{"id":31277,"date":"2022-06-09T11:48:45","date_gmt":"2022-06-09T10:48:45","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=31277"},"modified":"2022-06-09T11:51:33","modified_gmt":"2022-06-09T10:51:33","slug":"communityfibre-survey-claims-1-in-5-cannot-afford-broadband-bill","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/06\/communityfibre-survey-claims-1-in-5-cannot-afford-broadband-bill.html","title":{"rendered":"CommunityFibre Survey Claims 1 in 5 Cannot Afford Broadband Bill"},"content":{"rendered":"

A new study of 1,500 UK based adults, which was commissioned by London-focused ISP CommunityFibre<\/a> and conducted by Perspectus Global in March 2022, has claimed that 20% of Brits cannot afford to pay their broadband bill and 33% would rather cut back on their fuel use than cut back on internet access to save money.<\/p>\n

The cost-of-living crisis is currently hitting everybody and, according to the new survey, some 53% of respondents admit they know someone who cannot afford to have data on their mobile phone, or broadband at home.<\/p>\n

Furthermore, 31% of respondents claim they’ve been forced to limit the amount they spend on data as the cost-of-living crisis bites, while 13% added that their own children are often unable to do their schoolwork online due to a lack of internet access.<\/p>\n

The survey then goes on to highlight a number of other findings.<\/p>\n

Additional Survey Highlights<\/strong><\/span><\/p>\n

\u00b7 17% of Brits regularly struggle to keep up with their broadband payments<\/p>\n

\u00b7 18% admit they usually run out of data before the end of the month<\/p>\n

\u00b7 29% will have no choice but to cut back on data to save money<\/p>\n

\u00b7 21% regularly rely on friends or neighbours to access the internet<\/p>\n

\u00b7 12% say they are concerned they come across unprofessional when working from home as their WiFi<\/a> connection is so poor<\/p>\n

\u00b7 28% admit they have at one time struggled to carry out at least one of the following \u2013 make a GP appointment, apply for a job, access government services or pay bills \u2013 because of lack of internet access [EDITORS NOTE: A lot of GPs suspended online appointments during the pandemic and many have yet to restart it, thus this may impact on the result]<\/p><\/blockquote>\n

The survey doesn’t delve deep enough into the individual requirements, locations and situations of each respondent, which makes it difficult to get the full context (e.g. were those having problems aware that cheaper and \/ or faster packages may be available?). Likewise, problems with WiFi<\/a> could just as easily relate to the local network, rather than the broadband line. In short, take these results with the usual pinch of salt.<\/p>\n

Naturally, CommunityFibre<\/a> has a vested interest here as they’re keen to plug their Essential 10Mbps<\/strong><\/a> package, which costs just \u00a312.50 a month on a 12-month contract (includes a Linksys WiFi<\/a> 5 mesh router and installation). The ISP originally launched this in 2021 as a temporary social tariff<\/strong>, but it’s now been made available to all new customers (i.e. being in receipt of state benefits is NOT required).<\/p>\n

Graeme Oxby, CEO of CommunityFibre<\/a>, said:<\/strong><\/p>\n

“Entertainment aside, the online world has grown to be crucial for work, education, access to medical care, and checking up on loved ones. Internet access is therefore a basic right, not a luxury \u2013 this belief is in the foundations of everything we do at Community Fibre. Learning that over 13 million people in the UK and roughly two million in London, cannot afford to be online encourages us to be even more ambitious with our goals to connect communities with the most affordable, but also fastest full fibre network. We\u2019ve already committed to no in-contract price hikes this year and covering 60% of London\u2019s premises by 2024, and we\u2019re excited to work even harder to provide the best for our community.”<\/p><\/blockquote>\n

CommunityFibre are one of the cheapest ISPs in the market, although toob<\/a> will do a 1Gbps package for just \u00a325 per month and a few other Fibre-to-the-Premises (FTTP<\/a>) operators have deals in a similar price range. The catch-22 being that the cheapest alternative network platforms are only available to a small percentage of UK premises (e.g. CommunityFibre itself only covers 500,000 premises).<\/p>\n

On the core issue of affordability, it’s worth noting that broadband connectivity remains a relatively small cost next to the currently obscene prices for things like petrol, gas, weekly food shopping, electricity and, in some cases, even water. Likewise, the cost of mobile broadband data has also come down dramatically over the past few years, which makes internet via mobile devices are lot more useful – bucking the trend of other utility services.<\/p>\n

Broadband is also an extremely important service and one that can help you save money on other products and services; thus, it could be argued that a modern internet connection more than pays for itself in the value it returns. Likewise, if somebody is struggling to pay for broadband, then it follows that they’ve probably got more fundamental problems with their other and much bigger bills (e.g. electricity and gas) to worry about.<\/p>\n","protected":false},"excerpt":{"rendered":"

A new study of 1,500 UK based adults, which was commissioned by London-focused ISP CommunityFibre and conducted by Perspectus Global in March 2022, has claimed that 20% of Brits cannot afford to pay their broadband bill and 33% would rather cut back on their fuel use than cut back on internet access to save money.<\/p>\n","protected":false},"author":1,"featured_media":31279,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[1491,56,34],"class_list":["post-31277","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-community-fibre","tag-fttp","tag-statistics"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nCommunityFibre Survey Claims 1 in 5 Cannot Afford Broadband Bill - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A new study of 1,500 UK based adults, which was commissioned by London-focused ISP CommunityFibre and conducted by Perspectus Global in March 2022, has\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2022\/06\/communityfibre-survey-claims-1-in-5-cannot-afford-broadband-bill.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CommunityFibre Survey Claims 1 in 5 Cannot Afford Broadband Bill - 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