{"id":32696,"date":"2022-10-25T15:29:29","date_gmt":"2022-10-25T14:29:29","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=32696"},"modified":"2022-10-26T08:51:28","modified_gmt":"2022-10-26T07:51:28","slug":"sky-broadband-customers-in-north-west-england-suffer-outage","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/10\/sky-broadband-customers-in-north-west-england-suffer-outage.html","title":{"rendered":"Sky Broadband Customers in North West England Suffer Outage UPDATE4"},"content":{"rendered":"

Customers of UK ISP Sky Broadband<\/a> appear to be suffering from significant service disruption to their internet access and phone services in parts of North West England today (mostly around the Greater Manchester, Warrington and Lancashire areas), although oddly Sky’s Service Status page remains green for many of those affected.<\/p>\n

The issue first started to be noticed after around 6am this morning, as people were waking up (we think it may have started even earlier, at around 1am), although it wasn’t until 10:16am that Sky formally acknowledged (via Twitter) that its network around Lancashire had suffered from a “Multiple Exchange Outage<\/em>” affecting “Broadband, Talk and Fibre customers<\/em>“.<\/p>\n

We don’t tend to cover location specific outages, which are fairly common, unless they continue on for an unusually long amount of time and this one definitely qualifies. We’ve reached out to various sources and Sky for more information, but so far, no further information has been received, although Sky has already said they’re “sorry for any inconveniences caused<\/em>“.<\/p>\n

So far as we can tell, this issue seems to be isolated to Sky’s own network, since customers on Openreach<\/a>’s wider platform do not appear to have been impacted. This could suggest that one of Sky’s core fibre optic cables has suffered a major break, but we await their comment and will report back.<\/p>\n

UPDATE 4:20pm<\/strong><\/p>\n

We’ve got a comment from Sky, although it doesn’t add much, and Sky seems to forget that a loss of broadband today can also impact IP based phone \/ voice services for some customers.<\/p>\n

A Spokesperson for Sky told ISPreview.co.uk:<\/strong><\/p>\n

“We are aware of issues effecting Sky broadband<\/a> customers in Lancashire. This is impacting broadband services only, voice and mobile data services remain unaffected. Our teams are working to resolve this as soon as possible and we apologise for any inconvenience caused.”<\/p><\/blockquote>\n

UPDATE 5:12pm<\/strong><\/p>\n

The volume of complaints appears to be increasing since around 3pm and there’s just been a brief update from Sky on Twitter, which continues to be painfully vague: “Our teams are working hard to restore your broadband service as soon as possible. We thank you for your patience & apologise for the inconvenience caused<\/em>.”<\/p>\n

UPDATE 26th Oct 2022 @ 7:22am<\/strong><\/p>\n

The last update from Sky was posted at 8:48pm last night: “Our support teams continue to work this evening to restore service for all impacted customers. We thank you for your patience & apologise for the inconvenience caused<\/em>.<\/span>”<\/p>\n

As of this morning, we’re seeing some people say that connectivity has returned, while others report that it has not. But the complaint volumes are currently significantly lower than they were this time yesterday, which suggests that Sky may have fixed most (if not all) of the issue.<\/p>\n

For those still offline, it might be worth switching off your router \/ Sky TV kit for 5 minutes and also trying a third-party DNS provider (OpenDNS, Google Public DNS etc.) to see if that helps. We hope to have a new update from Sky shortly.<\/p>\n

UPDATE 26th Oct 2022 @ 8:50am<\/strong><\/p>\n

Sky has just this minute confirmed that the problem is resolved, albeit without providing any useful information on the cause: “Customers will now be able to go online & make\/receive calls. We’re sorry for any inconvenience caused<\/em>.”<\/p>\n","protected":false},"excerpt":{"rendered":"

Customers of UK ISP Sky Broadband appear to be suffering from significant service disruption to their internet access and phone services in parts of North West England today (mostly around the Greater Manchester, Warrington and Lancashire areas), although oddly Sky’s Service Status page remains green for many of those affected.<\/p>\n","protected":false},"author":1,"featured_media":28192,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[66],"class_list":["post-32696","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-sky-broadband"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nSky Broadband Customers in North West England Suffer Outage UPDATE4 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers of UK ISP Sky Broadband appear to be suffering from significant service disruption to their internet access and phone services in parts of North\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2022\/10\/sky-broadband-customers-in-north-west-england-suffer-outage.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sky Broadband Customers in North West England Suffer Outage UPDATE4 - 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