{"id":33541,"date":"2023-01-27T07:49:47","date_gmt":"2023-01-27T07:49:47","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=33541"},"modified":"2023-01-27T07:49:47","modified_gmt":"2023-01-27T07:49:47","slug":"shell-energy-ponders-exit-from-the-uk-broadband-isp-market","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/shell-energy-ponders-exit-from-the-uk-broadband-isp-market.html","title":{"rendered":"Shell Energy Ponders Exit from the UK Broadband ISP Market"},"content":{"rendered":"<p>Customers of Shell Energy, which is a retail provider of energy and broadband services to UK consumers, could be facing an uncertain future after Shell launched a &#8220;<em>strategic review<\/em>&#8221; of the business due to &#8220;<em>tough market conditions<\/em>&#8220;. Shell is known to be considering several options, including an exit from the sector.<!--more--><\/p>\n<p>The move may come as a surprise to some, particularly since Shell has spent a fair bit of money building up their retail business over the past few years. For example, on the telecoms side, they only recently acquired some 465,000 phone and broadband customers from the Post Office&#8217;s former telecoms division (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/02\/shell-signs-deal-to-gobble-post-offices-uk-broadband-division.html\">here<\/a>).<\/p>\n<div class=\"bq2\"><strong>NOTE:<\/strong> Shell Energy UK is home to 595,000 telecoms (broadband and phone) and 1.4 million energy customers.<\/div>\n<p>Nevertheless, Shell Energy has faced many of the same challenges as other domestic retail providers in the energy sector this past year (e.g. they&#8217;ve lost almost \u00a3220 million across 2020 and 2021), which has already caused the collapse of many rival operators in the same market.<\/p>\n<p>On top of that, their telecoms division has been almost consistently topping <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a>&#8217;s quarterly consumer complaints tables for over a year (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/shell-energy-still-attracting-most-uk-broadband-gripes-in-q3-2022.html\">here<\/a>) &#8211; often by quite an unsettlingly large margin. Clearly, there are problems that need to be resolved, but tackling some of the underlying problems will require more investment, and it may be that Shell are now finding it much harder to see the value in that proposition.<\/p>\n<p>The company itself said that they are &#8220;<em>continually exploring options to maximise the value of our portfolio and address performance<\/em>&#8221; and that &#8220;<em>no decisions<\/em>&#8221; had yet been made, although they have warned more than 2,000 affected staff to be on alert for the outcome of their review. The review process itself is expected to take several months, which means we probably won&#8217;t learn the outcome until around mid-2023 or later.<\/p>\n<p>We should add that the review will also touch their operations in the Netherlands and Germany, not only the UK. The company&#8217;s wholesale and business-to-business energy supply divisions are not affected by the review.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customers of Shell Energy, which is a retail provider of energy and broadband services to UK consumers, could be facing an uncertain future after Shell launched a &#8220;strategic review&#8221; of the business due to &#8220;tough market conditions&#8220;. Shell is known to be considering several options, including an exit from the sector.<\/p>\n","protected":false},"author":1,"featured_media":23824,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[472],"class_list":["post-33541","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-business"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shell Energy Ponders Exit from the UK Broadband ISP Market - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers of Shell Energy, which is a retail provider of energy and broadband services to UK consumers, could be facing an uncertain future after Shell\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/01\/shell-energy-ponders-exit-from-the-uk-broadband-isp-market.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shell Energy Ponders Exit from the UK Broadband ISP Market - 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