{"id":33402,"date":"2023-01-13T09:23:36","date_gmt":"2023-01-13T09:23:36","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=33402"},"modified":"2023-01-13T13:39:58","modified_gmt":"2023-01-13T13:39:58","slug":"new-ofcom-uk-broadband-isp-switching-system-faces-big-delay","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html","title":{"rendered":"New Ofcom UK Broadband ISP Switching System Faces BIG Delay UPDATE"},"content":{"rendered":"

Last year we revealed (here<\/a>) that Ofcom<\/a>’s April 2023 deadline for the launch of One Touch Switch<\/strong><\/a> (OTS), which will make it easier for consumers to migrate between broadband ISPs on different networks, was at high risk of delay. The latest information suggests that some key aspects won’t even be ready to test until late 2023.<\/p>\n

First, the obligatory recap. At present switching between ISPs, at least on Openreach<\/a>’s national network, is an easy and largely automated Gaining Provider Led<\/strong> (GPL) process (i.e. just contact your new ISP and they’ll get the ball rolling). But this doesn\u2019t work for operators on physically separate networks, such as Cityfibre<\/a>, Hyperoptic<\/a>, Virgin Media<\/a> and many more (Summary of UK Full Fibre Builds<\/strong><\/a>).<\/p>\n

NOTE:<\/strong> The old switching process allowed 10 workings days for the change, largely to protect against SLAMMING (i.e. being switched without your express consent), but the new system aims to do this in just 1 day “where technically possible<\/em>” (the viability of that remains questionable).<\/div>\n

Ofcom<\/a>’s solution to this was the OTS process, which in simple terms aims to extend the GPL migration to include alternative networks, while also reducing customer downtime and costs. But getting this right across multiple network platforms is a hugely complex and technical challenge. Nevertheless, in 2021 ISPs were given until 3rd April 2023<\/strong> to implement everything (back in 2020 the original deadline was proposed to be Dec 2022).<\/p>\n

The biggest ISPs, particularly those that have already adopted Ofcom<\/a>’s original migration system, arguably have life a bit easier because they’re already familiar with some aspects of this kind of system. But for many others, especially smaller networks that often complain about poor communication from Ofcom, it would be more a baptism of fire. Nevertheless, in order for this to function properly, all ISPs would need to work together.<\/p>\n

In response, ISPs across the industry established The One Touch Switching Company<\/strong><\/a> (TOTSCo) as a not-for-profit vehicle – owned by the membership – to take responsibility for the development and operation of the related messaging platform. But this was only setup in June 2022 and that left very little time for development and testing of an extremely complex system, which for many providers meant effectively starting from scratch (see last year’s article for more detail<\/a>).<\/p>\n

Suffice to say that it didn’t take long for TOTSCo to start warning that it would “not be possible to meet Ofcom\u2019s April 2023 deadline<\/em>“, although when we queried this with Ofcom last year they were still maintaining the April 2023 deadline and “[expected] all providers to work with them and make sure they are fully ready at launch<\/em>.”<\/p>\n

In fairness, some ISPs, such as CommunityFibre<\/a>, Vodafone<\/a>, Zen Internet<\/a>, have indicated that they’ll be ready in time (questionable since they’ll all need to engage via TOTSCo for that to be fully viable). But most of the other providers that we spoke with were extremely pessimistic on the timeline, as well as being highly critical of Ofcom’s “poor communication<\/em>” (some AltNets didn’t even realise OTS applied to them).<\/p>\n

The Latest Update<\/strong><\/span><\/h3>\n

Just to recap. The OTS Industry Process, and the initial specification of the API<\/strong> (Application Programming Interface) needed to interface with the messaging functions of TOTSCo’s Hub, were published on the TOTSCo website in October 2022 (this allows users to start the very early development of their own systems and processes). But actually building all this and then testing it was never going to be quick or easy.<\/p>\n

The good news is that TOTSco has been making strong progress since then. Strong in that the organisation is so new, but not in respect of actually meeting Ofcom’s deadline. The group held a Stakeholder Forum in mid-December 2022, which was attended by around 150 figures from across the UK Telecoms industry. As a result of that, and the responses from ISPs, we now have a better idea of where the market currently stands.<\/p>\n

Now the bad news. TOTSCo informed ISPreview.co.uk that it’s still too early to give a clear go-live date for OTS, which will depend on how the development and testing goes once the Hub itself is actually available (it isn’t live yet). The current “best estimate<\/em>” for when the Hub itself will be available for users in a “test environment<\/em>” is currently at some point between August and November 2023<\/strong> (subject to revision as discussions continue). This suggests to us that full deployment may not happen until 2024, since testing across such a complex market will probably take months.<\/p>\n

NOTE:<\/strong> Hub users who have not already done so should register on the TOTSCo website (https:\/\/totsco.org.uk\/register-interest\/<\/a><\/strong>) to ensure that they receive updates and information.<\/div>\n

As one major broadband ISP told us late last year – “It’s not that we won\u2019t be ready in April \u2013 it\u2019s that the whole industry won\u2019t be ready<\/em>.” The big question now, given this somewhat unavoidable reality, is what will Ofcom do – use the carrot (i.e. patiently delay the implementation, potentially by another year) or the stick (i.e. fines \/ punishment of some sort until it’s ready).<\/p>\n

We have asked the regulator and await their response. In any case, no amount of wishful thinking or punishment is going to avoid the fact that OTS will need a lot more time before it can be fully implemented. Such a delay will also be damaging to providers too, since building take-up of new full fibre networks is something that would be hugely improved by a faster, simpler (for consumers at least) and more streamlined migration process.<\/p>\n

UPDATE 1:35pm<\/strong><\/p>\n

We’ve had a response from Ofcom.<\/p>\n

An Ofcom spokesperson told ISPreview.co.uk:<\/strong><\/p>\n

“We are very concerned at the rate of industry\u2019s progress in implementing the new switching process in advance of the April deadline. These changes are vital for making broadband switching quicker, easier and more reliable, and it\u2019s been well over a year since we announced our decision.<\/p>\n

We are closely monitoring this situation as it develops and putting pressure on industry to meet the requirements. If the deadline is not met and companies are not complying with our rules when they come into effect, we will decide what action is appropriate to take.”<\/p><\/blockquote>\n

In addition, the regulator said this about their communication with other providers on the topic: “It\u2019s the responsibility of all providers to make sure they comply with our rules, including any changes we make to them. The new switching requirements have been well publicised and we’ve been talking to industry throughout the process<\/em>.”<\/p>\n","protected":false},"excerpt":{"rendered":"

Last year we revealed (here) that Ofcom’s April 2023 deadline for the launch of One Touch Switch (OTS), which will make it easier for consumers to migrate between broadband ISPs on different networks, was at high risk of delay. The latest information suggests that some key aspects won’t even be ready to test until late […]<\/p>\n","protected":false},"author":1,"featured_media":33405,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1,1645],"tags":[36],"class_list":["post-33402","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","category-key_uk_isp_industry_developments","tag-ofcom-regulation"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nNew Ofcom UK Broadband ISP Switching System Faces BIG Delay UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Last year we revealed (here) that Ofcom's April 2023 deadline for the launch of One Touch Switch (OTS), which will make it easier for consumers to migrate\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Ofcom UK Broadband ISP Switching System Faces BIG Delay UPDATE - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"Last year we revealed (here) that Ofcom's April 2023 deadline for the launch of One Touch Switch (OTS), which will make it easier for consumers to migrate\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-13T09:23:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-13T13:39:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Switching-broadband-cycle-black-and-red-arrows.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/01\\\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/01\\\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"New Ofcom UK Broadband ISP Switching System Faces BIG Delay UPDATE\",\"datePublished\":\"2023-01-13T09:23:36+00:00\",\"dateModified\":\"2023-01-13T13:39:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/01\\\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html\"},\"wordCount\":1110,\"commentCount\":10,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/01\\\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Switching-broadband-cycle-black-and-red-arrows.jpg\",\"keywords\":[\"Ofcom Regulation\"],\"articleSection\":[\"ISP News\",\"Key Developments\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/01\\\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/01\\\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/01\\\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html\",\"name\":\"New Ofcom UK Broadband ISP Switching System Faces BIG Delay UPDATE - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/01\\\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/01\\\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Switching-broadband-cycle-black-and-red-arrows.jpg\",\"datePublished\":\"2023-01-13T09:23:36+00:00\",\"dateModified\":\"2023-01-13T13:39:58+00:00\",\"description\":\"Last year we revealed (here) that Ofcom's April 2023 deadline for the launch of One Touch Switch (OTS), which will make it easier for consumers to migrate\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/01\\\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/01\\\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/01\\\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html#primaryimage\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Switching-broadband-cycle-black-and-red-arrows.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Switching-broadband-cycle-black-and-red-arrows.jpg\",\"width\":1200,\"height\":1200,\"caption\":\"Switching-broadband-cycle-black-and-red-arrows\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2023\\\/01\\\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"New Ofcom UK Broadband ISP Switching System Faces BIG Delay UPDATE\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"name\":\"ISPreview UK\",\"description\":\"Top Broadband ISP and Mobile Provider Information Site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ispreview.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\",\"name\":\"ISPreview.co.uk\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"ISPreview.co.uk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mjack\\\/\",\"https:\\\/\\\/bsky.app\\\/profile\\\/ispreview.bsky.social\",\"https:\\\/\\\/mastodon.social\\\/@ispreview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\",\"name\":\"Mark Jackson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"caption\":\"Mark Jackson\"},\"description\":\"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.\",\"sameAs\":[\"http:\\\/\\\/www.ispreview.co.uk\",\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\"],\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/author\\\/markj\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"New Ofcom UK Broadband ISP Switching System Faces BIG Delay UPDATE - ISPreview UK","description":"Last year we revealed (here) that Ofcom's April 2023 deadline for the launch of One Touch Switch (OTS), which will make it easier for consumers to migrate","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html","og_locale":"en_GB","og_type":"article","og_title":"New Ofcom UK Broadband ISP Switching System Faces BIG Delay UPDATE - ISPreview UK","og_description":"Last year we revealed (here) that Ofcom's April 2023 deadline for the launch of One Touch Switch (OTS), which will make it easier for consumers to migrate","og_url":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html","og_site_name":"ISPreview UK","article_publisher":"https:\/\/www.facebook.com\/ispreview","article_author":"https:\/\/www.facebook.com\/ispreview","article_published_time":"2023-01-13T09:23:36+00:00","article_modified_time":"2023-01-13T13:39:58+00:00","og_image":[{"width":1200,"height":1200,"url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Switching-broadband-cycle-black-and-red-arrows.jpg","type":"image\/jpeg"}],"author":"Mark Jackson","twitter_card":"summary_large_image","twitter_creator":"@ispreview","twitter_site":"@ispreview","twitter_misc":{"Written by":"Mark Jackson","Estimated reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html#article","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html"},"author":{"name":"Mark Jackson","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5"},"headline":"New Ofcom UK Broadband ISP Switching System Faces BIG Delay UPDATE","datePublished":"2023-01-13T09:23:36+00:00","dateModified":"2023-01-13T13:39:58+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html"},"wordCount":1110,"commentCount":10,"publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Switching-broadband-cycle-black-and-red-arrows.jpg","keywords":["Ofcom Regulation"],"articleSection":["ISP News","Key Developments"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html","url":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html","name":"New Ofcom UK Broadband ISP Switching System Faces BIG Delay UPDATE - ISPreview UK","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html#primaryimage"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Switching-broadband-cycle-black-and-red-arrows.jpg","datePublished":"2023-01-13T09:23:36+00:00","dateModified":"2023-01-13T13:39:58+00:00","description":"Last year we revealed (here) that Ofcom's April 2023 deadline for the launch of One Touch Switch (OTS), which will make it easier for consumers to migrate","breadcrumb":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html#primaryimage","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Switching-broadband-cycle-black-and-red-arrows.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Switching-broadband-cycle-black-and-red-arrows.jpg","width":1200,"height":1200,"caption":"Switching-broadband-cycle-black-and-red-arrows"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/new-ofcom-uk-broadband-isp-switching-system-faces-big-delay.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ispreview.co.uk\/"},{"@type":"ListItem","position":2,"name":"New Ofcom UK Broadband ISP Switching System Faces BIG Delay UPDATE"}]},{"@type":"WebSite","@id":"https:\/\/www.ispreview.co.uk\/#website","url":"https:\/\/www.ispreview.co.uk\/","name":"ISPreview UK","description":"Top Broadband ISP and Mobile Provider Information Site","publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ispreview.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ispreview.co.uk\/#organization","name":"ISPreview.co.uk","url":"https:\/\/www.ispreview.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","width":1000,"height":1000,"caption":"ISPreview.co.uk"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview","https:\/\/www.linkedin.com\/in\/mjack\/","https:\/\/bsky.app\/profile\/ispreview.bsky.social","https:\/\/mastodon.social\/@ispreview"]},{"@type":"Person","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5","name":"Mark Jackson","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","caption":"Mark Jackson"},"description":"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.","sameAs":["http:\/\/www.ispreview.co.uk","https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview"],"url":"https:\/\/www.ispreview.co.uk\/index.php\/author\/markj"}]}},"_links":{"self":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/33402","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=33402"}],"version-history":[{"count":0,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/33402\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media\/33405"}],"wp:attachment":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=33402"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=33402"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=33402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}