{"id":33593,"date":"2023-05-16T07:39:08","date_gmt":"2023-05-16T06:39:08","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=33593"},"modified":"2023-05-16T08:14:28","modified_gmt":"2023-05-16T07:14:28","slug":"vodafone-uk-top-1-22m-broadband-and-17-9m-mobile-customers","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/05\/vodafone-uk-top-1-22m-broadband-and-17-9m-mobile-customers.html","title":{"rendered":"Vodafone Top 1.22m UK Broadband Customers and Cuts 11,000 Jobs"},"content":{"rendered":"

Vodafone<\/a> UK has released their latest Q4 FY23 results, which reveals that their fixed line broadband ISP base grew strongly to total 1.223 million customers (up by 65k in the quarter vs 47k in Q3 FY23), while their mobile base also now totals 17.92 million (up by 118k vs 259k in the previous quarter). But job cuts galore.<\/p>\n

The latest results don’t give us much information on their fixed broadband base, other than to confirm a very strong level of growth (adding 65k in a quarter is very good). Vodafone<\/a> currently supplies consumers via broadband (FTTC<\/a> and FTTP<\/a>) products from Openreach<\/a> and CityFibre<\/a>’s respective networks. As a result, the operator says their full fibre products can now reach over 11 million households, which they claim is “more than any other provider in the UK<\/em>” (TalkTalk<\/a> and Zen Internet<\/a> are at a similar level).<\/p>\n

As for their mobile base, the operator reported a quarterly addition of 60,000 Pay Monthly customers (down from 94,000 last quarter) and a rise of 58,000 in Prepaid \/ PAYG customers (down sharply from 165,000). In addition, quarterly mobile broadband (data) usage across their UK network actually declined slightly to 416,382 TeraBytes<\/strong> (down from 417,237 TB last quarter).<\/p>\n

NOTE:<\/strong> The Data usage figure above represents the sum of downlink and uplink traffic, all APNs (e.g. web, wap, corporate APNs, MMS), femto traffic (if applicable), inbound roamers and MVNOs – excluding data resulting from voice over LTE traffic.<\/div>\n

Margherita Della Valle, Vodafone Group CEO, said:<\/strong><\/p>\n

“Today I am announcing my plans for Vodafone. Our performance has not been good enough. To consistently deliver, Vodafone must change. My priorities are customers, simplicity and growth. We will simplify our organisation, cutting out complexity to regain our competitiveness. We will reallocate resources to deliver the quality service our customers expect and drive further growth from the unique position of Vodafone Business.”<\/p><\/blockquote>\n

In terms of the aforementioned “plans<\/em>” to turn Vodafone around and simplify the business, the group’s “new<\/em>” CEO set out four essential areas that she “must change<\/em>“. At present, it’s not clear exactly what this will mean for consumers in the UK, but the operator does plan to cut 11,000 jobs across its business (note: we don’t know how many will go in the UK).<\/p>\n

Vodafone’s Four Point Plan for Change<\/strong><\/span><\/p>\n

\u2022 We will rebalance our organisation to maximise the potential of Vodafone Business, which continues to accelerate growth, has a unique set of capabilities and has a strong position in a large and growing market as organisations digitise.<\/p>\n

\u2022 In order to win in our consumer markets, we will refocus on the basics and deliver the simple and predictable experience our customers expect.<\/p>\n

\u2022 We will be a leaner and simpler organisation, to increase our commercial agility and free up resources.<\/p>\n

\u2022 We will focus our resources on a portfolio of products and geographies that is right-sized for growth and returns over time.<\/p><\/blockquote>\n

Elsewhere, there was no solid update on the proposed \u00a315bn mega-merger between Vodafone and Three UK<\/a> (here<\/a>), which if agreed would see Vodafone owning 51% and CK Hutchison (Three) owning 49% of the combined business. The operator merely said, “there can be no certainty that any transaction will ultimately be agreed<\/em>,” although a deal is widely expected and it will face plenty of regulatory scrutiny.<\/p>\n

Finally, the operator saw their quarterly UK service revenue decrease again to \u20ac1,319m (down from \u20ac1,327m in the previous quarter). The full report is here<\/a> (PDF).<\/p>\n

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VOD Quotes<\/span><\/a> by TradingView<\/div>\n