{"id":32956,"date":"2022-11-20T00:01:31","date_gmt":"2022-11-20T00:01:31","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=32956"},"modified":"2022-11-21T07:21:44","modified_gmt":"2022-11-21T07:21:44","slug":"ee-uk-leaves-kent-village-without-mobile-signal-for-two-weeks","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/11\/ee-uk-leaves-kent-village-without-mobile-signal-for-two-weeks.html","title":{"rendered":"EE UK Leave Kent Village Without Mobile Signal for Two Weeks"},"content":{"rendered":"

Residents and businesses on EE<\/a>’s mobile network in the area surrounding the tiny rural hamlet and civil parish of Leaveland in Kent (England) have complained after a fault with the operator’s local mast left them without a working 4G<\/a> connection, as well as a poor signal in other areas (via other masts), for two weeks and counting.<\/p>\n

The situation appears to have started around the start of November and, for the past couple of weeks, EE<\/a>’s status checker for their local network has been stating that there is indeed a “service problem<\/em>” in the area, albeit while also pledging to deliver “good service within 16 hours, but some fixes take a little longer<\/em>.” Sadly, that message has remained unchanged for the entire time.<\/p>\n

The mast itself is shared with Three UK<\/a> as part of their network sharing joint venture with EE<\/a> (MBNL – Mobile Broadband Network Limited) and Three’s checker also notes that they’re “fixing an issue<\/em>” in the area: “We\u2019re sorry for any disruption you experience. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual<\/em>.” But some users on Three UK<\/a> could still get a weak signal.<\/p>\n

The mast in question (eNB ID 29293<\/strong> at 51\u00b015’32.13″N, 0\u00b052’9.83″E) appears to sit on the edge of a field inside a private estate. According to locals, the Estate and EE have been in discussions. Engineers are said to have attended last week, but as they did not inform the estate, they found the gates locked – these are just farm gates.<\/p>\n

Tim Higgs, Local ISP Broadband for Rural Kent (B4RK), said:<\/strong><\/p>\n

“It’s really frustrating after having provided a business customer with a superfast Fixed Access LTE broadband service using the only mast we could get a signal from to then have no service for almost 2 weeks and EE seemingly unable to gain access to the mast.<\/p>\n

What is more frustrating is that the only other 4G<\/a> network available is Three and they are also on the same mast and also down. I have ordered a Starlink<\/a> dish for my business customer affected by this outage, but the estimated delivery date is 21-27th November. I am however starting to think that Starlink<\/a> will be delivered before EE fixes the mast.”<\/p><\/blockquote>\n

We raised the issue with EE, but they surprisingly offered no comment, except to confirm that it is a Cellnex<\/strong> site and their team was still trying to arrange access via the landlord’s representative. We suspect that the existing wayleave would probably have permitted them to climb over the regular farm gates to gain access.<\/p>\n

However, in this country it’s always safest and politest to arrange access first, lest engineers be chased off by a shotgun wielding farmer, who might otherwise assume they’re doing something bad (sadly criminals do often attack farms and are not above pretending to be engineers). But in the meantime, local homes and businesses continue to suffer.<\/p>\n","protected":false},"excerpt":{"rendered":"

Residents and businesses on EE’s mobile network in the area surrounding the tiny rural hamlet and civil parish of Leaveland in Kent (England) have complained after a fault with the operator’s local mast left them without a working 4G connection, as well as a poor signal in other areas (via other masts), for two weeks […]<\/p>\n","protected":false},"author":1,"featured_media":32958,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[62,61,406,405,460,60],"class_list":["post-32956","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-3g","tag-4g","tag-5g","tag-ee","tag-kent","tag-mobile-broadband"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nEE UK Leave Kent Village Without Mobile Signal for Two Weeks - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Residents and businesses on EE's mobile network in the area surrounding the tiny rural hamlet and civil parish of Leaveland in Kent (England) have\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2022\/11\/ee-uk-leaves-kent-village-without-mobile-signal-for-two-weeks.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"EE UK Leave Kent Village Without Mobile Signal for Two Weeks - 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