{"id":32998,"date":"2022-11-23T12:20:28","date_gmt":"2022-11-23T12:20:28","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=32998"},"modified":"2022-11-23T14:00:41","modified_gmt":"2022-11-23T14:00:41","slug":"broadband-isp-plusnet-stops-selling-uk-business-products","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/11\/broadband-isp-plusnet-stops-selling-uk-business-products.html","title":{"rendered":"Broadband ISP Plusnet Stops Selling UK Business Products UPDATE"},"content":{"rendered":"

Budget UK ISP Plusnet<\/a>, which is part of the BT<\/a> Group, appears to have now officially stopped taking on new SME (small and medium-sized) business customers. A message on their website confirms that the products are “no longer available<\/em>” and instead directs new customers to take up packages directly with BT<\/a>.<\/p>\n

Regular readers may recall that we indicated this might happen last month (here<\/a>). The move appears to form part of BT<\/a> wider branding strategy and their work to turn EE<\/a> – over time – into their “flagship brand for our consumer customers<\/em>” (here<\/a>), while BT itself would become more business centric.<\/p>\n

As part of this, we’ve already seen Plusnet<\/a> cease to provide managed broadband and phone services to new residential customers under the John Lewis brand, and now they’ve also removed their business products from sale (credits to John for spotting). A brief note on the provider’s website now redirects visitors to BT’s business packages.<\/p>\n

Plusnet<\/a>’s Website Statement<\/strong><\/span><\/p>\n

Plusnet Business packages are no longer available<\/strong><\/p>\n

For 25 years we\u2019ve shown our customers that getting great value reliable products doesn\u2019t have to mean compromising on service. As we look to the next 25 years, we want to simplify our business. We\u2019ve taken the decision to no longer sell Business products.<\/p>\n

We believe that our business customers both existing and future are best served by our friends at BT who offer market leading propositions tailored to small businesses.<\/p>\n

Take a look below at why we think BT could be perfect for your business.<\/p><\/blockquote>\n

The related FAQ page for this also clarifies that “within the next 12 months we will be closing our business broadband services<\/em>,” which is relevant to existing customers. Plusnet is working to contact all of those impacted by the change, and they will no doubt be offered a route to take a similar BT Business package, but those who don’t want to switch to BT may risk being charged exit fees unless they’re already out of contract.<\/p>\n

As the service is closing down, then it also means that any business customers with a Plusnet email address will lose that too. This is of course why you should never entrust your email service to a broadband provider.<\/p>\n

UPDATE 1:59pm<\/strong><\/p>\n

We’ve had a comment.<\/p>\n

A Plusnet spokesperson said:<\/strong><\/p>\n

“We\u2019ve taken the decision to no longer sell Plusnet Business products and will be focusing on providing the best value and service to our consumer customers. In the coming months, our existing Plusnet business customers will be given the opportunity to join BT Business, who offer market leading propositions tailored to the needs of small businesses.”<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Budget UK ISP Plusnet, which is part of the BT Group, appears to have now officially stopped taking on new SME (small and medium-sized) business customers. 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