{"id":32890,"date":"2022-11-14T07:44:23","date_gmt":"2022-11-14T07:44:23","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=32890"},"modified":"2022-11-14T11:37:15","modified_gmt":"2022-11-14T11:37:15","slug":"poor-broadband-among-homeworkers-costs-uk-economy-60bn","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/11\/poor-broadband-among-homeworkers-costs-uk-economy-60bn.html","title":{"rendered":"Poor Broadband Among Homeworkers Costs UK \u00a360bn UPDATE"},"content":{"rendered":"

A new report from Actual Experience, which has a vested interest in that it operates a hybrid workplace management system, has claimed homes that suffer from a “poor broadband<\/em>” ISP connection have led to the loss of \u00a31,000 per average worker – or \u00a360bn across the whole UK economy – per year.<\/p>\n

According to a short summary in the Telegraph<\/a> (paywall), a Savanta ComRes poll of 1,006 UK people who work from home found that 89% experienced “IT problems<\/em>” and 27% of those said that such difficulties occurred “very<\/em>” or “fairly<\/em>” often, although such generalisations could have a multitude of potential causes (i.e. they’re unlikely to all be broadband related).<\/p>\n

However, so-called “data delays<\/em>” during homeworking are said to have caused “chaos<\/em>” for City traders (e.g. pricing errors in fast-move assets), but without more detail it’s unclear whether this relates to connection latency, issues with the connection speeds (downloads \/ uploads) or stability.<\/p>\n

Some other examples of wasted time included delays to online training, slow downloading of vital documents, disruption to video calls and so forth. In fairness, we can easily see how such things might add up to become quite a costly annoyance, particularly in light of the recent Pandemic and ongoing tendency toward greater homeworking.<\/p>\n

On the other hand, we couldn’t find a copy of the aforementioned report itself, and it’s unclear from the summary whether all the associated issues could be fairly interpreted as being the fault of “poor broadband<\/em>“. Sadly, it’s not uncommon for local computer \/ device faults, software issues, network setup and remote servers to also be the cause of many issues.<\/p>\n

The article mentions that companies and customers were also affected by other issues, such as slow systems for call centres operated remotely leading to delays, as well as logistics firms being hit by outages that created long queues of customers. But some of these issues go beyond home broadband connectivity.<\/p>\n

UPDATE 11:22am<\/strong><\/p>\n

We’ve managed to get our hands on the full survey, which speaks more of “Internet flaws<\/em>” (i.e. “poor broadband” seems to be the Telegraph’s own interpretation of the language) and highlights how most homes have consumer broadband connectivity, which they say is not comparable to “business quality broadband, which costs \u00a3500 to \u00a31,000 a year<\/em>.”<\/p>\n

However, outside the price, they don’t actually define what a business quality broadband connection should represent (note: leased lines often cost more than the figure they’ve given). But they do highlight some useful points, such as with respect to how 68% of workers say their employer does not provide any financial or logistical assistance with their broadband.<\/p>\n

Naturally, 65% feel that employers should pay to install business quality broadband in their homes and 72% say the tax man should stop taxing it as a perk.<\/p>\n

Dave Page, the co-founder of the firm, said:<\/strong><\/p>\n

“Like it or not \u2013 and some people don\u2019t \u2013 home working is here to stay. But the problem is that the average British home is not equipped to handle routine use of computers for commercial purposes. The vast majority of homes have consumer broadband. This is not designed for business purposes and is quite inadequate for it. It explains why many home workers are frustrated and demoralised by chronic system failures.<\/p>\n

Right now, it is as if we are trying to run a Rolls Royce on two-star petrol.<\/p>\n

What they need is business quality broadband, which costs \u00a3500 to \u00a31,000 a year. This would transform their lives and make them more productive and a lot happier. But few firms provide it for their staff and, even worse, HMRC taxes it as a benefit in kind.”<\/p><\/blockquote>\n

Getting a leased line installed at home would of course be hugely expensive for a lot of people (thousands of pounds), and it’s difficult to see any company wanting to subsidise that at scale for home workers. On the other hand, a good quality business focused FTTP<\/a> broadband ISP package with an SLA agreement would be much cheaper and get quite close to what a leased line can deliver (coverage allowing).<\/p>\n

The other thing to remember here is that, in order to be fully secure, homeworkers also need to think about purchasing an additional connection from a different type of network for redundancy. But the reality is that a good quality consumer broadband line should be more than capable of tackling almost all business tasks, except a very few particular ones that may benefit from a private circuit (large server hosting, high frequency trading etc.).<\/p>\n","protected":false},"excerpt":{"rendered":"

A new report from Actual Experience, which has a vested interest in that it operates a hybrid workplace management system, has claimed homes that suffer from a “poor broadband” ISP connection have led to the loss of \u00a31,000 per average worker – or \u00a360bn across the whole UK economy – per year.<\/p>\n","protected":false},"author":1,"featured_media":27291,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[472,34],"class_list":["post-32890","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-business","tag-statistics"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nPoor Broadband Among Homeworkers Costs UK \u00a360bn UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A new report from Actual Experience, which has a vested interest in that it operates a hybrid workplace management system, has claimed homes that suffer\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2022\/11\/poor-broadband-among-homeworkers-costs-uk-economy-60bn.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Poor Broadband Among Homeworkers Costs UK \u00a360bn UPDATE - 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