{"id":33088,"date":"2022-12-03T00:01:23","date_gmt":"2022-12-03T00:01:23","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=33088"},"modified":"2022-12-05T08:03:30","modified_gmt":"2022-12-05T08:03:30","slug":"airband-suffers-slow-broadband-speeds-in-shropshire-and-herefordshire","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/12\/airband-suffers-slow-broadband-speeds-in-shropshire-and-herefordshire.html","title":{"rendered":"Airband Suffers Slow Broadband Speeds in Shropshire and Herefordshire UPDATE"},"content":{"rendered":"

Rural-focused UK broadband ISP Airband<\/a>, which is deploying a mix of Fixed Wireless Access (FWA) and Fibre-to-the-Premises (FTTP<\/a>) networks across various parts of the country, appears to be suffering some problems in the Shropshire and Herefordshire (England) areas after customers reported a sharp drop in speeds.<\/p>\n

According to customers, the issues started a couple of weeks ago and some users have seen speeds drop below 5Mbps. The provider’s website acknowledged this on 28th Nov with a brief update<\/a>: “We are aware of and working on an issue that might be causing degraded service in Shropshire and Herefordshire areas. We are aiming to get this resolved as soon as possible<\/em>.” But there was also a similar incident listed between 24th – 28th Nov.<\/p>\n

We’ve included a couple of example customer complaints below.<\/p>\n

Sample Complaint 1<\/strong><\/p>\n

“I can confirm that the service has been severely degraded for days, and several attempts to fix the on going problem as they call it, have failed previously.<\/p>\n

Throughout the working day and up until about 1 am my download speed which was supposed to be 40 Mbs and was at least half that even at busy times, rarely rises above 0.5Mbs. At best, which is rare, it is less than 2Mbs We have excellent line of sight.<\/p>\n

The upload speed is supposed to be 10Mbs on the contract, and this always measures close to that figure. So the wireless signal itself is not at fault.<\/p>\n

I have come to believe that Airband<\/a> has signed on too many customers to the service and for whatever reason cannot or will not act to upgrade their network. However, it is impossible as a customer to get a straight answer to the question. No timescale for a solution has been given and their website frequently claims services are operational when an enquiry demonstrates they are not.<\/p>\n

The problem is not helped by their ticketing system for faults. You are constantly being told that a ticket has been resolved and another one opened for the same fault. The numbering system is opaque and you can never be sure which fault they are referring to as they do not mention it in the response.”<\/p><\/blockquote>\n

Sample Complaint 2 (Steve)<\/strong><\/p>\n

“I think we all understand that rural broadband is a technical challenge for providers like Airband<\/a> and one of the downsides we accept, living away from the main towns. It’s just difficult to understand how a service that was so good for over three years can totally collapse for over two months and still not be resolved – what went so badly wrong that cannot be undone quickly ?”<\/p><\/blockquote>\n

The last update to be posted about this occurred yesterday, when Airband added that they were “continuing to investigate this issue<\/em>.” So far as we can tell from the limited feedback, the problem seems to affect those on their wireless network the worst, although fibre connections have also seen degraded performance.<\/p>\n

UPDATE 7:23am<\/strong><\/p>\n

A spokesperson for Airband has now responded: “We have been conducting a number of planned upgrades and essential maintenance works on parts of our infrastructure that affect customers in Shropshire and Herefordshire. Customers have been informed in advance via email and \/ or SMS, and live updates posted on https:\/\/www.airband.co.uk\/support\/network-status\/ <\/em>.”<\/p>\n

However, this conflicts with the active service status message on Airband’s own page. The provider has been conducting some maintenance work in parts of the two regions at the same time, but those events lasted less than a day and are all listed as having completed.<\/p>\n

UPDATE 5pm<\/strong><\/p>\n

We queried this further and received the following response, which adds a bit more detail: “We have an ongoing network maintenance and improvement programme, and in recent weeks this has highlighted a number of issues we have had to address. Right now a combination of on-site and online engineering teams are addressing these in order to improve the consistency of service in certain parts of Shropshire and Herefordshire. We apologies for the inconvenience this is causing some of our customers<\/em>.”<\/p>\n

Sadly, there’s still no indication of how long it will take to complete all of this work.<\/p>\n","protected":false},"excerpt":{"rendered":"

Rural-focused UK broadband ISP Airband, which is deploying a mix of Fixed Wireless Access (FWA) and Fibre-to-the-Premises (FTTP) networks across various parts of the country, appears to be suffering some problems in the Shropshire and Herefordshire (England) areas after customers reported a sharp drop in speeds.<\/p>\n","protected":false},"author":1,"featured_media":26043,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[56,445,459,476],"class_list":["post-33088","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttp","tag-herefordshire","tag-shropshire","tag-wifi"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nAirband Suffers Slow Broadband Speeds in Shropshire and Herefordshire UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Rural-focused UK broadband ISP Airband, which is deploying a mix of Fixed Wireless Access (FWA) and Fibre-to-the-Premises (FTTP) networks across various\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2022\/12\/airband-suffers-slow-broadband-speeds-in-shropshire-and-herefordshire.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Airband Suffers Slow Broadband Speeds in Shropshire and Herefordshire UPDATE - 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