{"id":30481,"date":"2022-03-19T00:01:52","date_gmt":"2022-03-19T00:01:52","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=30481"},"modified":"2022-03-19T07:14:11","modified_gmt":"2022-03-19T07:14:11","slug":"zen-internet-named-best-uk-broadband-isp-in-which-survey","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/03\/zen-internet-named-best-uk-broadband-isp-in-which-survey.html","title":{"rendered":"Zen Internet Named Best UK Broadband ISP in Which? Survey"},"content":{"rendered":"

Consumer magazine Which?<\/a> have published a partial summary of the results from their first biannual survey of the best and worst UK internet providers for 2022, which names Zen Internet<\/a> as the best overall provider for the seventh consecutive year – delivering a customer satisfaction score of 74% (9% more than the next nearest ISP).<\/p>\n

The survey itself was conducted by Deltapoll<\/strong> between December 2021 and January 2022 with 3,903 members of the magazine (i.e. those who subscribe to a related broadband package). Sadly, Which? has long since stopped providing a usefully structured public summary of the results, and thus we only get a scattergun approach of partial details. As usual, you have to buy the magazine to see everything.<\/p>\n

Nevertheless, we do learn that the worst performing ISP overall – for the second year in a row – turned out to be John Lewis Broadband, which is based on a managed product from Plusnet<\/a> (we’re told PN themselves performed much better, but no data is included to prove that). Some 25% of JLB’s customers said they were dissatisfied with their service, while speed and connection reliability both earned JLB a “feeble<\/em>” 2 out of 5 stars.<\/p>\n

We’ve put together a rough summary of the other results below, albeit somewhat limited due to the almost total lack of any appreciable structure in how Which? reports the outcome of their studies these days. As such, what you see below is pretty much everything Which? has provided.<\/p>\n

Highlights of 2022 Which? Broadband Survey<\/strong><\/span><\/p>\n

\u27a4 Virgin Media<\/a> was second from bottom in Which?’s rankings, being the lowest-rated of the Big Four providers. Virgin only managed 2 stars for both technical support and how easy it was to contact customer services. It also scored a measly 2 stars for value for money, with 21% of customers saying it performed poorly.<\/p>\n

\u27a4 Sky Broadband<\/a> was joint eleventh (alongside SSE) out of the fourteen providers ranked, earning just 2 stars in five out of the seven categories marked. Which? said customers were let down on the basics – the speed and reliability of its connections, but they provided no details to support this.<\/p>\n

\u27a4 TalkTalk<\/a> sat in eighth position of the rankings. It received a reasonable 3 stars for customer service, but fell down when it came to technical support, where it only managed 2 stars.<\/p>\n

\u27a4 BT<\/a> and subsidiary EE<\/a> (Broadband) placed joint sixth in the satisfaction rankings. BT<\/a> customers generally seemed satisfied, if not overly enthusiastic – it got 3 stars in nearly all categories. BT<\/a> customers were also more likely to say they had never switched providers before taking out their current contract.<\/p>\n

\u27a4 Hyperoptic<\/a> was named as one of the “top ranked providers<\/em>,” but once again again Which? failed to provide any data to support this.<\/p><\/blockquote>\n

One other caveat with the aforementioned study is that, with so few consumers involved, it cannot possibly cover all of the markets many smaller ISPs.<\/p>\n","protected":false},"excerpt":{"rendered":"

Consumer magazine Which? have published a partial summary of the results from their first biannual survey of the best and worst UK internet providers for 2022, which names Zen Internet as the best overall provider for the seventh consecutive year – delivering a customer satisfaction score of 74% (9% more than the next nearest ISP).<\/p>\n","protected":false},"author":1,"featured_media":21046,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[150,98],"class_list":["post-30481","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-awards","tag-zen-internet"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nZen Internet Named Best UK Broadband ISP in Which? 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