{"id":32955,"date":"2022-11-18T14:36:36","date_gmt":"2022-11-18T14:36:36","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=32955"},"modified":"2022-11-24T10:06:47","modified_gmt":"2022-11-24T10:06:47","slug":"uk-isp-zen-internet-resolves-network-performance-issue","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/11\/uk-isp-zen-internet-resolves-network-performance-issue.html","title":{"rendered":"UK ISP Zen Internet Tries to Resolve Network Performance Issue UPDATE"},"content":{"rendered":"<p>Broadband ISP <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/zen_internet\" target=\"_blank\">Zen Internet<\/a> has today resolved a problem, which appears to have been occurring for almost two weeks, that caused some of their wholesale partners and related fibre (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttc\">FTTC<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttp\">FTTP<\/a>) customers to suffer from performance problems (e.g. slower than expected speeds, poor latency and high packet loss).<!--more--><\/p>\n<p>Feedback suggests that Zen didn&#8217;t initially appear to acknowledge the complaints from their clients, which left those affected to waste time trying to debug the issue themselves. The customers ended up suspecting that some form of network congestion was to blame.<\/p>\n<p>The good news is that Zen have since accepted that there was a problem, which they say has today finally been resolved.<\/p>\n<blockquote class=\"bq1\"><p><strong>Mark Howarth, Head of Trading and Partner Experience at Zen Partner, said:<\/strong><\/p>\n<p>&#8220;We are aware some of our wholesale customers faced increased latency as we migrated services from one network to another. Due to this migration, the connections between the two networks caused a shift in traffic which impacted the service for some of our wholesale customers for a short period of time.<\/p>\n<p>Engineering works were performed to balance out the traffic between the two networks and we have not seen any further congestion. We continue to monitor this closely, but if any of our Partners believe they are still experiencing issues, please reach out to your Partner Experience team.&#8221;<\/p><\/blockquote>\n<p>End.<\/p>\n<p><strong>UPDATE 24th Nov 2022<\/strong><\/p>\n<p>Feedback from some of Zen&#8217;s wholesale partners suggests that the issue has returned.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Broadband ISP Zen Internet has today resolved a problem, which appears to have been occurring for almost two weeks, that caused some of their wholesale partners and related fibre (FTTC and FTTP) customers to suffer from performance problems (e.g. slower than expected speeds, poor latency and high packet loss).<\/p>\n","protected":false},"author":1,"featured_media":24334,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[478,52,56,98],"class_list":["post-32955","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-ethernet","tag-fibre-optic","tag-fttp","tag-zen-internet"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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