{"id":32027,"date":"2022-08-22T16:24:24","date_gmt":"2022-08-22T15:24:24","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=32027"},"modified":"2022-08-22T16:24:24","modified_gmt":"2022-08-22T15:24:24","slug":"hellesdon-council-in-norwich-fines-cityfibre-for-shoddy-works","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/08\/hellesdon-council-in-norwich-fines-cityfibre-for-shoddy-works.html","title":{"rendered":"Hellesdon Council in Norwich Fines CityFibre for &#8220;Shoddy&#8221; Works"},"content":{"rendered":"<p>The Hellesdon Parish Council, which is a village and suburb of Norwich in Norfolk (England), has fined <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/cityfibre\" target=\"_blank\">CityFibre<\/a> an unspecified amount after a local councillor complained that their efforts to rollout a new gigabit-broadband (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttp\">FTTP<\/a>) ISP network in the area was &#8220;<em>shoddy<\/em>&#8221; and had caused &#8220;<em>a lot of issues<\/em>&#8220;.<!--more--><\/p>\n<p>Deployment of the new network, which is expected to cost<strong> \u00a350m<\/strong> and cover <strong>100,000 premises<\/strong> in the Norwich area, started a year ago (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/07\/cityfibre-set-to-begin-50m-norwich-fttp-broadband-rollout.html\">here<\/a>) and is being supported by civil engineering partner <strong>Telec Networks<\/strong>. But local councillor Shelagh Gurney (Conservative) complained that the contractor had caused various issues, which resulted in tarmac needing to be redone, as well as various trip hazards and problems with leftover debris.<\/p>\n<p>The build itself forms part of <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/cityfibre\" target=\"_blank\">CityFibre<\/a>\u2019s wider <strong>\u00a35bn+<\/strong> (debt and equity) investment, which aims to cover up to 8 million UK premises &#8211; across around 285 cities, towns and villages (c.30% of the UK) &#8211; by the end of 2025 (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/03\/cityfibre-name-279-uk-areas-for-4bn-gigabit-broadband-rollout.html\">here<\/a>). So far, the operator has already covered 1.9 million UK premises &#8211; with 1.7m Ready For Service (RFS) via a supporting ISP.<\/p>\n<p>In response, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/cityfibre\" target=\"_blank\">CityFibre<\/a>&#8217;s local area manager, <strong>Charles Kitchin<\/strong>, said (<a href=\"https:\/\/www.eveningnews24.co.uk\/news\/local-council\/cityfibre-fined-for-work-in-hellesdon-near-norwich-9221770\" target=\"_blank\" rel=\"noopener\">Norwich Evening News<\/a>): &#8220;<em>All members of our build team are given full training before they carry out these essential works and are expected to deliver all works to high standards. On occasion, to maintain these standards, they will redo tarmacking to ensure these are consistently met.<\/em>&#8221;<\/p>\n<p>Deploying new infrastructure is a naturally very expensive business and will inevitably create periods of disruption for local residents, which is often true no matter who is doing the noisy civil engineering side of things (over the years we\u2019ve seen similar gripes being levelled against lots of different operators).<\/p>\n<p>Such work will frequently attract related complaints, some of which are difficult to avoid (e.g. blocked driveways and noise), although in other cases the contractors may also be failing to follow good practice. Nevertheless, operators do still have a clear responsibility to finish the work properly and, for the most part, they usually do take action when problems are identified (some areas have required remedial work).<\/p>\n<p>In the long run, the ability to access affordable 1Gbps broadband speeds should make all of this disruption worthwhile and may even boost the value of local housing, as well as the economy.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Hellesdon Parish Council, which is a village and suburb of Norwich in Norfolk (England), has fined CityFibre an unspecified amount after a local councillor complained that their efforts to rollout a new gigabit-broadband (FTTP) ISP network in the area was &#8220;shoddy&#8221; and had caused &#8220;a lot of issues&#8220;.<\/p>\n","protected":false},"author":1,"featured_media":29106,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[418,56,443],"class_list":["post-32027","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-cityfibre","tag-fttp","tag-norfolk"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hellesdon Council in Norwich Fines CityFibre for &quot;Shoddy&quot; Works - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The Hellesdon Parish Council, which is a village and suburb of Norwich in Norfolk (England), has fined CityFibre an unspecified amount after a local\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2022\/08\/hellesdon-council-in-norwich-fines-cityfibre-for-shoddy-works.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hellesdon Council in Norwich Fines CityFibre for &quot;Shoddy&quot; Works - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"The Hellesdon Parish Council, which is a village and suburb of Norwich in Norfolk (England), has fined CityFibre an unspecified amount after a local\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2022\/08\/hellesdon-council-in-norwich-fines-cityfibre-for-shoddy-works.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2022-08-22T15:24:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2021\/11\/nggallery_import\/cityfibre_fence_sign_photo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1110\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2022\\\/08\\\/hellesdon-council-in-norwich-fines-cityfibre-for-shoddy-works.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2022\\\/08\\\/hellesdon-council-in-norwich-fines-cityfibre-for-shoddy-works.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"Hellesdon Council in Norwich Fines CityFibre for &#8220;Shoddy&#8221; 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