{"id":33896,"date":"2023-03-08T17:17:13","date_gmt":"2023-03-08T17:17:13","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=33896"},"modified":"2023-03-08T17:17:13","modified_gmt":"2023-03-08T17:17:13","slug":"nao-criticise-huge-delays-to-uk-4g-emergency-services-network","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2023\/03\/nao-criticise-huge-delays-to-uk-4g-emergency-services-network.html","title":{"rendered":"NAO Criticise Huge Delays to UK 4G Emergency Services Network"},"content":{"rendered":"

The National Audit Office<\/a> has today published an assessment of the progress being made by the UK Government’s 4G<\/a> based Emergency Services Network (ESN), which finds that it continues to be massively over budget and has “fallen further behind schedule<\/em>“. In fact, not even the Home Office knows when it’ll be ready, but 2029 or later is hinted.<\/p>\n

In case anybody has forgotten, the emergency services (police, fire etc.) were supposed to have moved away from the old Motorola-owned Airwave<\/strong><\/a> network by now, which harnessed TETRA<\/strong> (Terrestrial Trunked Radio) network technology. But TETRA is slow (dialup<\/a> \/ ISDN like data speeds) and expensive, although it does deliver strong voice coverage (c.97% geographic reach).<\/p>\n

NOTE:<\/strong> Mobile operator EE<\/a> (BT<\/a>) holds the main 4G<\/a> based (mobile broadband) network contract, but the ESN covers a variety of different areas with other suppliers (e.g. handsets, software etc.). The ESN has its own separate setup alongside EE<\/a>\u2019s commercial 4G<\/a> network. The two should not be confused.<\/div>\n

The high cost of Airwave is often highlighted as one of the main reasons why the UK government, in 2015, decided to replace it with a 4G alternative (ESN) – the first country to do so. The Home Office<\/strong> originally expected that emergency services could start using the ESN in September 2017, allowing Airwave to be replaced by December 2019, but the contract ended up being billions of pounds over budget and years behind schedule.<\/p>\n

By March 2023 the Home Office is expected to have spent just under \u00a32bn on the ESN, and a further \u00a32.9bn to maintain Airwave because of all the delays. A variety of problems have beset the project, from delays with developing the new end-user kit (handsets etc.), to delays with the network build and competition disputes (e.g. Motorola<\/strong>‘s dual role – purchasing the Airwave network in February 2016, two months after it had already entered into a contract with the Government to provide software for the ESN).<\/p>\n

As it stands, Motorola will no-longer work on the ESN after 2023 (i.e. the Home Office agreed to end the contract with Motorola early and pay it \u00a345m after all the competition concerns), while the Home Office “does not currently know when ESN will be ready or how much it will cost<\/em>“. In fact, the Home Office does not even expect to use the critical software or systems that it tasked Motorola with developing.<\/p>\n

The work to provide users with full network coverage is also “progressing more slowly than expected<\/em>” in 2019. Although the Home Office considers that it can predict where coverage is incomplete, this has not been fully tested. EE<\/a> has nearly completed its work to establish the main network, but the Home Office must still obtain planning permission for work on 42 of the 292 remote area sites. The Home Office no longer has a contract to provide handsets for the ESN either, and the handsets it had procured “will not be supported after 2023<\/em>“.<\/p>\n

Solutions for an omnishambles?<\/strong><\/span><\/h3>\n

According to the NAO (here<\/a>), the Home Office currently plans to award EE a new contract, “without competition<\/em>“, for the network rollout side to avoid delaying the programme further, which it intends to recompete when the new contract ends.\u202fOn top of that they also need to award a new contract to replace Motorola’s role in the programme, which will be their third attempt to introduce this technology.<\/p>\n

Individual police forces will make their own decision about when to stop using Airwave and move to ESN. But the Home Office is currently developing a new business case for approval in 2024, which will set out a revised timetable and costing, alongside a strategic case for continuing the programme. This will take account of any charge control on Airwave that the competition authority (CMA) may soon propose (such a control could save taxpayers more than \u00a3150 million a year).<\/p>\n

Overall, the timetable for completion of the ESN has been pushed back to 2026 “at the earliest<\/em>” and is still uncertain (the Home Office recently indicated to the CMA that it could be 2029 or later). Meanwhile, maintaining Airwave into the 2030s could cost at least \u00a3250 million a year.<\/p>\n

Gareth Davies, Head of the NAO, said:<\/strong><\/p>\n

“After eight years and almost \u00a32 billion, it is extremely worrying that the Home Office does not now know when the Emergency Services Network will be ready or what it will cost.<\/p>\n

Home Office is in the process of letting new contracts to put the programme on a sounder footing. It must now also put in place a realistic timetable and robust contractual and governance arrangements to address the significant risks this programme still faces and avoid any further waste of taxpayers\u2019 money.”<\/p><\/blockquote>\n

In case anybody has forgotten, the ESN was originally intended to save taxpayers money and improve communications for the emergency services. Didn’t that turn out well.<\/p>\n","protected":false},"excerpt":{"rendered":"

The National Audit Office has today published an assessment of the progress being made by the UK Government’s 4G based Emergency Services Network (ESN), which finds that it continues to be massively over budget and has “fallen further behind schedule“. In fact, not even the Home Office knows when it’ll be ready, but 2029 or […]<\/p>\n","protected":false},"author":1,"featured_media":29573,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[61,406,405,38,479],"class_list":["post-33896","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-4g","tag-5g","tag-ee","tag-politics","tag-security"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nNAO Criticise Huge Delays to UK 4G Emergency Services Network - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The National Audit Office has today published an assessment of the progress being made by the UK Government's 4G based Emergency Services Network (ESN),\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2023\/03\/nao-criticise-huge-delays-to-uk-4g-emergency-services-network.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NAO Criticise Huge Delays to UK 4G Emergency Services Network - 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