{"id":33871,"date":"2023-03-06T15:40:43","date_gmt":"2023-03-06T15:40:43","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=33871"},"modified":"2023-03-06T15:41:41","modified_gmt":"2023-03-06T15:41:41","slug":"councils-warn-of-problems-as-analogue-uk-phone-services-end","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/03\/councils-warn-of-problems-as-analogue-uk-phone-services-end.html","title":{"rendered":"Councils Warn of Problems as Analogue UK Phone Services End"},"content":{"rendered":"

The Local Government Association<\/a>, which represents councils across England and Wales, has warned that traffic lights, cash machines and vital telecare equipment used by almost 2 million vulnerable people may “cease to operate<\/em>” when analogue copper phone services are withdrawn in 2025 – unless more support is provided.<\/p>\n

As a reminder, there are two different, but related, phases to moving away from the old copper line infrastructure and these sometimes cross-over. The first starts with the gradual migration of traditional analogue voice (PSTN) services on copper lines to digital all-IP technologies (e.g. SOGEA<\/strong><\/a>), which is due to complete by December 2025<\/strong> (this is what the council is talking about). The second relates to the gradual replacement of copper with full fibre (FTTP<\/a>) lines, but that will take many years long to complete.<\/p>\n

NOTE:<\/strong> KCOM<\/a> expects to finish migrating older copper based phone services by the end of 2024, while Openreach<\/a> (BT<\/a>) will follow by December 2025.<\/div>\n

One catch with this is that a lot of systems designed for the older analogue phone era (e.g. personal alarms) don’t always work with modern Internet Protocol (IP) based digital phone services, which require you to have a working broadband connection. Sometimes those systems can be fixed by simply adding an Analogue Terminal Adapter<\/strong> (ATA), but in other cases the setup may need to be completely replaced.<\/p>\n

The LGA says councils will need greater support from the UK government for this transition to be successful, such as with data sharing (i.e. protecting privacy), testing, awareness and funding to prepare their residents for the switchover, alongside better coordination from the government. A survey conducted by the LGA found that almost 40% of councils responding do not yet know how they will pay for the move to digital telecare.<\/p>\n

On top of that, councils are also concerned about the “huge lack of awareness among residents about the incoming changes<\/em>” and the need for government to spread the message through communications campaigns, including adequate funding to support the above.<\/p>\n

The LGA is also “demanding reassurance<\/em>” from home broadband ISPs and phone providers that they will do all they can to support their vulnerable customers through the switchover process and beyond, including “ensuring power back-up support to keep devices running when PSTN is switched off<\/em>” (a lot of this is already happening).<\/p>\n

Cllr Mark Hawthorne, LGA Digital Connectivity spokesperson, said:<\/strong><\/p>\n

“Councils have a critical role to play in the digital switchover which is fast approaching and will impact on a whole range of vital services, including in adult social care.<\/p>\n

Our survey shows that unless action is taken now to support councils to help their residents and suppliers with this change, we face the prospect of serious disruption to people\u2019s lives, including most urgently those who use personal devices such as alarms and fall detectors to stay safe in their own homes.<\/p>\n

While we want to see every part of the country benefit from the digital rollout, we need to make sure no one is left behind and potentially at risk, whether it be someone living at home on their own in need of support, or people going about their daily lives waiting at the traffic lights or withdrawing cash from an ATM.<\/p>\n

Expanding high-speed digital access is essential to economic growth, but it should not be at the expense of those who are older and more vulnerable, who rely on their devices and other services to maintain their independence, safety and wellbeing.”<\/p><\/blockquote>\n

We can’t help but feel that the issues being raised by the LGA are something that the government should have more proactively moved to tackle several years ago, rather than risk leaving it till the last minute. Nothing that the LGA raises above is new or surprising, it’s been known about since the 2025 date was first coined (example<\/a>). But local authorities clearly still have a lot of work to do, and time is fast running out to adapt.<\/p>\n","protected":false},"excerpt":{"rendered":"

The Local Government Association, which represents councils across England and Wales, has warned that traffic lights, cash machines and vital telecare equipment used by almost 2 million vulnerable people may “cease to operate” when analogue copper phone services are withdrawn in 2025 – unless more support is provided.<\/p>\n","protected":false},"author":1,"featured_media":26709,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[56,76,69,81],"class_list":["post-33871","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttp","tag-kc","tag-bt-openreach","tag-voip"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nCouncils Warn of Problems as Analogue UK Phone Services End - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The Local Government Association, which represents councils across England and Wales, has warned that traffic lights, cash machines and vital telecare\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/03\/councils-warn-of-problems-as-analogue-uk-phone-services-end.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Councils Warn of Problems as Analogue UK Phone Services End - 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