{"id":32318,"date":"2022-09-22T07:32:22","date_gmt":"2022-09-22T06:32:22","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=32318"},"modified":"2022-09-22T08:44:20","modified_gmt":"2022-09-22T07:44:20","slug":"bt-faces-major-4-day-uk-strike-and-999-call-handlers-to-join-them","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/09\/bt-faces-major-4-day-uk-strike-and-999-call-handlers-to-join-them.html","title":{"rendered":"BT Faces Major 4 Day UK Strike and 999 Call Handlers Join Them UPDATE"},"content":{"rendered":"

The Communications Workers Union<\/a> has just upped the ante in its pay dispute with broadband and telecoms giant BT<\/a> (including Openreach<\/a>) by announcing a third round of national strikes, which have been staggered to hit the operator over four days. But worryingly, the next strike will include hundreds of 999 emergency call handlers.<\/p>\n

Up to 38,000 of BT<\/a> and Openreach<\/a>\u2019s unionised workers have already participated in two national strike events over the past couple of months, each of which impacted just two working days. But so far this appears to have had only a very limited impact upon the operator and, perhaps inevitably, that meant the CWU would go further.<\/p>\n

NOTE:<\/strong> The strike includes workers from BT<\/a> (c. 10,000 – mostly call centre workers) and Openreach<\/a> (c. 30,000 – mostly engineers), while EE<\/a>’s 2,000 workers fell short of the ballot threshold and will not take part.<\/div>\n

Last night the union proceeded to do just that by serving notice on BT and Openreach<\/a> of further strike action, which will take place on Thursday 6th October, Monday 10th October, Thursday 20th October and Monday 24th October. But this time the strike will also be joined by “approximately<\/em>” 500 workers who work as 999<\/strong> emergency call operators, which may cause concerns about an impact upon the population’s health and safety.<\/p>\n

In previous strikes, it was agreed between the union and BT Group that 999 workers would be exempt from the strike, and that a certain number of workers would be available to work at any given time. “But after widespread outrage at the company\u2019s refusal to negotiate with union representatives, these workers will now be joining their company colleagues<\/em>,” said the CWU’s statement.<\/p>\n

Dave Ward, CWU General Secretary, said:<\/strong><\/p>\n

“This dispute is modern Britain in a nutshell: lives are at risk because a company\u2019s top brass won\u2019t listen to workers. This decision was not taken lightly, but our union\u2019s repeated attempts to initiate discussions was declined by a management who clearly believe they are above negotiating a fair deal for people who make massive profits for them.<\/p>\n

999 operators are using foodbanks, they\u2019re worried about the bills and are being stretched to the limit. It\u2019s no surprise that the goodwill of workers has run dry, and that services will now be hampered.<\/p>\n

BT management clearly has no appreciation of their workers\u2019 value – but this union does, and we will keep on fighting this company\u2019s attempt to plunge its workers into even further hardship.”<\/p><\/blockquote>\n

A BT Group spokesperson told ISPreview.co.uk:<\/strong><\/p>\n

“We will do whatever it takes to protect 999 services \u2013 redeploying our people to the most important priority is a normal part of BT operations. We are profoundly disappointed that CWU is prepared to take this reckless course of action, but we respect the right of colleagues to strike.”<\/p><\/blockquote>\n

The core issue reflects a dispute over pay. BT previously announced that they planned to award workers a \u00a31,500 consolidated pay increase to their annual salaries (up from an original offer of \u00a31,200). The operator said this would be the \u201clargest [pay rise] \u2026 in over 20-years<\/em>\u201d for 58,000 of their UK frontline and Team Member colleagues \u2013 representing an increase of up to 8% for some colleagues and more than 3% for even the highest paid frontline workers.<\/p>\n

However, the Deputy General Secretary (Telecoms and Financial Services) of the CWU, Andy Kerr<\/strong>, who had previously called for a pay rise of 10% to recognise the \u201ccontribution our members have made to the business<\/em>\u201d, rejected the offer and warned that, given the surging level of inflation, it would have represented a \u201crelative pay cut<\/em>\u201c. Kerr also noted that BT\u2019s CEO had awarded himself a 32% pay increase.<\/p>\n

On the flip side, BT still faces challenges and has been trying to cut costs. The operator may also be mindful of the fact that the current surging rate of inflation will not last. Indeed, the Consumer Prices Index (CPI) rose by 9.9% in the 12 months to August 2022, which is down from 10.1% in July. The government’s proposed discount to energy prices may well fuel further falls as the year progresses. But we should add that RPI has increased to 12.3%.<\/p>\n

BT will no doubt say the same as before – that they have the necessary processes in place for tackling large-scale colleague absences, which they\u2019ve previously said would \u201cminimise any disruption for our customers<\/em>\u201d and \u201ckeep the country connected<\/em>\u201c. Indeed, that is what happened during the previous strikes.<\/p>\n

Nevertheless, the more strikes that occur, the greater the disruption. Eventually delays to new provisions, repairs, customer support and other work could start to become more than a mere short-term annoyance. This would be true not only for the telecoms giant, but also their customers – both end-users and network operators \/ ISPs alike etc.<\/p>\n

UPDATE 8:43am<\/strong><\/p>\n

We’ve added BT’s comment above.<\/p>\n","protected":false},"excerpt":{"rendered":"

The Communications Workers Union has just upped the ante in its pay dispute with broadband and telecoms giant BT (including Openreach) by announcing a third round of national strikes, which have been staggered to hit the operator over four days. 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