of power failures and flooding, as well as damage from falling trees that can impact overhead cables (telegraph poles) and street cabinets – although direct strikes on cabinets are rare. <\/p>\n

NOTE:<\/strong> Last year’s Storm Arwen<\/strong> event even resulted in some remote areas being left to wait 8 weeks or more for repairs to fully complete.<\/div>\n

Openreach<\/a> (BT<\/a>) informs us that there has already been “substantial damage to some of our poles and overhead wires<\/em>“, and a number of their green roadside cabinets are currently without power. Hundreds of faults have so far been reported to the operator and, as those are investigated, the number is likely to increase.<\/p>\n

In addition, power companies are reporting numerous sporadic power cuts across the country, particularly across the South of England and Wales, which can often impact broadband connectivity as, even if the line still works, few people have a backup source of power for their routers etc.<\/p>\n

\"Storm-Eunice-2022-Warning-Map-of-the-UK\"<\/p>\n

We should point out that several UK ISPs – including BT<\/a>, EE<\/a>, Hyperoptic<\/a>, Sky Broadband<\/a>, TalkTalk<\/a>, Utility Warehouse, Virgin Media<\/a>, Vodafone<\/a> and Zen Internet<\/a> – are also members of Ofcom<\/a>’s Automatic Compensation<\/strong> scheme (full summary<\/a><\/strong>), which is designed to compensate consumers by \u00a38 per day for delayed repairs following a loss of broadband (assuming it isn’t fixed within 2 working days). Missed appointments can also attract compensation of \u00a325 and a delay to the start of a new service would be \u00a35 per day.<\/p>\n

Openreach<\/a> Statement<\/strong><\/p>\n

As always, the safety of our people and the general public remains our number one priority so, in red warning areas, we\u2019d advised our people to stay inside during the storm. But as the storm eases and warnings reduce, our engineers are now starting to assess the damage and restore connections where it’s safe to do so.<\/p>\n

Our teams will be working throughout the weekend so we\u2019ll get all of our customers reconnected as quickly as possible, but it won\u2019t be easy. Some services will take longer to fix than others, especially if they require road closures, specialist equipment or safety measures, so we thank everyone in advance for their patience and understanding.<\/p>\n

For customers and the public, we would advise that if you\u2019re phone or broadband stops working, and if you have a mobile phone signal, please call your service provider (the company you pay your bill to) and let them know by reporting a fault. This is important so we can get an accurate picture of where the disruption is and whether it\u2019s affecting our network or equipment provided by others. That in turn will lead to a quicker fix.<\/p>\n

Meanwhile if you spot one of our poles down or overhead wires hanging dangerously low, or any damage to our network, you can report this directly to us here: www.openreach.co.uk\/damage<\/a> and via our freephone number – 0800 023 2023<\/strong> (option 1).<\/p><\/blockquote>\n

In these situations, it’s not uncommon for Openreach to declare a status of Matters Beyond Our Reasonable Control<\/strong> (MBORC) in the worst hit areas, which means that there may be a delay to general service provision and upgrade work while engineers are prioritising repairs. Missed engineering appointments are also a possibility.<\/p>\n

Some providers, such as TalkTalk<\/a>, have stated that customers in the following areas may experience a delay with faults getting resolved. This list will probably change as the situation evolves.<\/p>\n

Worst Hit Areas (Broadband)<\/strong><\/span>
\nAvon and Wiltshire
\nBlackwater
\nBrentwood
\nBristol Wiltshire Dorset
\nCentral London
\nChilterns
\nDevon and Cornwall
\nEast Downs
\nEast London
\nEast Wales and Gloucestershire
\nHampshire Berkshire
\nHemel
\nIOW
\nLondon North East
\nLondon North West
\nLondon South
\nNewmarket
\nNorth Downs
\nOxford & Northants
\nSolent
\nSomerset
\nSouth and West Wales
\nSouth Anglia
\nSouth Downs
\nSouth London
\nSouth Wales
\nThamesway
\nThe Marches
\nWest Country
\nWest Downs
\nWest London<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Storm Eunice struck the UK today, bringing with it winds gusting up to 80-90mph across large parts of South England and Wales, as well as rain, high seas and – in some parts of Scotland – heavy snowfall. 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