{"id":31887,"date":"2022-08-06T08:08:10","date_gmt":"2022-08-06T07:08:10","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=31887"},"modified":"2022-08-08T11:18:14","modified_gmt":"2022-08-08T10:18:14","slug":"uk-isp-sky-broadband-adds-free-wall-to-wall-wifi-guarantee","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/08\/uk-isp-sky-broadband-adds-free-wall-to-wall-wifi-guarantee.html","title":{"rendered":"UK ISP Sky Broadband Adds Free Wall to Wall WiFi Guarantee UPDATE"},"content":{"rendered":"

In a surprise development, new and existing customers who sign-up to one of Sky Broadband<\/a>’s superfast, ultrafast or gigafast (FTTC<\/a>, G.Fast<\/a> or FTTP<\/a>) powered internet access packages are now being given a “Wall to Wall WiFi<\/a> guarantee<\/em>” at no extra cost. Sky’s Wi-Fi Guarantee is normally only available as part of their paid ‘Boost’ add-on.<\/p>\n

At the time of writing, Sky has not issued us with any press releases about this change, but several of our readers did spot the recent addition to their package. Normally the only way to get a Wi-Fi guarantee from Sky Broadband<\/a> would be to add their Sky Broadband<\/a> Boost<\/strong> add-on for an extra \u00a35 per month (this also adds line checks, engineer visits and “WiFi<\/a> boosters at no extra cost, if your home needs them<\/em>“).<\/p>\n

Interestingly, if you attempt to sign-up to Sky’s broadband packages today then you can still optionally take the ‘Boost’ for the same price, yet confusingly this is no longer necessary in order to benefit from their “Wall to Wall WiFi<\/a> guarantee<\/em>” (i.e. a refund on one month’s broadband subscription, credited to your Sky account).<\/p>\n

Confusingly, Sky states that you’re only covered by the new guarantee if you don’t also take their ‘Boost’ add-on. However, this is just because the two guarantees are more or less identical, thus ‘Boost’ would supersede the ‘wall to wall’ one if you took it to avoid duplication.<\/p>\n

However, there is a catch to their free guarantee, which is that you must be within your minimum term to claim and can claim only once during it. On top of that, you can only benefit from the guarantee if you’re already using one of Sky’s Broadband Hub 4 routers (SR203 \/ 204<\/strong>), but this is now supplied as standard to new customers (i.e. just be aware of this if you’re re-contracting and have an older router).<\/p>\n

The small print for this feature also clarifies that it promises wireless speeds of at least 3Mbps<\/strong> in “up to 12 rooms, including up to 5 bedrooms<\/em>” or your money back. But we’ve seen other ISPs promote faster minimum guarantee speeds, with 10Mbps being quite common.<\/p>\n

Terms of Sky’s Wall to Wall WiFi Guarantee<\/strong><\/p>\n

Wall to Wall WiFi Guarantee: Requires Sky Broadband: Superfast 35 \/ Superfast \/ Ultrafast \/ Ultrafast Plus \/ Gigafast and Hub 4. Sky Fibre<\/a> areas. Min. 3Mb\/s in up to 12 rooms, including up to 5 bedrooms, or money back. Refund on one month\u2019s Broadband subscription credited to your Sky account paid during current min. term up to date of claim. Claim once any time during 18-month min. term after first 14 days. You must be within your min. term and can claim once during it.<\/p>\n

Wall to Wall Wifi Guarantee does not cover gardens or any external rooms, buildings or structures such as sheds or garden offices. One claim per address. Claim only valid only if using Sky router and booster(s). Sky kit is loaned to you at no cost and must be returned at the end of the broadband subscription. See sky.com\/walltowallwifi. Not available with Sky Broadband Essential Plus or in conjunction with Sky Broadband Boost.<\/p><\/blockquote>\n

Sky did send us some promotional details last week that made mention of a special offer related to WiFi, but it didn’t cover the above change. Suffice to say, Sky could have done a better job with communicating the launch of their Wall to Wall WiFi Guarantee, but it does now appear to be a standard feature for new and some existing customers.<\/p>\n

We can’t think of many other ISPs that have made this kind of guarantee available at no extra cost.<\/p>\n

UPDATE 8th August 2022<\/strong><\/p>\n

Sky finally sent us the official announcement, which states that both “new and existing Superfast 35, Superfast, Ultrafast, Ultrafast Plus and Gigafast customers are now covered by Wall to Wall Wi-Fi Guarantee or money back<\/em>“. We\u2019d previously assumed that it would only be for new customers, so this is a welcome clarification.<\/p>\n

The announcement continues: “Should your broadband connection not reach minimum speeds in every room, Sky Broadband\u2019s Wi-Fi experts will work with you to troubleshoot the issue in detail, so you can continue to game, work, stream, entertain and connect smart devices in every room of your home, or get one month of your subscription for free<\/em>.”<\/p>\n

However, upon digging deeper, the guarantee does not appear to be completely comparable to the one you get under Sky’s \u00a35 boost add-on. The reason for that is they will not provide any booster (mesh) devices to help extend the coverage of your network, thus all you’ll get is some money back.<\/p>\n

We are concerned that this may mislead some consumers, given that WiFi guarantees are pretty much always supported by the provision of WiFi repeaters and that is now the standard expectation.<\/p>\n","protected":false},"excerpt":{"rendered":"

In a surprise development, new and existing customers who sign-up to one of Sky Broadband’s superfast, ultrafast or gigafast (FTTC, G.Fast or FTTP) powered internet access packages are now being given a “Wall to Wall WiFi guarantee” at no extra cost. Sky’s Wi-Fi Guarantee is normally only available as part of their paid ‘Boost’ add-on.<\/p>\n","protected":false},"author":1,"featured_media":23423,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[55,56,417,66,476],"class_list":["post-31887","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttc","tag-fttp","tag-g-fast","tag-sky-broadband","tag-wifi"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nUK ISP Sky Broadband Adds Free Wall to Wall WiFi Guarantee UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"In a surprise development, new and existing customers who sign-up to one of Sky Broadband's superfast, ultrafast or gigafast (FTTC, G.Fast or FTTP)\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2022\/08\/uk-isp-sky-broadband-adds-free-wall-to-wall-wifi-guarantee.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UK ISP Sky Broadband Adds Free Wall to Wall WiFi Guarantee UPDATE - 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