{"id":30311,"date":"2022-03-02T11:28:11","date_gmt":"2022-03-02T11:28:11","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=30311"},"modified":"2022-03-02T11:28:11","modified_gmt":"2022-03-02T11:28:11","slug":"broadband-isp-bts-new-tv-box-pro-kit-hit-by-recording-bugs","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/03\/broadband-isp-bts-new-tv-box-pro-kit-hit-by-recording-bugs.html","title":{"rendered":"Broadband ISP BT’s New TV Box Pro Kit Hit by Recording Bugs"},"content":{"rendered":"

Owners of UK ISP BT<\/a>’s latest set-top-box hardware for their broadband-based Pay TV (IPTV) service – TV Box Pro – have recently begun complaining about a series of new bugs related to problems with recordings (e.g. scheduled recordings failing to record) and some apps not working. But there’s a partial fix.<\/p>\n

The new kit officially launched last June 2021 and brought with it various improvements, such as the addition of High Dynamic Range<\/strong> (HDR) video quality and WiFi<\/a> connectivity, as well as 1TB of storage, Dolby Atmos<\/strong> audio, a Bluetooth remote and the integration of four TV tuners (i.e. allowing customers to record up to 3 shows and watch a fourth simultaneously).<\/p>\n

However, toward the end of last month, a number of customers with the new kit began reporting problems (BT Community Forum<\/a>) when trying to set future recordings on a schedule, which tended to fail with an error. Similarly, others who had previously been able to set scheduled recordings found that they were now showing with a “Scheduling Problem<\/em>.”<\/p>\n

BT<\/a> appears to have attempted to resolve the issue with a “partial<\/em>” firmware fix on 1st March 2022 (here<\/a>), but some customers are still reporting issues, which in the odd case also appears to have made some subscription channels inaccessible.<\/p>\n

A BT<\/a> Support Agent said:<\/strong><\/p>\n

“A small number of customers using our BT TV Box Pro may be unable to record or set viewing reminders … Impacted recordings will, unfortunately, show as failed, however, the BT TV box will look to recommend if the programme is available elsewhere and catch-up services continue to be available. We would like to apologise for any inconvenience this matter causes those impacted and can confirm recordings and reminders after 1st March will be unaffected.”<\/p><\/blockquote>\n

BT’s Community Manager, SeanD, has today posted an update for those still experiencing problems, which recommends that a reboot (power cycle) will resolve the issue. The easiest way to do this is just to switch the box off at the plug for a minute, or you can hold down the BT power button on the front of the box until it restarts.<\/p>\n

“This will resolve all issues from today onwards, however, recordings from yesterday will still be affected. Please look back into the programme guide to see whether the programme you wanted to record is available on catch up. There will be a \u2018play\u2019 button to show if it is available<\/em>,” said Sean.<\/p>\n","protected":false},"excerpt":{"rendered":"

Owners of UK ISP BT’s latest set-top-box hardware for their broadband-based Pay TV (IPTV) service – TV Box Pro – have recently begun complaining about a series of new bugs related to problems with recordings (e.g. scheduled recordings failing to record) and some apps not working. But there’s a partial fix.<\/p>\n","protected":false},"author":1,"featured_media":27233,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,45,42,476,102],"class_list":["post-30311","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-video-streaming","tag-iptv","tag-wifi","tag-youview"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nBroadband ISP BT's New TV Box Pro Kit Hit by Recording Bugs - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Owners of UK ISP BT's latest set-top-box hardware for their broadband-based Pay TV (IPTV) service - TV Box Pro - have recently begun complaining about a\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2022\/03\/broadband-isp-bts-new-tv-box-pro-kit-hit-by-recording-bugs.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Broadband ISP BT's New TV Box Pro Kit Hit by Recording Bugs - 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