{"id":33412,"date":"2023-01-21T00:01:18","date_gmt":"2023-01-21T00:01:18","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=33412"},"modified":"2023-01-26T16:49:27","modified_gmt":"2023-01-26T16:49:27","slug":"diary-of-the-day-ispreview-finally-got-fttp-broadband-installed","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/diary-of-the-day-ispreview-finally-got-fttp-broadband-installed.html","title":{"rendered":"Diary of the Day ISPreview Finally Got FTTP Broadband Installed"},"content":{"rendered":"

Alas, as the editor of ISPreview.co.uk, I don’t have a magic wand for making full fibre networks appear outside my door. Just like everybody else, I was forced to wait.. and wait. But the day did finally come and from an operator that, like so many other alternative networks these days, didn’t even exist for consumers until a few years ago.<\/p>\n

Until now, yours truly has been somewhat hobbled by our local choice of broadband infrastructure. Openreach<\/a> has traditionally covered this area with their Fibre-to-the-Cabinet<\/strong> (FTTC<\/a> \/ VDSL2<\/a>) network and, some years ago, I counted myself lucky enough to be able to receive a download speed of 58-65Mbps (variable). Prior to that, we had a c.16Mbps ADSL2+ line. How times change.<\/p>\n

However, these days I often find myself using a 5G<\/a> based mobile broadband link via Three UK<\/a> for big downloads, which easily hits 100Mbps+ most of the time. The catch being that latency is not as dependable as on our fixed line – a key consideration for somebody who does occasionally partake in the odd bout of fast-paced multiplayer gaming – and the local network does seem to be having various issues of late.<\/p>\n

In theory, it might have been possible to have a Virgin Media<\/a> line, but I need a Static IP address (VM Business doesn’t have the best history here) and IPv6 for the work I do. Not to mention that their post-contract prices were a fair bit more than what we currently pay, which in a cost-of-living crisis is a tougher sell for my better half, even if the result is a faster speed. The limited choice of router, some concerns with latency on their local Hybrid Fibre Coax<\/strong> (HFC) network and the need to dig up the driveway were also discouraging factors.<\/p>\n

Elsewhere, Openreach<\/a> does have this area on their rollout plan for Fibre-to-the-Premises<\/strong> (FTTP<\/a>) technology, but all their website is capable of communicating is that this rollout will vaguely occur sometime between “now and Dec-2026<\/em>“, which didn’t exactly inspire confidence. Not to mention that, until it’s actually built, you can never be 100% certain that your house would even been covered.<\/p>\n

An Alternative Solution Arrives.. Slowly<\/strong><\/span><\/h3>\n

I’ve started to lose track of how many different ISPs I’ve used over the past few decades (hint: it’s probably a lot more than most people) and in various different locations. But one commonality is that they’ve always been based on either Openreach<\/a> or Virgin Media<\/a>’s national networks. But in a sign of the times and the rapid rise of alternative networks (Summary of UK Full Fibre Builds<\/strong><\/a>), this time would different.<\/p>\n

You see, sometime ago last year CityFibre<\/a>’s engineers finally came down our street, using a mix of trenching and pole delivery. Our house has traditionally been served by poles, which are a common sight in this area, so I was more than a little pleased to see the operator erecting a new one on the opposite side of the road from our house (including their own multi-port secondary node at the top).<\/p>\n

Like many other people in this situation, I crossed my fingers and patiently waited for the service to go live. And I waited. Then I waited some more. Winter ended. Spring came and went. I was stung by a Wasp. Summer passed by, and then Autumn, Winter again, Spring again.. but finally, mercifully, Cityfibre<\/a> dropped an email to say that our street was finally “live<\/em>“. Hurray!<\/p>\n

The only problem was, none of their ISPs agreed. “We’re expecting it to be live in the summer<\/em>,” said one. “Coming soon<\/em>,” said another.. and another. A few months later, Cityfibre<\/a> dropped a similar email, but the end result was unchanged. Finally, our preferred choice of provider informed us that they expected Cityfibre’s network to be live within the next month.<\/p>\n

However, it is important to point out that ISPs often blame the network operator for delays like this, but that isn’t always the full story. In this case, we noted that one of Cityfibre’s ISPs had actually gone live a few short months before the others, which is of course not something that your chosen ISP will tell you (i.e. they don’t want to lose you to a rival on the same network).<\/p>\n

Whether due to historic exclusivity agreements (e.g. Vodafone<\/a>) or the ISPs own slow pace in adapting their network to the local infrastructure, it is thus always worth remembering that some ISPs may go live on Cityfibre’s network sooner than others. Consumers often won’t be aware of this, which can result in mixed and conflicting messages. So if you aren’t as fussy about ISP choice as I was, then keep checking them all!<\/p>\n

Installation Day<\/strong><\/span><\/h3>\n

So after a long wait, the day finally came. Our chosen ISP furnished us with a timeslot between 8am and 1pm for the CityFibre engineers to turn up and deliver us into the optical fibre age. An age I’ve written more than a few column inches about over the years. Suffice to say, the excitement in the house was palpable, at least for me, since my better half is about as interested in the world of telecoms as a pigeon is in nuclear reactor design.<\/p>\n

NOTE:<\/strong> I naturally offered our visitors a drink and some biscuits, which is always the polite thing to do, even if in the post-covid world it’s often refused (I personally ensured that the biscuits did not go to waste).<\/div>\n

The engineers, all clad in Cityfibre’s bright new branding<\/a>, arrived just after midday, at which point they proceeded to conduct the installation in stages. The first few stages seemed to occur almost in tandem, with one engineer working to install a weatherproof wall box a few feet up the wall, while another was busy drilling from inside-out through the wall to position a new Optical Network Terminal<\/strong> (ONT – Pictured Top).<\/p>\n

Picture of CityFibre’s Wallbox – Post Install<\/strong><\/span><\/p>\n

\"CityFibre-Exterior-Wall-Box-2023\"<\/div>\n

Following that, both engineers focused on running the new optical fibre to a pole (telecoms or telegraph pole, if you prefer) on the opposite side of the road, which involved a very brief disruption to traffic flow before it was raised and clamped overhead to a high point on the house. The pole was a new one and only occupied by Cityfibre’s kit, while our existing copper line came from a different Openreach pole, positioned on our side of the road.<\/p>\n

Sadly, I didn’t see the fibre splicing take place myself due to other distractions and some fairly unpleasant weather, but it was clearly very quick – as is fairly normal these days. After that, the focus turned to ensuring the network was powered and could talk with the new ONT.<\/p>\n

After about one and a half hours from the start, it was all over and the lights on our ONT lit up green. The engineer then proceeded to test the router, but contrary to what we had been told, they didn’t wait to test that the internet connection was fully working before leaving and instead suggested it might take a bit longer. Sadly, the connection still wasn’t live the next day, yet a quick email to technical support soon resolved that. The result..<\/p>\n

Speedtest Delivers 500Mbps+ (Symmetric)<\/strong><\/span><\/p>\n

\"Home-FTTP-Speed-Test-Jan-2023\"<\/div>\n

Why didn’t we opt for the full 1Gbps, you may ask (this was the original plan)? We took time to assess our real-world usage and the 300-500Mbps bracket seemed like a good fit, for now. Ultimately, we decided that this speed was the best balance of price and performance, since at present not all of the online services and WiFi<\/a> devices that we use could actually harness the full 1Gbps.<\/p>\n

On the subject of our home phone service, which might as well not even be connected for all the use it gets, the decision was made to retain our existing FTTC<\/a> line for redundancy (it’s nice having this as an option). But at the same time we’re planning to switch that to a different ISP to save money and will, at roughly the same time, also use the opportunity to move our phone number to a DEDICATED VoIP provider (summary of home VoIP providers<\/a>).<\/p>\n

NOTE:<\/strong> Requesting a number port to a dedicated VoIP provider on a live copper broadband line can cause problems, hence why we waited until FTTP<\/a> was installed.<\/div>\n

I should add that our installation was relatively straightforward and simple, partly because that’s how I’d intended it to be for the engineers. But projects that require more work, such as longer cable runs or digging up driveways, will naturally take longer and some may even attract excess construction charges (ECC). So have a think beforehand and discuss with the ISP if you’re unsure.<\/p>\n

I don’t intend to touch on the question of ISP choice today (partly due to an ongoing issue – see below – and the desire to be treated like any other user), but we did like the fact that they bundled a fairly unrestricted WiFi<\/a> 6 router. However, like most included routers, it’s far from being the most advanced or feature-rich of devices. Not that it matters, since it’s fairly easy to use a third-party router on CityFibre’s network.<\/p>\n

Overall, we’re very happy, and it’s quite telling that this was all achieved via an alternative network, rather than one of the established incumbents. I now need to do my bit for local awareness by highlighting the new service to our neighbours, even though that might result in a bit more competition for local data capacity.<\/p>\n

One Final Caveat<\/strong><\/span><\/h3>\n

Sometimes, things go wrong. In our case, CityFibre’s engineers did cause some accidental damage and water ingress into the property, albeit nothing that hopefully can’t be repaired with relative ease (I did a temporary patch myself). But as we’re still assessing the extent of this, then it’s a topic I’ll probably come back to write about in the future, once we’ve gone through all the usual motions and seen how the ISP responds to such issues.<\/p>\n","protected":false},"excerpt":{"rendered":"

Alas, as the editor of ISPreview.co.uk, I don’t have a magic wand for making full fibre networks appear outside my door. Just like everybody else, I was forced to wait.. and wait. But the day did finally come and from an operator that, like so many other alternative networks these days, didn’t even exist for […]<\/p>\n","protected":false},"author":1,"featured_media":33481,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[6,1],"tags":[418,56],"class_list":["post-33412","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-editorial_article","category-uk_isp_news","tag-cityfibre","tag-fttp"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nDiary of the Day ISPreview Finally Got FTTP Broadband Installed - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Alas, as the editor of ISPreview.co.uk, I don't have a magic wand for making full fibre networks appear outside my door. 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