{"id":32137,"date":"2022-09-05T09:14:55","date_gmt":"2022-09-05T08:14:55","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=32137"},"modified":"2022-09-05T10:10:21","modified_gmt":"2022-09-05T09:10:21","slug":"virgin-media-o2-claim-to-launch-uks-fastest-wifi-guarantee","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/09\/virgin-media-o2-claim-to-launch-uks-fastest-wifi-guarantee.html","title":{"rendered":"Virgin Media O2 Claim to Launch UK’s Fastest WiFi Guarantee"},"content":{"rendered":"

Broadband ISP Virgin Media<\/a> (VMO2) is today claiming to have launched the “UK’s Fastest WiFi<\/a> Guarantee<\/em>” in “every room or money back<\/em>,” which is to be included “at no extra cost<\/em>” on their 1Gbps broadband packages and all Volt bundles. Customers on their 50Mbps to 500Mbps plans (without Volt) can add it for \u00a38 extra a month.<\/p>\n

Firstly, it’s useful to remind our readers that Virgin Media<\/a> had previously been offering an Intelligent Wi-Fi<\/strong> and Home Pass<\/strong> add-on for their packages, which combined improvements to the firmware of their HUB broadband routers with Plume\u2019s smart home Mesh WiFi<\/a> system (repeaters) in order to deliver improved wireless connectivity around the home.<\/p>\n

NOTE:<\/strong> The new guarantee is still using Plume’s Wi-Fi pods (repeaters).<\/div>\n

The new WiFi<\/a> Max<\/strong> guarantee appears to be taking a similar approach and for a similar price, but they’re now promising customers minimum download speeds of 20Mbps (Megabits per second) in every room of their home or \u00a3100 credit back (most other WiFi guarantees tend to promise minimum download speeds of around 3Mbps to 10Mbps).<\/p>\n

According to the blurb, if Virgin Media<\/a> customers “can\u2019t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps<\/em>“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get \u00a3100 credit back if the pods don’t help.<\/p>\n

However, it’s worth pointing out that the reference to 20Mbps being enough for 4K video streaming is only using Google and Netflix’s definition, but in reality most of us will also be doing more than just streaming a 4K video and so you generally need a bit of extra network speed to allow for multiple use scenarios.<\/p>\n

Jeff Dodds, Chief Operating Officer at VMO2, said:<\/strong><\/p>\n

“Delivering fast and reliable broadband is at the heart of our business. We know how important seamless connectivity is, and as our customers\u2019 needs evolve beyond just speed, we\u2019ll continue to enhance our products and services to ensure we meet those needs. That\u2019s why we\u2019re investing to improve our Connect app and have today launched our market-leading WiFi guarantee so our customers can work, play and stream safe in the knowledge their connectivity needs are covered.<\/p>\n

Virgin Media\u2019s new WiFi guarantee goes hand-in-hand with its self-optimising hubs and signal boosting mesh WiFi Pods to offer customers complete peace of mind that they\u2019ll get reliable WiFi in every room or money back.”<\/p><\/blockquote>\n

As hinted above, VM has also revamped its “Connect<\/em>” app with enhanced features, so customers have more control over their connectivity. With the newly refreshed app, customers can test the strength of their WiFi room-to-room with the immersive \u2018home scan\u2019 functionality, manage devices that are connected to their home network – including pausing a WiFi connection to individual devices – and access in-app customer support should they need help resolving any problems.<\/p>\n

Virgin Media customers who have a Hub 3, Hub 4 or Hub 5 router can all access the newly updated Connect app features (see below).<\/p>\n

Features of Virgin’s Updated Connect App<\/strong><\/span><\/p>\n

\u27a4 A new home scan capability so customers can test WiFi performance around the home, room by room, as well as testing speeds to the hub<\/p>\n

\u27a4 The ability to manage WiFi Pods including checking signal strength and which devices are connected to each pod<\/p>\n

\u27a4 The power to pause WiFi on individual devices – ideal for families who prefer a device free dinner<\/p>\n

\u27a4 Access to in-app customer support 7 days a week<\/p>\n

\u27a4 The option to reboot their Hub directly via the app<\/p>\n

\u27a4 The capacity to share their WiFi password with guests in one simple tap<\/p><\/blockquote>\n

As to whether this really is the fastest WiFi speed guarantee in the UK.. well, no, it isn’t. Admittedly, most of VMO2’s primary competitors do tend to offer a minimum WiFi speed of up to 10Mbps under their related mesh systems. But back in June 2022 the alternative full fibre operator Connect Fibre<\/a><\/strong> also claimed to launch the “UK\u2019s best home Wi-Fi guarantee<\/em>” (i.e. a minimum speed of 30 Mbps in every room) – here<\/a>.<\/p>\n

We think VMO2 could probably get away with saying this is the fastest “widely available<\/em>” WiFi guarantee, but it’s NOT the UK’s fastest. Sorry to burst that PR bubble. Otherwise, consumers could of course just purchase their own Mesh WiFi system and save money over the longer-term, but then you wouldn’t benefit from the guarantee, custom optimisations and ISP provided support.<\/p>\n

Separately, Virgin Media is also giving new customers the chance to enjoy \u00a3200 bill credit when they purchase Bigger Movies, Bigger Sports or the Ultimate Volt bundle, but only if you order within the next few days.<\/p>\n","protected":false},"excerpt":{"rendered":"

Broadband ISP Virgin Media (VMO2) is today claiming to have launched the “UK’s Fastest WiFi Guarantee” in “every room or money back,” which is to be included “at no extra cost” on their 1Gbps broadband packages and all Volt bundles. 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