{"id":31748,"date":"2022-07-25T11:35:49","date_gmt":"2022-07-25T10:35:49","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=31748"},"modified":"2022-07-25T16:18:27","modified_gmt":"2022-07-25T15:18:27","slug":"talktalk-start-free-automatic-uk-upgrades-to-fttp-broadband","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/07\/talktalk-start-free-automatic-uk-upgrades-to-fttp-broadband.html","title":{"rendered":"TalkTalk Trial Free Automatic UK Upgrades to FTTP Broadband UPDATE"},"content":{"rendered":"

Budget conscious UK ISP TalkTalk<\/a> appears to have begun a new programme trial, which is giving “some<\/em>” existing customers a free automatic upgrade to full fibre broadband – provided they don’t already have such a package and are covered by the new Fibre-to-the-Premises (FTTP<\/a>) network.<\/p>\n

At present TalkTalk<\/a>’s platform supports several full fibre networks from CityFibre<\/a>, Openreach<\/a> and Freedom Fibre<\/a>. However, at the time of writing, it remains unclear whether the ISP is offering this same opportunity to customers covered by any of those or only certain networks. So far, we’ve only seen this in Openreach<\/a> based FTTP<\/a> areas.<\/p>\n

Openreach<\/a> are known to be offering discounts as incentives to help boost the take-up of FTTP<\/a>, which makes promotions like this one seem sensible. In addition, the ongoing effort to move away from old analogue phone services by December 2025 (switching to IP based phone – VoIP\/SIP), and to eventually withdraw copper based lines entirely, is another reason why this sort of upgrade is inevitable.<\/p>\n

So far as we can tell, the letters have only been sent to customers on Openreach’s hybrid Fibre-to-the-Cabinet<\/strong> (FTTC<\/a> \/ VDSL2<\/a>) lines. But we’d be surprised if they weren’t also offering the same opportunity to people on the oldest ADSL<\/a> (ADSL2+) based broadband packages – we simply haven’t been able to confirm this yet.<\/p>\n

In the letter (see below – credits to George for sending us this), TalkTalk<\/a> says: “We’re prioritising your upgrade. Your upgrade is free of charge and your existing contract, telephone number and extra services won’t change<\/em>.” However, as FTTP installs require an Optical Network Terminal<\/strong> (ONT) and cable to be installed inside your home, then the upgrade will also require an engineer visit. But we’ll come back to that.<\/p>\n

Copy of TalkTalk’s Full Fibre Upgrade Letter<\/strong><\/span><\/p>\n

\"TalkTalk-Full-Fibre-Upgrade-Letter\"<\/p>\n

In other words, TalkTalk appears to be swapping their FTTC<\/a> packages for FTTP packages on like-for-like tiers, although we assume this will also mean needing to upgrade those with analogue phone services to their new IP based Digital Voice<\/strong> service. But TT’s Digital Voice product is still listed as a trial service (here<\/a>) and IP based voice solutions do come with some caveats (here<\/a>), which are not mentioned above.<\/p>\n

However, and this might come as a surprise to some of our readers, but not all of TalkTalk’s customers have reacted positively to the news. Some on social media are complaining about the disruptive need for an engineer visit, while others are happy with their existing service and question whether it will improve their speeds (it should – FTTP vastly superior to FTTC<\/a> and does not suffer from copper line signal degradation).<\/p>\n

In response, one of TalkTalk’s agents said: “I’m sorry to hear that you don’t want to go ahead with the free future fibre upgrade. If there’s no-one in when the engineer arrives then they can’t go ahead with the installation and if you are in then you’re under no obligation to go ahead with the installation<\/em>.”<\/p>\n

Nevertheless, some customers are so infuriated with the imposition of being offered better broadband for free that they’ve even threatened to leave. “I have the letter. I do not want full fibre, I will leave TalkTalk if I have to have full fibre<\/em>,” said a customer. Meanwhile, others have complained that even when they cancel the engineer visit, TalkTalk continues to pester them with text messages and upgrade letters.<\/p>\n

Personally, we’d jump at this sort of chance, and it’ll need to happen eventually, but everybody is different and TalkTalk would have perhaps been wiser to take a softer approach first (e.g. initially offering the free upgrade as an option, before going down the route of automatically imposing it). The situation is perhaps a precursor for how people will react when such changes have to be enforced in the future.<\/p>\n

On top of that, there’s also the issue of whether Openreach will be able to keep up with large-scale upgrade programmes. We aren’t just thinking about engineering resources here (ISPs can sometimes take on some of that), but also issues of capacity in the street (e.g. pole loading capacity<\/a>) – this may cause delays if too many ports are demanded in a short space of time.<\/p>\n

We contacted TalkTalk about the letters yesterday to seek clarification on a few points and were told that the response, if it comes, would probably follow sometime today – we will update again once they reply.<\/p>\n

UPDATE 4:11pm<\/strong><\/p>\n

We’ve had a response from TalkTalk, which reveals that this programme is currently part of a “trial<\/em>” that is taking place with some customers on all of their networks (Openreach, CityFibre<\/a> and Freedom Fibre<\/a>). The trial is focused on understanding “how different messaging affects take up<\/em>” of the offer. “We\u2019re trialling this across all our providers but have no intention to roll it out to all customers<\/em>,” said the operator (although such migrations are inevitable with the retirement of copper lines).<\/p>\n

In terms of the Digital Voice product, TalkTalk said they identify those who have analogue dependent equipment, in-home wiring or need help with installation during this process and will not proceed with an order for those customers. Customers must also confirm that they have an alternative means of contacting the emergency services in the event of a power cut.<\/p>\n","protected":false},"excerpt":{"rendered":"

Budget conscious UK ISP TalkTalk appears to have begun a new programme trial, which is giving “some” existing customers a free automatic upgrade to full fibre broadband – provided they don’t already have such a package and are covered by the new Fibre-to-the-Premises (FTTP) network.<\/p>\n","protected":false},"author":1,"featured_media":30826,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[418,55,56,69,74],"class_list":["post-31748","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-cityfibre","tag-fttc","tag-fttp","tag-bt-openreach","tag-talktalk"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nTalkTalk Trial Free Automatic UK Upgrades to FTTP Broadband UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Budget conscious UK ISP TalkTalk appears to have begun a new programme trial, which is giving "some" existing customers a free automatic upgrade to full\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2022\/07\/talktalk-start-free-automatic-uk-upgrades-to-fttp-broadband.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TalkTalk Trial Free Automatic UK Upgrades to FTTP Broadband UPDATE - 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