{"id":31427,"date":"2022-06-24T10:21:59","date_gmt":"2022-06-24T09:21:59","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=31427"},"modified":"2022-06-24T10:23:36","modified_gmt":"2022-06-24T09:23:36","slug":"awkward-timing-as-bt-call-centre-sets-up-food-bank-for-staff","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/06\/awkward-timing-as-bt-call-centre-sets-up-food-bank-for-staff.html","title":{"rendered":"Awkward Timing as BT Call Centre Sets up “Food bank” for Staff"},"content":{"rendered":"

Telecoms and broadband ISP giant BT<\/a>, specifically EE<\/a>’s call centre in Newcastle, appear to have demonstrated a surprising level of poor timing after a food donation point for staff was setup that looks and sounds a lot like a food bank. The move was revealed just as a ballot on national strike action over pay occurs.<\/p>\n

According to the Big Issue<\/a>, the “Tyneside CommunitEE pantry<\/em>” enables EE<\/a>’s employees to donate and take bags of oats, instant noodles, dried pasta, cereal, and even baby food etc. On the one hand, this was setup as a kind gesture by colleagues at the Newcastle call centre to help when you “don\u2019t have time to visit the supermarket<\/em>” and it\u2019s “those last few days before pay day, and you need something for tea<\/em>“. Fair enough.<\/p>\n

However, the fact that it works kind of like a food bank, even though BT<\/a> says it totally “shouldn\u2019t be confused with a food bank<\/em>“, is largely irrelevant to some of their staff and wider critics. The optics, as marketing people might say, don’t look good and some of the operators staff have complained that it normalises in-work poverty.<\/p>\n

A BT<\/a> spokesperson said:<\/strong><\/p>\n

“Some colleagues have set up donation collection points at several offices to pass on donations to local food banks. In addition, at our North Tyneside office, following an idea from frontline colleagues, a small collection of household items is available for colleagues who don\u2019t have time to visit the supermarket or who are working outside of the canteen opening hours. Colleagues then replace the items for others to use and this shouldn\u2019t be confused with a food bank.\u201d<\/p>\n

We\u2019re proud of the proactive and generous actions our colleagues take to support each other and their local communities.”<\/p><\/blockquote>\n

Ordinarily this wouldn’t be news, but the timing means that it’s occurring over the same period as the Communications Workers Union<\/a> (CWU), which represents c.40,000 of the operator’s UK staff, are busy voting on strike action. In other words, perhaps not the best time to be opening a foodban.. CommunitEE pantry at the office. Common sense and PR agents could have told them that much.<\/p>\n

BT settled their last dispute with the CWU during the middle of 2021 (here<\/a>), which nearly resulted in a major national strike. But part of that agreement saw the operator commit to implement a pay increase for team members (and management teams) in the UK, which was due to be awarded this year and would \u201cdepend on various factors including business performance, economic outlook and inflation<\/em>.\u201d<\/p>\n

A couple of months ago the operator said (here<\/a>) they planned to award workers a \u00a31,500 consolidated pay increase to their annual salaries. This would, BT claimed, represent an increase of up to 8% for some colleagues and more than 3% for even the highest paid frontline workers. But the CWU, which noted the rapidly rising level of inflation, promptly rejected that and moved to ballot on strike action.<\/p>\n

NOTE:<\/strong> BT says its proposed pay rise is the “largest \u2026 in over 20-years<\/em>” and will be awarded to 58,000 UK frontline and Team Member colleagues across BT Group, including engineers (Openreach<\/a> etc.), contact centre and retail workers.<\/div>\n

The CWU warns that BT Group now faces “tremendous disruption<\/em>” – and its first national strike in 35 years – as their employees hit by the cost-of-living crisis recently began to vote on all this, the result of which is expected next week (possibly Tuesday). As the CWU’s Andy Kerr said<\/a>: “How can it be right that BT Group, a blue chip company, has set up a food bank for employees in its contact centres. Give them a decent pay rise, not charity<\/em>.”<\/p>\n","protected":false},"excerpt":{"rendered":"

Telecoms and broadband ISP giant BT, specifically EE’s call centre in Newcastle, appear to have demonstrated a surprising level of poor timing after a food donation point for staff was setup that looks and sounds a lot like a food bank. 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