{"id":30241,"date":"2022-02-23T11:20:34","date_gmt":"2022-02-23T11:20:34","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=30241"},"modified":"2022-02-24T06:41:46","modified_gmt":"2022-02-24T06:41:46","slug":"wiltshire-uk-council-accidentally-cuts-local-broadband-cables","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/02\/wiltshire-uk-council-accidentally-cuts-local-broadband-cables.html","title":{"rendered":"Wiltshire UK Council Accidentally Cuts Local Broadband Cables UPDATE"},"content":{"rendered":"

The Wiltshire Council (WC) in England has apologised to residents of around 100 homes in the rural villages of Ablington and Figheldean after their contractors accidentally cut one of Openreach<\/a>’s (BT<\/a>) core broadband and phone cables, which has left locals disconnected for much of the past week.<\/p>\n

Most of today’s modern communication services, both fixed line and mobile based, are supported by high-capacity core fibre optic or copper cables. Many such cables tend to be run underground (trenches, sewers etc.) and, from time to time, some of them will be broken. One of the most common causes of such damage is a mistake by a third-party contractor, such as on a building site.<\/p>\n

In most cases the break is easy enough to fix, taking only a few short hours, although more significant and complex incidents (e.g. cables exposed during a large landslide) could take days or possibly even weeks to fully resolve.<\/p>\n

In this case, the WC’s contractors, which were working to improve drainage channels in the area (i.e. excavation allowing water to drain off the A345), managed to slice through one of Openreach<\/a>’s core cables in the process (15th Feb). Sadly, this occurred at around the same time as a series of major storms were striking the country, which added further delays to the repairs due to issues of safety.<\/p>\n

Cllr Dr Mark McClelland said (Salisbury Journal<\/a>):<\/strong><\/p>\n

“While working on recutting drainage channels in this area in the past week, we can confirm that a cable was cut by contractors working on behalf of Wiltshire Council.<\/p>\n

Having investigated, it seems that the cable was less than 150mm beneath the surface of the highway verge, which was not as deep as it should have been and may have caused the issue.<\/p>\n

We would like to apologise to residents for any issues caused by this outage, but our contractors cannot restore the broadband supply; this is a matter for Openreach<\/a>.”<\/p><\/blockquote>\n

On the point about the cable being less than 150mm beneath the surface of the highway verge, this would be correct for pavements (we’re not sure about grass verges). Openreach’s own illustration of how deep different ducts usually go states that TV\/comms networks tend to be around 250-350mm, but it should be said that cables laid a long time ago might not have followed the same guidance. Likewise, shifting ground and soil in soft verges can impact cable depth over time.<\/p>\n

\"openreach<\/p>\n

We should point out that several UK ISPs – including BT<\/a>, EE<\/a>, Hyperoptic<\/a>, Sky Broadband<\/a>, TalkTalk<\/a>, Utility Warehouse, Virgin Media<\/a>, Vodafone<\/a> and Zen Internet<\/a> – are also members of Ofcom<\/a>‘s Automatic Compensation<\/strong> scheme (full summary<\/a><\/strong>), which will compensate consumers by \u00a38 per day for delayed repairs following a loss of broadband (assuming it isn\u2019t fixed within 2 working days). Customers should ensure their ISPs are aware of any outages, particularly if their provider supports this system.<\/p>\n

Openreach has pledged to “do everything we can to restore services as quickly as possible<\/em>,” although work on this only resumed yesterday after the last of the big storms had passed.<\/p>\n

UPDATE 2:19pm<\/strong><\/p>\n

Openreach reports that all homes are now back online.<\/p>\n","protected":false},"excerpt":{"rendered":"

The Wiltshire Council (WC) in England has apologised to residents of around 100 homes in the rural villages of Ablington and Figheldean after their contractors accidentally cut one of Openreach’s (BT) core broadband and phone cables, which has left locals disconnected for much of the past week.<\/p>\n","protected":false},"author":1,"featured_media":30242,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[69,436],"class_list":["post-30241","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt-openreach","tag-wiltshire"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nWiltshire UK Council Accidentally Cuts Local Broadband Cables UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The Wiltshire Council (WC) in England has apologised to residents of around 100 homes in the rural villages of Ablington and Figheldean after their\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2022\/02\/wiltshire-uk-council-accidentally-cuts-local-broadband-cables.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wiltshire UK Council Accidentally Cuts Local Broadband Cables UPDATE - 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