{"id":33278,"date":"2022-12-24T08:40:16","date_gmt":"2022-12-24T08:40:16","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=33278"},"modified":"2022-12-24T08:49:48","modified_gmt":"2022-12-24T08:49:48","slug":"the-top-uk-broadband-isps-and-mobile-operators-for-haggling-2022","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2022\/12\/the-top-uk-broadband-isps-and-mobile-operators-for-haggling-2022.html","title":{"rendered":"The Top UK Broadband ISPs and Mobile Operators for Haggling – 2022"},"content":{"rendered":"

A new survey of over 3,000 UK people has revealed that Virgin Media<\/a> is the top broadband ISP and mobile operator for haggling, which reveals how much success consumers have had in getting a cheaper price from providers by negotiating with their retentions department.<\/p>\n

Like it or not, it’s no secret that a bit of haggling could save you a lot of money, although only around one in ten people actually try it. Generally, if you\u2019re happy with the service you’re on, then negotiation should be your first port of call before switching away, unless your provider doesn’t traditionally offer big discounts to new customers, as those ISPs may be less open to this sort of approach (we’ll touch on that again later).<\/p>\n

However, it’s a different story with the largest and most competitive players, most of which have their own dedicated retentions departments for just such a reason. Speaking of which, the best time to haggle is usually around the end of your contract, or following a mid-contract price hike, and you can find some helpful advice for doing this in our Retentions Tips<\/strong><\/a> article.<\/p>\n

Now a new consumer survey from MSE<\/strong><\/a> has provided a useful indication of which providers might be more amenable to such an approach. The study found that Virgin Media<\/a> came top, with just 15% of those who attempted to haggle walking away with “no success<\/em>“, while the other 85% were able to reduce their bill either by a little or a lot.<\/p>\n

Interestingly, MSE’s top ten table actually reflects a wider pool of companies (not only communications providers), but we find it very telling of this industry that nearly all the businesses named are broadband and mobile operators.<\/p>\n

Top 10 UK Companies for Haggling a Lower Price<\/strong><\/span><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Provider (total votes)<\/strong><\/td>\nNo success<\/strong><\/td>\nTotal success rate (last year\u2019s rate)<\/strong><\/td>\n<\/tr>\n
1. Virgin Media<\/a> (748)<\/td>\n15%<\/td>\n85% (83%)<\/td>\n<\/tr>\n
2. RAC (253)<\/td>\n15%<\/td>\n85% (86%)<\/td>\n<\/tr>\n
3. Sky Broadband<\/a> \/  Sky TV (1,132)<\/td>\n16%<\/td>\n84% (81%)<\/td>\n<\/tr>\n
4. AA (468)<\/td>\n19%<\/td>\n81% (84%)<\/td>\n<\/tr>\n
5. Admiral (233)<\/td>\n23%<\/td>\n77% (85%)<\/td>\n<\/tr>\n
6. TalkTalk<\/a> (208)<\/td>\n23%<\/td>\n77% (81%)<\/td>\n<\/tr>\n
7. Three UK<\/a> (166)<\/td>\n27%<\/td>\n74% (73%)<\/td>\n<\/tr>\n
8. Sky Mobile<\/a> (142)<\/td>\n27%<\/td>\n73% (79%)<\/td>\n<\/tr>\n
9. O2<\/a> (216)<\/td>\n28%<\/td>\n72% (70%)<\/td>\n<\/tr>\n
10. Virgin Mobile (128)<\/td>\n29%<\/td>\n71% (70%)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Interestingly, BT<\/a> (inc. EE<\/a> and Plusnet<\/a>), which is the largest broadband provider in the market and one that is also notorious for having some of the biggest post-contract hikes in the industry, doesn’t appear in this table and that may be something that influences your future choice of provider.<\/p>\n

However, as hinted earlier, it’s important to underline that not all ISPs are the same. Some adopt fairly standard pricing and avoid discounts, which means that haggling won\u2019t get you very far because both new and existing customers will already be paying the same or a similar amount. But most consumers tend to use larger providers, where first year style discounting is much more common, and this can result in a wide cost difference between new and old subscribers.<\/p>\n","protected":false},"excerpt":{"rendered":"

A new survey of over 3,000 UK people has revealed that Virgin Media is the top broadband ISP and mobile operator for haggling, which reveals how much success consumers have had in getting a cheaper price from providers by negotiating with their retentions department.<\/p>\n","protected":false},"author":1,"featured_media":33112,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[32,66,34,74,63,475],"class_list":["post-33278","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-o2","tag-sky-broadband","tag-statistics","tag-talktalk","tag-three-uk","tag-virgin-media"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nThe Top UK Broadband ISPs and Mobile Operators for Haggling - 2022 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A new survey of over 3,000 UK people has revealed that Virgin Media is the top broadband ISP and mobile operator for haggling, which reveals how much\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2022\/12\/the-top-uk-broadband-isps-and-mobile-operators-for-haggling-2022.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Top UK Broadband ISPs and Mobile Operators for Haggling - 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