{"id":31538,"date":"2022-07-05T16:46:26","date_gmt":"2022-07-05T15:46:26","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=31538"},"modified":"2022-07-06T08:08:16","modified_gmt":"2022-07-06T07:08:16","slug":"toobs-broadband-poles-cause-annoyance-in-surrey-uk-again","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/07\/toobs-broadband-poles-cause-annoyance-in-surrey-uk-again.html","title":{"rendered":"Toob’s Broadband Poles Cause Annoyance in Surrey UK Again UPDATE"},"content":{"rendered":"

Residents in the Camberley and Frimley areas of Surrey have complained of an “eyesore<\/em>” and raised other concerns after UK ISP Toob<\/a> began deploying new telegraph polesin the area, which are being used to serve local premises with their gigabit-capable Fibre-to-the-the-Premises (FTTP<\/a>) based broadband network.<\/p>\n

Such complaints, as this time aired through the BBC<\/a> and Get Surrey<\/a>, are sadly fairly familiar on these pages and include gripes about the fact that the poles often appear without residents being given any prior notice. Not to mention concerns that the new infrastructure could have a negative impact upon local house prices.<\/p>\n

NOTE:<\/strong> We realise that “telegraph poles<\/em>” is a description that doesn’t strictly match today’s use of the structures. But the reason we use it is that saying “poles<\/em>” is very generic (can be confused with other things) and isn’t as immediately familiar.<\/div>\n

Just to recap. Toob<\/a>, which is being supported by \u00a3162.5m of investment from the Amber Infrastructure Group and the Sequoia Economic Infrastructure Income Fund, plans to cover 1 million premises across the South of England by 2027. But so far they’ve been most active in some of the cities and towns around Hampshire and Surrey (e.g. Southampton, Aldershot, Eastleigh, Chandler\u2019s Ford, Ash, Farnborough, Woking etc.).<\/p>\n

Like a lot of network operators, Toob<\/a> is also deploying plenty of wooden poles to carry their overhead fibre, as well as some underground infrastructure. However, such poles have a tendency to divide public opinion when they’re erected (examples here<\/a>, here<\/a>, here<\/a> and here<\/a>) and, as a result, they remain one of the least loved pieces of modern broadband and phone infrastructure (not unlike mobile masts).<\/p>\n

As one local, Paul Reynolds, in the Surrey area complained: “How can this be allowed without consultation with residents? There are already underground ducts along the street used by BT<\/a> and by Virgin so there is no logic in fitting poles<\/em>.” But Virgin Media<\/a> (VMO2) does not have to make their ducts available to rivals, while Openreach<\/a>’s (BT<\/a>) ducts may not be suitable due to other reasons (space etc.).<\/p>\n

Sometimes the cost of going underground would simply be too high for a build to be viable, which is where poles come in. Such poles are typically built using Permitted Development<\/strong> (PD) rights, which means they don\u2019t have to go through the usual planning process and can pop up quite quickly, often without residents getting much of a say, which adds to the frustrations of those who oppose them.<\/p>\n

However, poles are a very common sight across much of the UK, and you can find plenty of people who would be more than happy to accept their deployment if it meant gaining access to a full fibre network. Likewise, there seems to be no shortage of studies claiming to show how the provision of faster broadband tends to result in house values going up, rather than down.<\/p>\n

Last year we asked 657 of our readers whether they would accept poles to get FTTP<\/a>, if the alternative meant having to wait years longer for the service. Some 71% replied in the affirmative. However, we’re also keen to understand more about how people perceive poles when buying a new house, which is covered in today’s snap poll.<\/p>\n

[poll id=”35″]<\/p>\n

Admittedly, this whole debate may be lost on those who have lived with poles for years, since many of those individuals wouldn’t even bat an eyelid at them when looking for a new house. Having said that, it might be a different story if one was directly obstructing the view from a key window, but experiences and personal preferences do vary.<\/p>\n

UPDATE 7th July 2022<\/strong><\/p>\n

Toob has informed us that they re-use as much of the existing Openreach<\/a> infrastructure as possible (ducts and poles), but where this is not possible then they will build their own. For example, there are a number of areas within Frimley that have no Openreach<\/a> poles or ducts that they can re-use.<\/p>\n

A spokesperson for toob said:<\/strong><\/p>\n

“When we designed the network here, we deemed that new poles would be the most viable solution. To inform residents of these new poles, we placed notices on lamp-posts, and we were going to follow up with a letter.<\/p>\n

However we had clear indication from these areas that new poles would not be acceptable to the local community and, as a result, we decided to hold meetings with residents to explain our plans and to gain their thoughts. Following their feedback, we have placed the pole deployment on hold in roads where there are no poles in Frimley.<\/p>\n

Elsewhere, we continue to deploy new poles where appropriate, providing access to our full fibre network and allowing customers to benefit from our service, 900Mbps for \u00a325 on an 18 month contract.”<\/p><\/blockquote>\n

The tricky part above is that if a community broadly rejects poles, then that can often significantly delay the local rollout of full fibre or cancel it altogether, as it may not be economically viable for the operator to dig new underground infrastructure.<\/p>\n

Similarly, deploying new trenches is a significantly slower and much more disruptive type of civil engineering, which can create all sorts of different problems for residents (e.g. noise, road disruption, restrictions to property access, safety etc.).<\/p>\n

Some residents will always welcome the rejection of new infrastructure work, but others who want it will effectively be punished by those who cannot yet see the future benefits. At the end of the day, a brief period of collective disruption is often a small price to pay for gaining access to the many benefits of a new full fibre network.<\/p>\n","protected":false},"excerpt":{"rendered":"

Residents in the Camberley and Frimley areas of Surrey have complained of an “eyesore” and raised other concerns after UK ISP Toob began deploying new telegraph polesin the area, which are being used to serve local premises with their gigabit-capable Fibre-to-the-the-Premises (FTTP) based broadband network.<\/p>\n","protected":false},"author":1,"featured_media":27630,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[56,431,449],"class_list":["post-31538","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttp","tag-hampshire","tag-surrey"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nToob's Broadband Poles Cause Annoyance in Surrey UK Again UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Residents in the Camberley and Frimley areas of Surrey have complained of an "eyesore" and raised other concerns after UK ISP Toob began deploying new\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2022\/07\/toobs-broadband-poles-cause-annoyance-in-surrey-uk-again.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Toob's Broadband Poles Cause Annoyance in Surrey UK Again UPDATE - 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