{"id":31273,"date":"2022-06-09T08:56:17","date_gmt":"2022-06-09T07:56:17","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=31273"},"modified":"2022-06-10T10:38:59","modified_gmt":"2022-06-10T09:38:59","slug":"giganet-suffer-hampshire-broadband-outage-after-fibre-break","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/06\/giganet-suffer-hampshire-broadband-outage-after-fibre-break.html","title":{"rendered":"ISPs Suffer Major Hampshire Broadband Outage After Fibre Break UPDATE4"},"content":{"rendered":"

Customers of UK ISP Giganet in Hampshire, particularly those connecting through their Point of Presence (PoP) in the Winchester Exchange, are among those suffering from a major outage after “significant damage<\/em>” was caused to one of Openreach<\/a>’s main fibre spine cables by a “large excavation team<\/em>” in Basingstoke.<\/p>\n

The incident appears to have happened at around 3:51pm yesterday afternoon and even managed to knock out some of Giganet’s leased line customers. Sadly, third-party contractors working on separate projects do occasionally – through either their own fault or other reasons (e.g. inaccurate maps of underground infrastructure) – end up breaking optical fibres on a major spine route.<\/span><\/p>\n

Sometimes such damage can be resolved within the space of a few short hours, but on other occasions it could be so complex as to require days or even weeks of work. In this case, Openreach<\/a> have, for safety reasons, had to wait until morning before they could dig because the work to repair the cable will require a significant excavation to reach the ducting.<\/p>\n

Giganet’s Service Status Update – 7:05am<\/strong><\/p>\n

Our network partner are currently waiting for onsite workers to begin digging out the site to expose the damaged ducts.<\/p>\n

Unfortunately, due to the amount of damage and the size of the hole required to expose the ducting it was too dangerous to dig overnight. However, our partner’s engineering team remain on site, and have a jointing team on standby to start pulling in the new cables once the ducts have been repaired.<\/p>\n

Due to the amount of damage to this major spine route we are currently unable to provide an estimated restoration time.<\/p><\/blockquote>\n

Hopefully there will be a more positive update to come later today.<\/p>\n

UPDATE 2:27pm<\/strong><\/p>\n

Openreach<\/a> (BT<\/a>) has confirmed that the cable is theirs and the outage, which is impacting multiple providers, is known to be effecting around 4,000 premises. The problem appears to have occurred as a result of roadworks at the Brighton Hill roundabout.<\/p>\n

Openreach Statement<\/strong><\/p>\n

Our network in the Dummer area of Hampshire was accidentally damaged by a third party working on a building site on Wednesday evening, affecting phone and broadband services for around 4,000 homes, businesses and other organisations. Engineers are on site working hard to resolve the situation, but it is a complex fix and may some time to completely recover.<\/p>\n

We know how frustrating this must be for those affected and we\u2019ll be doing what we can to prioritise fixes for vulnerable customers and key local services. We’ll also do our best to provide temporary connections wherever possible while this challenging repair work is completed. We\u2019d ask that anyone experiencing any disruption to report it to their service provider who will then inform us.<\/p><\/blockquote>\n

A team from Thames Water are currently on-site and excavating to reveal the damaged ducts and cables. The latest update from Giganet (2:05pm) states: “We still have our own Civils team on site waiting to complete the necessary duct repairs as soon as Thames Water have finished their works, and have the necessary Openreach cabling and jointing teams on standby too for when they can attend and start their repair tasks<\/em>.”<\/p>\n

Giganet are also still working to re-route traffic for leased line customers, which they are hoping will provide a faster resolution than repairing the cables. Meanwhile, we’ve added a picture above that shows the damage, which appears to depict the cable being heavily wrapped around a large drill bit. This will not be an easy fix.<\/p>\n

UPDATE 5:05pm<\/strong><\/p>\n

The latest update from Giganet has some positive news, at least for their leased line customers: “We have successfully re-routed all of our Elite and Ultrabeam services that have been impacted by this outage<\/em>.”<\/p>\n

As a side note, the damage has also impacted some core copper cables and fibres for other operators in the same duct (Giganet seems to be one of those).<\/p>\n

UPDATE 10th June 2022 @ 8:40am<\/strong><\/p>\n

Some feedback from local operators suggests that engineers have just started resplicing the fibres on the new cable(s), which has enabled some customers to reconnect. The work is ongoing.<\/p>\n

UPDATE 10th June 2022 @ 10:37am<\/strong><\/p>\n

Openreach has just issued this update: “A team of twenty specialist engineers worked through the night and have repaired the main NHS circuit; as a result the Royal Hampshire County Hospital and Andover War Memorial Hospital are now back online along with thousands of homes and businesses. We still have a lot of work to do but will continue onsite until everyone is back up and running<\/em>.”<\/p>\n","protected":false},"excerpt":{"rendered":"

Customers of UK ISP Giganet in Hampshire, particularly those connecting through their Point of Presence (PoP) in the Winchester Exchange, are among those suffering from a major outage after “significant damage” was caused to one of Openreach’s main fibre spine cables by a “large excavation team” in Basingstoke.<\/p>\n","protected":false},"author":1,"featured_media":31284,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[478,56,2146,431],"class_list":["post-31273","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-ethernet","tag-fttp","tag-giganet","tag-hampshire"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nISPs Suffer Major Hampshire Broadband Outage After Fibre Break UPDATE4 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers of UK ISP Giganet in Hampshire, particularly those connecting through their Point of Presence (PoP) in the Winchester Exchange, are among those\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2022\/06\/giganet-suffer-hampshire-broadband-outage-after-fibre-break.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISPs Suffer Major Hampshire Broadband Outage After Fibre Break UPDATE4 - 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