{"id":33528,"date":"2023-01-29T00:01:44","date_gmt":"2023-01-29T00:01:44","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=33528"},"modified":"2023-01-27T16:19:26","modified_gmt":"2023-01-27T16:19:26","slug":"uk-isp-sky-broadband-finally-adopts-ofcoms-latest-speed-code","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/uk-isp-sky-broadband-finally-adopts-ofcoms-latest-speed-code.html","title":{"rendered":"UK ISP Sky Broadband Finally Re-Adopts Ofcom’s Latest Speed Code"},"content":{"rendered":"

After sitting on the fence for a while, Sky Broadband<\/a> has finally re-adopted Ofcom<\/a>’s voluntary Code of Practice for Broadband ISP Speeds<\/strong><\/a>, which among other things will require them to give customers more information about their estimated line speed and makes it easier to exit a contract penalty free (if faults cannot be fixed).<\/p>\n

Just to be clear. Sky did support Ofcom<\/a>’s code, until the pandemic hit, but they appear to have felt that some of the changes caused by the COVID-19<\/strong> crisis may have made it difficult to meet the code’s requirements (e.g. Openreach<\/a>’s engineers being prevented from entering homes to fix speed issues). In the end they, unlike other ISPs, withdrew from the code and have stayed out for a surprisingly long time.<\/p>\n

NOTE:<\/strong> Sky’s move to “re-join<\/em>” the code also covers NOW TV<\/a> (NOW Broadband).<\/div>\n

However, Ofcom<\/a> made a few smaller tweaks to the code last year to better support bundles (here<\/a>), which among other things revealed that Sky Broadband<\/a> planned to “re-join<\/em>” later in 2022. Such a development is important because the ISP is home to around 6 million broadband customers (exact figures are unclear, as they no longer publish such details).<\/p>\n

Sadly, the regulator’s code compliance report didn’t add much detail, but while updating some of our ISP listings last week we spotted that Sky Broadband<\/a> (inc. NOW TV<\/a> \/ Broadband) had finally been added back to Ofcom’s list of supporting providers. The regulator informed us that this officially happened – with no public fanfare – at the very end of November 2022.<\/p>\n

A Sky spokesperson told ISPreview.co.uk:<\/strong><\/p>\n

“Sky re-joined Ofcom\u2019s voluntary Speed Code of Practice at the end of 2022. While we were conducting technical work following changes to the code, we continued to comply with the key rules including giving speed estimates to customers and offering the right to exit if their speeds were below what was promised.”<\/p><\/blockquote>\n

As a result, residential customers of Sky and NOW can finally enjoy the same regulated code protections as those of BT<\/a>, EE<\/a>, Plusnet<\/a>, TalkTalk<\/a>, Utility Warehouse, Virgin Media<\/a> and Zen Internet<\/a> (they joined in 2021). Now, since we’re on the subject, it’s worth noting that one big ISP – Vodafone<\/a> (they have over 1 million broadband customers) – is still missing from Ofcom’s list of supporting ISPs.<\/p>\n

We should add that some ISPs have struggled with adapting to the major code update in 2019 (summary of the new code<\/a><\/strong>), which required ISPs to make a lot of changes. The code also introduced some technical challenges in regard to speed testing, as well as stricter customer protections. As such, we don’t expect many smaller ISPs to join, due to the costly challenges of implementation.<\/p>\n","protected":false},"excerpt":{"rendered":"

After sitting on the fence for a while, Sky Broadband has finally re-adopted Ofcom’s voluntary Code of Practice for Broadband ISP Speeds, which among other things will require them to give customers more information about their estimated line speed and makes it easier to exit a contract penalty free (if faults cannot be fixed).<\/p>\n","protected":false},"author":1,"featured_media":22337,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[36,66],"class_list":["post-33528","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-ofcom-regulation","tag-sky-broadband"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nUK ISP Sky Broadband Finally Re-Adopts Ofcom's Latest Speed Code - ISPreview UK<\/title>\n<meta name=\"description\" content=\"After sitting on the fence for a while, Sky Broadband has finally re-adopted Ofcom's voluntary Code of Practice for Broadband ISP Speeds, which among\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/uk-isp-sky-broadband-finally-adopts-ofcoms-latest-speed-code.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UK ISP Sky Broadband Finally Re-Adopts Ofcom's Latest Speed Code - 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