{"id":32266,"date":"2022-09-15T16:39:03","date_gmt":"2022-09-15T15:39:03","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=32266"},"modified":"2022-09-15T16:39:03","modified_gmt":"2022-09-15T15:39:03","slug":"frustration-in-bournemouth-and-poole-over-cityfibres-delays","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/09\/frustration-in-bournemouth-and-poole-over-cityfibres-delays.html","title":{"rendered":"Frustration in Bournemouth and Poole Over CityFibre’s Delays"},"content":{"rendered":"

Residents in parts of the Bournemouth and Poole area on the South Coast of Dorset (England) have expressed frustration over ongoing delays in CityFibre<\/a>’s local deployment of a new gigabit-capable Fibre-to-the-Premises (FTTP<\/a>) broadband ISP network, which was due to go live in some areas several months ago.<\/p>\n

At present the operator is investing a total of \u00a365m to deploy across the neighbouring towns and cities of Bournemouth, Christchurch and Poole (BCP). The work to upgrade and extend their legacy FTTH<\/a> network in Bournemouth<\/strong> began all the way back in 2019, while the \u00a330m build across Poole<\/strong> and Christchurch<\/strong> – supported by civil engineering firm CCN Communications<\/strong> – officially began in March 2021 (here<\/a>).<\/p>\n

NOTE:<\/strong> Cityfibre<\/a> is supported by various ISPs, such as Vodafone<\/a> (Gigafast Broadband<\/a><\/strong>), TalkTalk<\/a> (Future Fibre<\/strong><\/a>), Giganet, Juice Broadband<\/a> and Digital Home<\/a> in the BCP area, with others (e.g. Zen Internet<\/a>) due to follow.<\/div>\n

A significant amount of this build has in fact been completed already – at least in Bournemouth – and some areas are live. But many others are suffering from an all too familiar problem, where the physical build was completed months ago and yet the network itself has yet to go live. As a result, CityFibre<\/a>’s ISPs have made promises of service delivery that have not been met, which tends to cause frustration.<\/p>\n

For example, some consumers that planned to adopt CityFibre are currently spending more money on their existing ISP than they normally would because they’ve intentionally opted not to re-contract with their current provider or switch to another ISP on the same network platform (e.g. Openreach<\/a> or Virgin Media<\/a>). This is because they don’t want to be locked into a slower or more expensive plan if there’s a faster service coming.<\/p>\n

The other problem is that neither CityFibre nor their ISPs seem able to give a clear indication of when issues like this will be resolved in each location. Some of these issues have recently been summed up by the Bournemouth Echo<\/a>. But there may now be some good news on the way.<\/p>\n

Kathryn Askew Smith, CF’s BCP Area Manager, said:<\/strong><\/p>\n

“Construction is now well underway on our full fibre rollout in Canford Heath, with the main civils works now nearing completion. As soon as this stage is reached, we will then test the network before making it ready for service, which we expect to happen well before the end of this year.<\/p>\n

At that point, residents will have the option to connect their home to full fibre via a growing number of internet service providers and reap the benefits of a future-proof network and a faster and more reliable service.”<\/p><\/blockquote>\n

We should point out that this issue doesn’t just affect the Canford Heath area – it’s an issue across a big chunk of Poole, as well as other parts of the BCP area where the physical build has already completed. However, while CityFibre does tend to attract a lot of gripes like this from across the UK (these often reach our inbox and social feeds), the issue itself is by no means unique to them and other networks have attracted similar gripes.<\/p>\n

We explored some of the reasons for this a few months back (Why Some UK Full Fibre Builds Take Longer to Go Live Than Others<\/a>) and the core message from that is you should wait until the network itself is physically live for connections before making a decision to switch. Delays are not uncommon when building complex new full fibre networks, and significant delays do occur (we\u2019ve seen waits of up to 1 year+ in some areas for various operators), so planning your ISP choice around this can be difficult.<\/p>\n

The BCP build forms part of CityFibre’s wider \u00a34.9bn<\/strong> investment programme to cover up to 8 million premises \u2013 across around 285 cities, towns and villages (c.30% of the UK) \u2013 by the end of 2025 (here<\/a>). So far, CityFibre has already covered 1.9 million UK premises \u2013 with 1.7m \u2018Ready For Service<\/em>\u2018 via a supporting ISP.<\/p>\n","protected":false},"excerpt":{"rendered":"

Residents in parts of the Bournemouth and Poole area on the South Coast of Dorset (England) have expressed frustration over ongoing delays in CityFibre’s local deployment of a new gigabit-capable Fibre-to-the-Premises (FTTP) broadband ISP network, which was due to go live in some areas several months ago.<\/p>\n","protected":false},"author":1,"featured_media":26329,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[418,465,56],"class_list":["post-32266","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-cityfibre","tag-dorset","tag-fttp"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nFrustration in Bournemouth and Poole Over CityFibre's Delays - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Residents in parts of the Bournemouth and Poole area on the South Coast of Dorset (England) have expressed frustration over ongoing delays in CityFibre's\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2022\/09\/frustration-in-bournemouth-and-poole-over-cityfibres-delays.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frustration in Bournemouth and Poole Over CityFibre's Delays - 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