{"id":32730,"date":"2023-04-12T00:01:05","date_gmt":"2023-04-11T23:01:05","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=32730"},"modified":"2023-03-15T11:43:06","modified_gmt":"2023-03-15T11:43:06","slug":"dear-uk-broadband-isps-make-your-post-contract-prices-clear","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html","title":{"rendered":"Dear UK Broadband ISPs – Make Your Post Contract Prices Clear"},"content":{"rendered":"

We’ve lost count now of how many times ISPreview has had to say this over the years, but there are still far too many broadband ISPs in the UK – particularly larger players – that fail to clearly inform their customers of how much their package will cost post-contract. As a result, consumers often feel misled when it comes time to re-contract.<\/p>\n

In fairness, for ISPs, there can be challenges in doing this as a good number of providers do play the annual price hikes game. The catch with this is that providers can\u2019t always give an accurate forward view of exactly how much you\u2019ll pay post contract, due to issues like variable inflation and the cost of implementing ever changeable industry rules and regulations (i.e. the cost impact of this may change during the course of your term).<\/p>\n

However, in our view, the above is not enough of an excuse as the ISP should still be able to give a reasonably solid indication, or it could set a general baseline increase (e.g. \u201cat the end of your term the monthly price will increase by \u00a3X<\/em>\u201d). This will often be accompanied by a disclaimer about the as yet unknown impact of any future price hikes \/ inflation, which will only be confirmed just prior to their implementation.<\/p>\n

All of this is important because otherwise consumers can be misled into thinking that the only change they\u2019ll have to worry about are annual price hikes (where they apply), which is assuming the ISP is even able to clearly communicate those too (some give no clear warning about the existence of mid-contract hikes). But our focus today is on post-contract pricing, not mid-contract hikes (regulators are already tackling the latter).<\/p>\n

NOTE:<\/strong> The Advertising Standards Authority<\/a> (ASA) are currently working to make info. about mid-contract price hikes clearer (here<\/a>). Ofcom<\/a> has also put mid-contract hikes under review (here<\/a>).<\/div>\n

Admittedly, some ISPs may try to skirt around this by saying that they offer re-contracting customers the option of cheaper deals, but the catch here is that customers often won’t know what kind of deals exist until they reach the end of their current term, or may even ignore \/ miss the notice. As a result, it\u2019s still important for consumers to be given a clear indication of how much they\u2019re likely to pay post-contract before signing up (i.e. after the first term discounts have ended).<\/p>\n

Examples of the Confusion<\/strong><\/span><\/h3>\n

At present, ISPs tend to approach this issue in one of several different ways. The most common thing to do is to hide post-contract pricing away in reams of small print, which people often miss (e.g. BT<\/a>), or to put it on a price notifications page that can be hard to find unless you go actively seeking it (e.g. TalkTalk<\/a>). In a few cases, we’ve also seen some ISPs neglect to update their small print when special offers change, which causes more confusion.<\/p>\n

Some providers may then further confuse matters by displaying both a ‘current discount<\/em>‘ and ‘previously discounted<\/em>‘ style price on their product pages, yet neither price will be the same as the much more expensive post-contract price for the same tier (usually hidden in the small print). Consumers will thus wrongfully assume that the previously discounted price is the same as the more expensive post-contract price for the package.<\/p>\n

In other cases, ISPs may force you to go through the entire ordering system before they reveal the post-contract pricing, and at other times they might not even mention it at all. Suffice to say that we’ve long felt the way providers – mainly the biggest players – handle the display of post-contract pricing to new customers in the UK is being abused. But there has been little movement toward tackling it.<\/p>\n

Often the best way to illustrate this problem is by giving practical examples. In order to do this, we’ve looked across some of the market’s biggest ISPs to test how they’re approaching the issue. The summary below is based on data gathered during late January 2023<\/strong>, thus these experiences may differ from what is occurring today (provider’s frequently change their approaches).<\/p>\n

NOTE:<\/strong> The following data gathering is done from the perspective of a potential customer hunting for package details. Potential customers should ideally NEVER be expected to run through an order system, or expand small print, just to uncover the post-contract price of a package.<\/div>\n

Summary of Approaches to Post Contract ISP Pricing<\/strong><\/span><\/p>\n

BT<\/a><\/strong><\/p>\n

Post contract pricing is hidden away at the bottom of their product pages. We had to specifically click the ‘Important Information<\/em>‘ link and then select ‘BT<\/a> Broadband<\/em>‘, at which point you are presented with a wall of text that covers different variations of each package.<\/p>\n

Example Package:<\/strong> Full Fibre 100 (broadband only) was listed at \u00a330.99 per month on a 24-month term, plus \u00a329.99 upfront. But in the small print the details listed for “Full Fibre 100 without Landline” stated that the price from month 25 onwards would be \u00a340.<\/p>\n

Sky Broadband<\/a><\/strong><\/p>\n

Post contract pricing is hidden away at the bottom of their product page and only shown after you click the ‘Here’s the legal bit<\/em>‘ link, which displays a wall of small print text that is quite an eye-strain to read.<\/p>\n

Example Package:<\/strong> Sky Ultrafast (145Mbps) was listed at \u00a335 per month on an 18-month term, plus \u00a319.95 set-up. But in the small print we found this for the post-contract pricing on the package: “\u00a340pm for Sky Broadband<\/a> Ultrafast<\/em>“.<\/p>\n

TalkTalk<\/a><\/strong><\/p>\n

The ‘small print’ link at the bottom of the provider’s product page, which expands once clicked, merely seemed to re-state the same standard package price. But after considerable googling we found a page called ‘Our pricing<\/a>‘ and when you click the ‘LATEST PLANS<\/em>‘ link it brings up a window with the standard pricing for their current packages.<\/p>\n

Example Package:<\/strong> Full Fibre 150 was listed at \u00a329.95 per month on an 18-month term, with free postage and packaging. But the ‘LATEST PLANS’ page gave a standard price of \u00a339.95 for two similar packages titled “Fibre 150” and “Fibre 150 Data Only”. The latest plans page lacks context and package names sometimes differ from the main site, which adds unnecessary confusion.<\/p>\n

Virgin Media<\/a><\/strong><\/p>\n

The ‘Offers<\/em>‘ link at the bottom of the page, once clicked, returned a wall of small print that listed the details for various packages and bundles, including stating the post-contract prices. But beware that the small print uses different package names from the listed products, which display based on speeds (e.g. “132Mbps” actually equates to their “M125 Fibre” tier – this will be confusing for some people).<\/p>\n

Example Package:<\/strong> The 132Mbps package with a Virgin phone service was listed at \u00a325 a month on and 18-month term, with a setup fee of \u00a39.99. Weirdly, if you select ‘I don’t want a phone line<\/em>‘ then it adds an extra \u00a319 a month to the cost, so we opted to have a phone line. But the small print said that the post-contract price for M125 with phone was \u00a351.<\/p>\n

NOTE:<\/strong> Virgin changed how they present post-contract pricing during our testing. Initially it didn’t show unless you looked under the aformentioned ‘Offers’ link, but later they re-added it to the product details and, after that, visitors only needed to click the ‘Plan details<\/em>‘ link on each package summary to get a drop-down with the correct post-contract prices shown. This goes to show that ISPs keep changing their approach.<\/p>\n

Vodafone<\/a><\/strong><\/p>\n

This provider doesn’t allow you to see all of their packages until AFTER you run an availability check and, even when you do this, it fails to clearly mention any post-contract pricing. After a lot of digging through links and an email to Vodafone<\/a>, we eventually found a ‘Price Guide<\/a>‘ document that uncovered this information.<\/p>\n

Example Package:<\/strong> Full Fibre 100 was listed at \u00a326 a month on a 24-month term. The small print on the order page, below the chosen product, merely said “Please note – your monthly price will increase after 24 months, when your in-contract discount expires<\/em>,” but failed to state by how much. But the ‘Price Guide<\/a>‘ document listed the post-contract price as \u00a336.<\/p>\n

Plusnet<\/a><\/strong><\/p>\n

This is another provider that now hides its package details behind an availability check, but in order to find the post-contract price you have to scroll down to the bottom of the page (under where it says “Here’s the legal bit<\/em>“) and click ‘Broadband and Line Rental<\/em>‘ to expand a wall of small print. Plusnet<\/a> does at least make this text a readable size and offers a clearer layout.<\/p>\n

Example Package:<\/strong> Full Fibre 145 was listed at \u00a330.99 on a 24-month term with a \u00a30 activation fee. But the small print at the bottom of the page put its post-contract price at \u00a335.<\/p>\n

Shell Energy<\/strong><\/p>\n

Shell mercifully put its post-contract prices right alongside their discount rates, which made for a refreshing change after the above lot. But in case there’s any doubt, they also include a useful guide for promotional package prices and details in the small print (here<\/a>).<\/p>\n

Example Package:<\/strong> Full Fibre 100 was listed at \u00a330.99 on an 18-month term, with the post-contract pricing displayed alongside at \u00a337.99 per month.<\/p>\n

Hyperoptic<\/a><\/strong><\/p>\n

The provider included their post-contract package prices under the ‘More information<\/em>‘ link, which shows directly below the headline (discounted) price of each package. This is good.<\/p>\n

Example Package:<\/strong> Superfast 150Mbps was listed at \u00a325 per month on a 24-month term, with a \u00a329 activation fee. But we only needed to click the ‘More information’ link directly below to see that the post-contract price for this was \u00a335 per month.<\/p>\n

Zen Internet<\/a><\/strong><\/p>\n

Zen hides their full fibre packages away behind an availability checker, but otherwise, and so far as we could see, the price they display is the general price you’ll pay both during and after your contract term. Clear and simple.<\/p>\n

Example Package:<\/strong> Full Fibre 100 was listed at \u00a335 per month on an 18-month term, with a \u00a315 set-up fee.<\/p>\n<\/blockquote>\n

In an ideal world, we’d like to see all ISPs clearly stating any known post-contract pricing directly alongside their promoted package prices (BEFORE starting an order), so that consumers can then make an informed decision about the likely cost of staying loyal to that provider post-contract. Post-contract prices should never be relegated to hidden pages or small print, they are too important to the decision process for that.<\/p>\n

We should point out that ISPreview.co.uk tries to list post-contract prices on the individual detail pages for each ISP in our ‘Broadband ISP Listings and Comparisons<\/strong><\/a>‘ section, but it’s sometimes difficult even for us to find them (i.e. this suggests it must be a nightmare for everybody else, who won’t be dealing with this on a daily basis).<\/p>\n","protected":false},"excerpt":{"rendered":"

We’ve lost count now of how many times ISPreview has had to say this over the years, but there are still far too many broadband ISPs in the UK – particularly larger players – that fail to clearly inform their customers of how much their package will cost post-contract. As a result, consumers often feel […]<\/p>\n","protected":false},"author":1,"featured_media":33301,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[6,1],"tags":[99,474,148,36,84,66,74,475,96,98],"class_list":["post-32730","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-editorial_article","category-uk_isp_news","tag-asa","tag-bt","tag-hyperoptic","tag-ofcom-regulation","tag-plusnet","tag-sky-broadband","tag-talktalk","tag-virgin-media","tag-vodafone","tag-zen-internet"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nDear UK Broadband ISPs - Make Your Post Contract Prices Clear - ISPreview UK<\/title>\n<meta name=\"description\" content=\"We've lost count now of how many times ISPreview has had to say this over the years, but there are still far too many broadband ISPs in the UK -\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dear UK Broadband ISPs - Make Your Post Contract Prices Clear - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"We've lost count now of how many times ISPreview has had to say this over the years, but there are still far too many broadband ISPs in the UK -\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-11T23:01:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/contract-magnifying-glass.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/04\\\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/04\\\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"Dear UK Broadband ISPs – Make Your Post Contract Prices Clear\",\"datePublished\":\"2023-04-11T23:01:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/04\\\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html\"},\"wordCount\":1794,\"commentCount\":25,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/04\\\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/contract-magnifying-glass.jpg\",\"keywords\":[\"Advertising Standards\",\"BT\",\"Hyperoptic\",\"Ofcom Regulation\",\"Plusnet\",\"Sky Broadband\",\"TalkTalk\",\"Virgin Media\",\"Vodafone\",\"Zen Internet\"],\"articleSection\":[\"Editorial Article\",\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/04\\\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/04\\\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/04\\\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html\",\"name\":\"Dear UK Broadband ISPs - Make Your Post Contract Prices Clear - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/04\\\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/04\\\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/contract-magnifying-glass.jpg\",\"datePublished\":\"2023-04-11T23:01:05+00:00\",\"description\":\"We've lost count now of how many times ISPreview has had to say this over the years, but there are still far too many broadband ISPs in the UK -\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/04\\\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/04\\\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/04\\\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html#primaryimage\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/contract-magnifying-glass.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/contract-magnifying-glass.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"Contract under magnifying glass\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/04\\\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Dear UK Broadband ISPs – Make Your Post Contract Prices Clear\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"name\":\"ISPreview UK\",\"description\":\"Top Broadband ISP and Mobile Provider Information Site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ispreview.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\",\"name\":\"ISPreview.co.uk\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"ISPreview.co.uk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mjack\\\/\",\"https:\\\/\\\/bsky.app\\\/profile\\\/ispreview.bsky.social\",\"https:\\\/\\\/mastodon.social\\\/@ispreview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\",\"name\":\"Mark Jackson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"caption\":\"Mark Jackson\"},\"description\":\"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.\",\"sameAs\":[\"http:\\\/\\\/www.ispreview.co.uk\",\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\"],\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/author\\\/markj\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Dear UK Broadband ISPs - Make Your Post Contract Prices Clear - ISPreview UK","description":"We've lost count now of how many times ISPreview has had to say this over the years, but there are still far too many broadband ISPs in the UK -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html","og_locale":"en_GB","og_type":"article","og_title":"Dear UK Broadband ISPs - Make Your Post Contract Prices Clear - ISPreview UK","og_description":"We've lost count now of how many times ISPreview has had to say this over the years, but there are still far too many broadband ISPs in the UK -","og_url":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html","og_site_name":"ISPreview UK","article_publisher":"https:\/\/www.facebook.com\/ispreview","article_author":"https:\/\/www.facebook.com\/ispreview","article_published_time":"2023-04-11T23:01:05+00:00","og_image":[{"width":1000,"height":1000,"url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/contract-magnifying-glass.jpg","type":"image\/jpeg"}],"author":"Mark Jackson","twitter_card":"summary_large_image","twitter_creator":"@ispreview","twitter_site":"@ispreview","twitter_misc":{"Written by":"Mark Jackson","Estimated reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html#article","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html"},"author":{"name":"Mark Jackson","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5"},"headline":"Dear UK Broadband ISPs – Make Your Post Contract Prices Clear","datePublished":"2023-04-11T23:01:05+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html"},"wordCount":1794,"commentCount":25,"publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/contract-magnifying-glass.jpg","keywords":["Advertising Standards","BT","Hyperoptic","Ofcom Regulation","Plusnet","Sky Broadband","TalkTalk","Virgin Media","Vodafone","Zen Internet"],"articleSection":["Editorial Article","ISP News"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html","url":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html","name":"Dear UK Broadband ISPs - Make Your Post Contract Prices Clear - ISPreview UK","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html#primaryimage"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/contract-magnifying-glass.jpg","datePublished":"2023-04-11T23:01:05+00:00","description":"We've lost count now of how many times ISPreview has had to say this over the years, but there are still far too many broadband ISPs in the UK -","breadcrumb":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html#primaryimage","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/contract-magnifying-glass.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/contract-magnifying-glass.jpg","width":1000,"height":1000,"caption":"Contract under magnifying glass"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/04\/dear-uk-broadband-isps-make-your-post-contract-prices-clear.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ispreview.co.uk\/"},{"@type":"ListItem","position":2,"name":"Dear UK Broadband ISPs – Make Your Post Contract Prices Clear"}]},{"@type":"WebSite","@id":"https:\/\/www.ispreview.co.uk\/#website","url":"https:\/\/www.ispreview.co.uk\/","name":"ISPreview UK","description":"Top Broadband ISP and Mobile Provider Information Site","publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ispreview.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ispreview.co.uk\/#organization","name":"ISPreview.co.uk","url":"https:\/\/www.ispreview.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","width":1000,"height":1000,"caption":"ISPreview.co.uk"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview","https:\/\/www.linkedin.com\/in\/mjack\/","https:\/\/bsky.app\/profile\/ispreview.bsky.social","https:\/\/mastodon.social\/@ispreview"]},{"@type":"Person","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5","name":"Mark Jackson","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","caption":"Mark Jackson"},"description":"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.","sameAs":["http:\/\/www.ispreview.co.uk","https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview"],"url":"https:\/\/www.ispreview.co.uk\/index.php\/author\/markj"}]}},"_links":{"self":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/32730","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=32730"}],"version-history":[{"count":0,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/32730\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media\/33301"}],"wp:attachment":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=32730"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=32730"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=32730"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}