{"id":33350,"date":"2023-01-07T09:10:05","date_gmt":"2023-01-07T09:10:05","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=33350"},"modified":"2023-01-07T09:10:05","modified_gmt":"2023-01-07T09:10:05","slug":"survey-finds-haggling-and-switching-saves-money-on-broadband","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/survey-finds-haggling-and-switching-saves-money-on-broadband.html","title":{"rendered":"Survey Finds Haggling and Switching Saves Money on Broadband"},"content":{"rendered":"<p>A new survey of 5,139 UK consumers who had their contract end on either their mobile, broadband and \/or TV plans has examined the impact of switching to a different ISP vs haggling for a lower price with your existing provider. On average, TV and broadband users saved \u00a3162 a year by switching, while haggling saved an average of \u00a390.<!--more--><\/p>\n<p>The study, which comes from consumer magazine <a href=\"https:\/\/www.which.co.uk\/\" target=\"_blank\" rel=\"noopener\">Which?<\/a>, clearly highlights that customers who haggled saved less on average, although those with some of the biggest providers often saved more by using this method (catch &#8211; Which?&#8217;s sample is too small to reflect the full market). For example, when looking purely at broadband (no TV, mobile etc. bundles), hagglers saved an average of just \u00a343, but this rises to \u00a377 on <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a>.<\/p>\n<div class=\"bq2\"><strong>NOTE:<\/strong> The best time to haggle is around the end of your contract, or following a mid-contract price hike. See our advice for doing this in our <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2017\/04\/retentions-tips-cutting-broadband-bill-without-switching-isp.html\"><strong>Retentions Tips<\/strong><\/a> article.<\/div>\n<p>As for mobile customers, the survey found they saved an average of \u00a395 by switching (e.g. \u00a3184 on <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> and \u00a3150 on <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a>), while those who chose to haggle with their current provider reported savings of \u00a362 (e.g. \u00a396 on <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a>, \u00a378 on <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/threeuk\" rel=\"nofollow\" target=\"_blank\">Three UK<\/a> and \u00a370 on <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a>).<\/p>\n<p>Naturally, it&#8217;s no secret that a bit of haggling or switching could save you a lot of money, although very few people do this. If you&#8217;re happy with your current provider, then haggling is often the first thing to try. The survey noted that just 21% of broadband customers, 16% of TV and broadband customers and 24% of mobile customers opted neither to switch nor attempt to haggle at the end of their contract term.<\/p>\n<blockquote><p><span style=\"color: #339966;\"><strong>Average Savings &#8211; Haggling vs Switching<\/strong><\/span><\/p>\n<p>NOTE: <em>The % figure below reflects the size of the discount returned (vs previous package prices) from haggling or switching.<\/em><\/p>\n<p><strong>Broadband Customers<\/strong><\/p>\n<p>Haggling: \u00a343 (7%)<br \/>\nSwitching: \u00a392 (16%)<\/p>\n<p><strong>TV &amp; Broadband Customers<\/strong><\/p>\n<p>Haggling: \u00a390 (6%)<br \/>\nSwitching: \u00a3162 (13%)<\/p>\n<p><strong>Mobile Customers<\/strong><\/p>\n<p>Haggling: \u00a362 (5%)<br \/>\nSwitching: \u00a395 (13%)<\/p><\/blockquote>\n<p>Which? also summarised how much people saved by each provider when haggling, which only covers the market&#8217;s largest players.<\/p>\n<blockquote><p><span style=\"color: #339966;\"><strong>Average Savings by Provider from Haggling<\/strong><\/span><\/p>\n<p><strong>Broadband<\/strong><\/p>\n<p><a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a> \u00a343<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/bskyb\" rel=\"nofollow\" target=\"_blank\">Sky Broadband<\/a> \u00a354<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a> \u00a331<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> \u00a377<\/p>\n<p>AVERAGE: \u00a343<\/p>\n<p><strong>TV &amp; Broadband<\/strong><\/p>\n<p><a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a> \u00a3123<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/bskyb\" rel=\"nofollow\" target=\"_blank\">Sky Broadband<\/a> and Sky TV \u00a3102<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a> \u00a348<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> \u00a381<\/p>\n<p>AVERAGE: \u00a390<\/p>\n<p><strong>Mobile<\/strong><\/p>\n<p><a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> \u00a370<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/o2uk\" rel=\"nofollow\" target=\"_blank\">O2<\/a> \u00a362<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/threeuk\" rel=\"nofollow\" target=\"_blank\">Three UK<\/a> \u00a378<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a> \u00a396<\/p>\n<p>AVERAGE: \u00a362<\/p><\/blockquote>\n<p>At this point it&#8217;s important to highlight that haggling is more likely to work with providers, particularly the biggest operators (with dedicated retentions departments), where discounting is a routine practice for attracting new customers. But a lot of smaller providers don&#8217;t traditionally offer big discounts to new customers and their prices may be more stable, thus haggling is less likely to return a positive result. Nevertheless, it&#8217;s always worth a try, and the worst thing they can do is simply say &#8220;<em>no<\/em>&#8220;.<\/p>\n<p>All of this is particularly relevant as we approach the annual price hikes season, where all the largest players tend to hike their prices and often above the already surging level of national inflation.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A new survey of 5,139 UK consumers who had their contract end on either their mobile, broadband and \/or TV plans has examined the impact of switching to a different ISP vs haggling for a lower price with your existing provider. On average, TV and broadband users saved \u00a3162 a year by switching, while haggling [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":23255,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[34],"class_list":["post-33350","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-statistics"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Survey Finds Haggling and Switching Saves Money on Broadband - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A new survey of 5,139 UK consumers who had their contract end on either their mobile, broadband and \/or TV plans has examined the impact of switching to a\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/survey-finds-haggling-and-switching-saves-money-on-broadband.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Survey Finds Haggling and Switching Saves Money on Broadband - 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