{"id":33354,"date":"2023-01-09T09:16:22","date_gmt":"2023-01-09T09:16:22","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=33354"},"modified":"2023-01-09T16:23:44","modified_gmt":"2023-01-09T16:23:44","slug":"bt-and-ee-uk-trial-new-smart-hub-router-and-wifi-mesh-kit","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/bt-and-ee-uk-trial-new-smart-hub-router-and-wifi-mesh-kit.html","title":{"rendered":"BT and EE UK Trial New Smart Hub Router and WiFi Mesh Kit UPDATE3"},"content":{"rendered":"

Broadband ISPs BT<\/a> and EE<\/a> have sent out a new invite to registered trialists that asks them to help trial “our latest Smart Hub [router] and Wi-Fi [mesh] extenders<\/em>” for free (including the broadband service itself). But unusually, they’re also asking the trialists to invite people who they know that aren’t yet customers.<\/p>\n

At the start of this month (here<\/a>) we reported that BT<\/a> were set to trigger the next phase of their plan to turn EE<\/a> into their “flagship brand for consumer customers<\/em>” around the February to April 2023 period, which among other things may see their new Wi-Fi 6 equipped Smart Hub 3<\/strong> (SH3) router launch first as an EE<\/a> (not BT<\/a>) product. This will involve some of BT’s existing consumer products being placed on a “stop sell<\/em>” and others re-branded to EE (e.g. BT TV). But EE will also continue to be the main focus for all things mobile. All of this will happen gradually, rather than as one big change<\/p>\n

The new trial invite lends further support to the aforementioned expectation, since it’s the first time that BT and EE have openly confirmed they’re testing new Smart Hub and WiFi<\/a> extender hardware. Certainly, it makes sense that they’d update their wireless mesh (Complete Wi-Fi<\/strong>) system at the same time as introducing a new router, particularly if Wi-Fi 6 is being added.<\/p>\n

However, the new trial is a little unusual, since BT and EE aren’t strictly asking the registered trialists themselves to help test the new kit. Instead, it states: “For the next stage of the Smart Hub trial we\u2019re looking for people who don’t<\/b> have BT\/EE broadband as their service provider. Do you know anyone (perhaps yourself) who may be interested, thinking of coming over to EE? If so, please read on<\/em>.”<\/p>\n

In short, the providers want to convert non-BT\/EE consumers to their service as part of the hardware trial, which naturally requires some incentive to be a viable proposition. The incentives in this case are all neatly listed down in the new email (quoted below).<\/p>\n

What are the Incentives?<\/strong><\/span><\/p>\n

\u27a4 <\/b>As well as sending them the latest equipment, we\u2019ll also cover the cost of their entire bill for the duration of the trial<\/p>\n

\u27a4 <\/b>We\u2019ll put them on the fastest broadband line available to them<\/p>\n

\u27a4 <\/b>We won’t hold them to term after the trial so they won’t be tied to a contract<\/p>\n

\u27a4 <\/b>We\u2019ll also be including an additional incentive for those that complete their surveys and provide regular feedback (details later in the trial)<\/p><\/blockquote>\n

In theory this could mean, at best, a free 900Mbps FTTP<\/a> broadband line with the latest Smart Hub 3 router and WiFi<\/a> mesh system. But the catch is that we don’t yet know how long the trial will last (probably 2-3 months if we look toward that April 2023 date), or what those other incentives might be for people who put a lot of effort into completing related surveys \/ feedback forms etc.<\/p>\n

UPDATE 10:24am<\/strong><\/p>\n

We’ve had the official comment.<\/p>\n

A Spokesperson for EE said:<\/strong><\/p>\n

“We continually look to provide our customers with the best home broadband experiences available. As part of this, we regularly work with consumer trialists to help us review new products and services that deliver great in-home connectivity. We\u2019re unable to share further details on our latest trials at this stage, but we can assure customers they will be amongst the first to hear about any new and exciting offerings we plan to launch.”<\/p><\/blockquote>\n

UPDATE 12:49pm<\/strong><\/p>\n

One of our readers has kindly provided the sign-up link<\/strong><\/a> for this.<\/p>\n

UPDATE 3:43pm<\/strong><\/p>\n

Sources indicate that one official name of EE’s (BT) new Smart Hub router will be the ‘Smart Hub Plus<\/strong>‘ (this seems to be a premium edition, so we’re expecting a basic model too) and it looks like they’ll be adopting a more rectangular design for it, albeit still with slightly rounded edges. The ISP is unsurprisingly also gearing up to launch packages based off Openreach<\/a>’s 1.2Gbps and 1.8Gbps FTTP<\/a> tiers.<\/p>\n","protected":false},"excerpt":{"rendered":"

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