{"id":33506,"date":"2023-01-24T10:50:52","date_gmt":"2023-01-24T10:50:52","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=33506"},"modified":"2023-01-24T10:50:52","modified_gmt":"2023-01-24T10:50:52","slug":"survey-claims-51-of-uk-consumers-unaware-of-3g-switch-off","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/survey-claims-51-of-uk-consumers-unaware-of-3g-switch-off.html","title":{"rendered":"Survey Claims 51% of UK Consumers Unaware of 3G Switch-off"},"content":{"rendered":"

A new Opinium surveyed of 2,000 UK adults, which was commissioned by Uswitch<\/a> and conducted during December 2022, has claimed that 51% of mobile users are unaware that operators are planning to switch-off 3G<\/a> based data (mobile broadband) services – starting next month – and 25% say they still use it regularly.<\/p>\n

The 3G<\/a> service, which is around 20 years old, has long since been superseded by 4G<\/a> and now 5G<\/a> technologies. But unlike 2G, which will continue to exist until up to 2033 as a fallback technology for low-power data links (IoT \/ Smart Meters etc.) and rural voice calls, there is little advantage in retaining 3G<\/a>.<\/p>\n

Mobile operators instead intend to phase 3G it out over the next couple of years and re-farm its radio spectrum to boost 4G<\/a> \/ 5G<\/a> data speeds and network coverage. The move will also improve energy efficiency and cut maintenance costs.<\/p>\n

The changes will impact any dependent Mobile Virtual Network Operators (MVNO) for the various primary providers (see below), so you won’t be able to escape it by switching to an MVNO on the same physical network.<\/p>\n

The Phase Out Plans for 3G Mobile<\/strong><\/span><\/p>\n

\u27a4 Vodafone<\/a> UK will start to phase out 3G next month and aims to complete by December 2023.<\/p>\n

\u27a4 Three UK<\/a> said they’ll be phasing out our 3G network service gradually over the next 2 years and switching it off by the end of 2024.<\/p>\n

\u27a4 EE<\/a> (BT<\/a>) will this year begin moving customers off 3G rather than switching the network off, but they aim to switch it off in early 2024.<\/p>\n

\u27a4 O2<\/a> (Virgin Media<\/a>) informed us that they’ve yet to announce a public sunsetting timeframe, but are supportive of the Government plans to switch off both 2G and 3G by 2033.<\/p><\/blockquote>\n

However, the move will inevitably cause data connectivity problems for anybody who still relies on a 3G-only device (rare), especially if it doesn’t have the capability to fall back to 2G. According to the new survey, some 25% of respondents said they use 3G “regularly<\/em>“, while 7% said it’s the only network they can access. But a year ago Vodafone<\/a> noted that 3G accounted for less than 4% of the data used on their network (down from over 30% in 2016) and it will no doubt be even lower today.<\/p>\n

Nevertheless, over 55s were least likely to know about the 3G switch-off, with 61% unaware of the changes, while 40% of those aged 18 to 34 had not heard of the plans. Over half of mobile users in Plymouth (55%) say that they still use 3G, while Newcastle and Sheffield residents were allegedly the most likely to have to tap into the 3G network (70%). But a small survey like this won\u2019t be terribly accurate.<\/p>\n

Customers of Tesco Mobile<\/a> were also found to be the most in the dark about 3G being phased out, with 65% of them saying they didn\u2019t know it was happening. But curiously, Uswitch doesn’t provide the results for any of the other operators (probably due to the small sample size involved). However, context is important here, since Tesco Mobile<\/a> is an O2<\/a> MVNO and they haven’t even announced their plans yet, thus it’s perhaps not surprising that their customers would be in the dark.<\/p>\n

Clearly, mobile operators will need to do a lot more work when it comes to communicating these changes, although the first that many people may learn about it is when they receive an email and text message from their provider. Operators have also committed to support any vulnerable customers that may rely on older handsets, which could include helping them swap to a similar 4G<\/a> device.<\/p>\n","protected":false},"excerpt":{"rendered":"

A new Opinium surveyed of 2,000 UK adults, which was commissioned by Uswitch and conducted during December 2022, has claimed that 51% of mobile users are unaware that operators are planning to switch-off 3G based data (mobile broadband) services – starting next month – and 25% say they still use it regularly.<\/p>\n","protected":false},"author":1,"featured_media":21353,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[62,474,405,60,32,63,475,96],"class_list":["post-33506","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-3g","tag-bt","tag-ee","tag-mobile-broadband","tag-o2","tag-three-uk","tag-virgin-media","tag-vodafone"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nSurvey Claims 51% of UK Consumers Unaware of 3G Switch-off - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A new Opinium surveyed of 2,000 UK adults, which was commissioned by Uswitch and conducted during December 2022, has claimed that 51% of mobile users are\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/survey-claims-51-of-uk-consumers-unaware-of-3g-switch-off.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Survey Claims 51% of UK Consumers Unaware of 3G Switch-off - 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