{"id":30617,"date":"2022-04-01T17:00:46","date_gmt":"2022-04-01T16:00:46","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=30617"},"modified":"2022-04-01T17:00:46","modified_gmt":"2022-04-01T16:00:46","slug":"ofcom-increase-automatic-compensation-payments-from-uk-isps","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/04\/ofcom-increase-automatic-compensation-payments-from-uk-isps.html","title":{"rendered":"Ofcom Increase Automatic Compensation Payments from UK ISPs"},"content":{"rendered":"<p>One of the few positives to come from the recent inflation surge is that <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a> has just increased the payment amounts issued to consumers under their automatic compensation system, which requires some UK ISPs to compensate customers (cash or bill credits) for broadband connectivity mishaps and delivery delays.<!--more--><\/p>\n<p>The voluntary system, which first launched on 1st April 2019 (<strong><a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2019\/03\/automatic-compensation-goes-live-for-uk-broadband-isp-consumers.html\">full summary here<\/a><\/strong>), was until today designed to compensate consumers by \u00a38.06 per day for delayed repairs following a loss of broadband (assuming it isn\u2019t fixed within 2 working days). Missed appointments can also attract compensation of \u00a325.18 and a delay to the start of a new service would be \u00a35.04 per day.<\/p>\n<div class=\"bq2\"><strong>NOTE:<\/strong> The Consumer Prices Index rose by 4.2% in the 12 months to October 2021.<\/div>\n<p>At present this is supported by most of the major ISPs including <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/hyperopticfibre\" rel=\"nofollow\" target=\"_blank\">Hyperoptic<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/bskyb\" rel=\"nofollow\" target=\"_blank\">Sky Broadband<\/a> (inc. <a class=\"shortlink shortlink-28\" title=\"now tv broadband\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/nowtv\" target=\"_blank\" rel=\"nofollow noopener\">NOW Broadband<\/a>), <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a>, Utility Warehouse, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/zen_internet\" target=\"_blank\">Zen Internet<\/a>. However, the amount that ISPs are required to pay out typically increase from 1st April each year based on <strong>Consumer Price Index<\/strong> (CPI) as of 31st October in the previous year (even if the ISP&#8217;s own retail prices have reduced).<\/p>\n<p>The good news for consumers is that <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a> has just implemented this change, which means that &#8211; from today &#8211; broadband providers must now pay out \u00a38.40 per day for delayed repairs, \u00a326.24 for missed appointments and \u00a35.25 per day for a delay to the start of a new service.<\/p>\n<p>On the other hand, this will only discourage more ISPs from joining &#8211; especially smaller providers &#8211; given the high cost and technical requirements (new systems needed etc.) of supporting such a scheme. We should point that some of those self-excluded providers already have their own approaches to compensation.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of the few positives to come from the recent inflation surge is that Ofcom has just increased the payment amounts issued to consumers under their automatic compensation system, which requires some UK ISPs to compensate customers (cash or bill credits) for broadband connectivity mishaps and delivery delays.<\/p>\n","protected":false},"author":1,"featured_media":24727,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[36],"class_list":["post-30617","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-ofcom-regulation"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ofcom Increase Automatic Compensation Payments from UK ISPs - 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