{"id":33631,"date":"2023-02-07T14:50:15","date_gmt":"2023-02-07T14:50:15","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=33631"},"modified":"2023-02-07T14:47:58","modified_gmt":"2023-02-07T14:47:58","slug":"bt-suspend-doorstep-selling-on-isle-of-wight-after-serious-complaint","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/02\/bt-suspend-doorstep-selling-on-isle-of-wight-after-serious-complaint.html","title":{"rendered":"BT Suspend Doorstep Selling on Isle of Wight After Serious Complaint"},"content":{"rendered":"

BT<\/a> (EE<\/a>) has suspended doorstep selling on the Isle of Wight, which was being conducted on their behalf by a third-party firm ‘Money Expert<\/a>‘, after rival broadband ISP WightFibre<\/a> complained that the sellers had allegedly been making some very dishonest claims about the operator.<\/p>\n

Admittedly, most of us already know to avoid engaging with doorstep sellers, not least because it can be very difficult to identify legitimate sales people from fraudsters. But sometimes the lines between those two can be further blurred, particularly when legitimate companies are found to have made wrongful claims.<\/p>\n

NOTE:<\/strong> Anybody concerned about this issue should check out the Isle of Wight Trading Standards<\/a> advice on doorstep selling.<\/div>\n

In this case, WightFibre<\/a> put out a notice last week (here<\/a>) to warn customers about some of the sales tactics being used by local door-to-door salespeople, specifically those allegedly in the employ of Money Expert (NOT related to MoneySavingExpert) and seemingly acting on behalf of BT<\/a> and EE<\/a> (their IDs and uniforms also displayed the logo of both operators – as pictured).<\/p>\n

WightFibre<\/a> Statement<\/strong><\/p>\n

A number of our customers have called us to report that door-to-door salespeople have been calling on homes on the Island and claiming that:<\/p>\n

1. BT<\/a> have taken over WightFibre, and they are collecting account details to transfer accounts to BT;<\/p>\n

Or<\/p>\n

2. WightFibre is going out of business, and would you like to transfer your account to BT before they do?<\/p>\n

The salespeople wear grey waistcoats marked with BT and EE<\/a> logos and the words \u201cMoney Expert\u201d.<\/p>\n

These are legitimate BT \/ EE salespeople, but their claims are 100% false. WightFibre is healthy and growing fast, and our network is rolling out rapidly across the whole Island and is already available to nearly 50,000 premises.<\/p>\n

WightFibre welcomes the competition. WightFibre will beat BT or EE broadband hands down on price, speeds and high levels of customer service. We do not welcome false claims made by these salespeople about WightFibre.<\/p><\/blockquote>\n

Both BT and Money Expert have confirmed that they do work together to let consumers know about the latest offers available in their area, although such agents should never ask for financial details from anyone and cannot complete sales or transactions. In addition, the operator added that they’re not supposed to discuss the business operation of other providers.<\/p>\n

A BT spokesperson told ISPreview.co.uk: “We are aware of Wightfibre\u2019s complaint and acted quickly by suspending all activity in the area as we investigate this incident with Money Expert<\/em>“. Money Expert itself added that it doesn’t have a permanent presence on the Isle of Wight, but they confirmed that “activity on the Island has been suspended while we investigate this incident.<\/em>”<\/p>\n

A Spokesperson for Money Expert said:<\/strong><\/p>\n

“Our agents are trained and assessed regularly on compliance and safeguarding. Our agents will never ask for financial details from anyone and cannot complete sales or transactions. We have robust compliance measures in place which include that only BT or EE employees can complete sales transactions over the phone or in-store, or customers can directly place orders through BT websites. This helps to independently validate customers\u2019 understanding and willingness to proceed and avoid misrepresentation.<\/p>\n

MoneyExpert does not condone any form of misconduct and our agents are trained to offer BT and EE products and services only and not to discuss the business operation of other providers.”<\/p><\/blockquote>\n

BT added that they will be in touch with WightFibre as part of the investigation process.<\/p>\n","protected":false},"excerpt":{"rendered":"

BT (EE) has suspended doorstep selling on the Isle of Wight, which was being conducted on their behalf by a third-party firm ‘Money Expert‘, after rival broadband ISP WightFibre complained that the sellers had allegedly been making some very dishonest claims about the operator.<\/p>\n","protected":false},"author":1,"featured_media":33633,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[99,474,480,405,431],"class_list":["post-33631","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-asa","tag-bt","tag-crime","tag-ee","tag-hampshire"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nBT Suspend Doorstep Selling on Isle of Wight After Serious Complaint - ISPreview UK<\/title>\n<meta name=\"description\" content=\"BT (EE) has suspended doorstep selling on the Isle of Wight, which was being conducted on their behalf by a third-party firm 'Money Expert', after rival\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/02\/bt-suspend-doorstep-selling-on-isle-of-wight-after-serious-complaint.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BT Suspend Doorstep Selling on Isle of Wight After Serious Complaint - 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