{"id":30529,"date":"2022-03-24T08:34:12","date_gmt":"2022-03-24T08:34:12","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=30529"},"modified":"2022-03-24T08:37:04","modified_gmt":"2022-03-24T08:37:04","slug":"broadband-isp-talktalk-confirms-huge-annual-uk-price-hikes","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/03\/broadband-isp-talktalk-confirms-huge-annual-uk-price-hikes.html","title":{"rendered":"Broadband ISP TalkTalk Confirms Huge Annual UK Price Hikes"},"content":{"rendered":"

Customers of UK ISP TalkTalk<\/a> have in the last week or so started to receive notification emails that confirm the provider’s intention to hike their broadband and phone prices by 9.1% (average) from 1st April 2022, which is something that we first predicted back in January (here<\/a>) due to the surging levels of inflation.<\/p>\n

Often there are legitimate reasons for prices to go up, not least because ISPs are frequently adding all sorts of new services (e.g. FTTP<\/a>), developing new systems, facing higher charges from suppliers, implementing costly new Ofcom<\/a> rules and consumers are gobbling significantly more data every year. But 2022\/21 was more unusual than most in that various pressures have also triggered surging levels of inflation.<\/p>\n

The above is a problem because many of the market’s largest broadband ISPs have, over the past few years, adopted a model that directly links their annual price increases to inflation, specifically the Consumer Price Index<\/strong> (CPI) rate as published in January (5.4%). Often these ISPs will also add a flat % increase on top of that, which in TalkTalk<\/a>’s case is an extra 3.7% (i.e. a total of 9.1%) – a tiny bit less than some rival providers use.<\/p>\n

The latest in a long line of ISPs to officially confirm<\/a> the impact is TalkTalk<\/a>, which has recently been sending out the following notification email to customers (the package mentioned below is just from one example – credits to Richard).<\/p>\n

Copy of TalkTalk’s Customer Notification<\/strong><\/span><\/p>\n

Hi XXXXXXX,<\/p>\n

Over the last two years, we\u2019ve seen our daily lives change, relying more and more on the connectivity in our homes. Broadband usage has soared with more working from home, online learning and gaming than ever. We have continued to invest in our network to ensure we provide all our customers with a great value connection today and in the future.<\/p>\n

Last year we changed our terms and conditions to be in line with the Consumer Prices Index (CPI) rate of inflation +3.7%. CPI is calculated based on the rate of inflation over the 12 months to December 2021, which means that from 23rd April 2022 the price of your Fibre 65 package will go up by \u00a32.01 a month. This increase does not include any Boosts, add-on services you currently have, or any discounts you receive on your account. We remain committed to providing all of our customers with the best value connection compared to our competitors*.<\/p>\n

We are continually striving to deliver the benefits of new technologies to our customers. We\u2019ve been investing in our network and full fibre rollout, which delivers speeds of up to 900Mb\/s. And the great news is that you already have ultrafast connectivity available at your home. Click here to find out more about upgrading your home to Ultrafast.<\/p>\n

As well as committing to bringing you fast, reliable broadband, we also include as standard:<\/p>\n

– Totally unlimited data<\/p>\n

– Free landline calls between TalkTalk customers<\/p>\n

– 24\/7 online support<\/p>\n

– Online security<\/p>\n

Thanks for being a loyal TalkTalk customer and relying on us to provide you a great value service. To see your full terms and conditions, visit here<\/a>.<\/p>\n

Your TalkTalk Team<\/p><\/blockquote>\n

Customers, once formally notified of the increase by their provider, could try haggling for a lower price (Retentions – Tips for Cutting Your Broadband Bill<\/a><\/strong>), although your mileage may vary. Likewise, there are still some ISPs around, often smaller players, that don’t play the annual price hikes game, but you\u2019ll often pay a little more for those. Naturally, if you’re already out of contract, then you’ll have more flexibility to switch.<\/p>\n

We should point out that the % price rises predicted above should be seen more as an average, with the increases for particular packages and services tending to vary.<\/p>\n","protected":false},"excerpt":{"rendered":"

Customers of UK ISP TalkTalk have in the last week or so started to receive notification emails that confirm the provider’s intention to hike their broadband and phone prices by 9.1% (average) from 1st April 2022, which is something that we first predicted back in January (here) due to the surging levels of inflation.<\/p>\n","protected":false},"author":1,"featured_media":22890,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[74],"class_list":["post-30529","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-talktalk"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nBroadband ISP TalkTalk Confirms Huge Annual UK Price Hikes - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers of UK ISP TalkTalk have in the last week or so started to receive notification emails that confirm the provider's intention to hike their\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2022\/03\/broadband-isp-talktalk-confirms-huge-annual-uk-price-hikes.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Broadband ISP TalkTalk Confirms Huge Annual UK Price Hikes - 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